2013 has so far been an exciting year for P2 Technologies; we have already expanded and

rolled out our new business continuity service.

LEADING THE WAY IN TECHNOLOGY

NEWSLETTER

ONEVOLUME

At P2 we recognise the importance of understanding our customer and their business to ensure we deliver the right IT solution for them. Delivering outstanding customer service comes as standard, and

in 2013 we will continue to invest in people to be able to provide you with the support you deserve. We are also providing workplace opportunities for young people and creating the leaders of tomorrow through our apprenticeship scheme.

All in all we are positive that 2013 will continue to be a great year.

We are delighted to have introduced 6 new staff members to our existing and prospective customers earlier this year.

P2 Impressed ByNew Team Members

Chris Rowland joins P2 as IT Service Manager and has a senior role responsible for continuing to deliver exceptional service to P2’s customers as the helpdesk team grows.

Also joining the service team maintaining on premises and cloud systems for P2’s professional service customers is Senior IT Support Engineers Ibrar Akram, Paul Hodgson and Russell Wheeler. They each have a minimum of 15 years experience ensuring customers receive a high level of service and will be responsible for ensuring P2’s customer IT infrastructure is supported.

We also welcome Rebecca Smith who joins P2 providing IT purchasing and service support to P2’s customers. Rebecca has 9 years experience in a technical sales and service environment.

Sue Bell joins the business in a sales position. Sue will be assisting the sales department, following up leads and updating the customer database.

Roger Pearson, Director at P2 Technologies commented:

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“Above all, I believe that delivering an excellent service is all about having the right people on the right seats and it is fantastic to be working with such capable, helpful and enthusiastic people”

BUSINESS CONTINUITY2 YEARS WITH SHEARDSTRAVLAW DEALONE SUPPORT FOR DPH

For more information about P2 please visit www.p2tech.co.uk or call us on 01484 779 020.

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Dickinson Parker Hill offer legal services to businesses and individuals, based in Ormskirk, West Lancashire, Dickinson Parker Hill

area and can trace its origins back to the early 1800s.

We have provided Dickinson Parker Hill with our OneSupport package which includes 24/7 monitoring, high quality helpdesk

response, onsite service and strategic advice. OneSupport provides return on investment whilst improving IT system reliability. Since implementation, Dickinson Parker Hill has been able to operate its IT

business IT service.

Margaret O’Donnell, Dickinson Parker Hill’s Practice Manager said:

“Choosing an IT supplier isn’t always straightforward. P2 carried out a thorough initial review and explained

their service – this is what made them stand out. We have been on OneSupport now for 1 year and the service response has been excellent so far. I would certainly recommend their service to other businesses.”

ongoing IT support through our OneSupport service.

Travlaw, a leading travel law company based in Leeds, cater for the needs of the travel industry including tour operators, travel agents and their insurers. Travlaw offer a range of services ranging from dispute resolution to employment issues as well as maintaining relationships with the industry’s key trade associations.

By taking on the IT Anywhere service Travlaw are able to replace all internal servers and access the latest

Microsoft applications with minimum capital investment.

With IT Anywhere, all permitted staff will be able to securely access the hosted desktop remotely from anywhere with internet access, at any time of the day, which will encourage

end-to-end project services including a managed data transfer. In addition P2 will be providing a completeIT support package, on anongoing basis.

Matt Gatenby of Travlaw said: “Our main priority is to provide the highest quality of service to our loyal clients and a reliable and secure IT service is essential to this. We are keen to keep pace with IT capabilities and switching to IT Anywhere means that

whilst continuing to provide quality legal services to both our existing and new clients.”

Computing” service with a complete IT support package.

One Support for

Dickinson Parker Hill

IT ANYWHERE FOR THE UK’S

TOP TRAVEL LAW FIRM

T: 01484 779 020 | F: 01484 302 151 | E: info@p2tech.co.uk | Www.p2TECH.CO.UK | @P2TECHNOLOGIES

se a trusted partner to ensure their business process is enhance by P2’s smarter IT solutions.

P2’s business continuity planning service provides onsite and offsite facilities to ensure all businesses are able to continue operating through all risks, such as failed power supplies or complete loss of all IT equipment.

Failure to implement a continuity plan can massively affect a business when a disaster occurs, however, many

business continuity an expensive and complex process and rely upon insurance as their current risk procedure, when in fact, they should question how their intangible assets such as productivity and customer service are protected. Most businesses rely on a trusted IT partner to manage this process.

When recommending

and cost effective business continuity plan P2’s experienced team use it’s tried and tested solutions to carve different recommendations to every business. P2 help customers understand the importance of investing in prevention and ultimately improve a businesses continuity planning.

For more information on the business continuity service call P2 on 01484 779 020 orvisit www.p2tech.co.uk

systems to cope with problems and continue operation, whilst remaining resilient to the risks and problems which affect IT.

We deliver complete managed IT support to professional businesses across the UK acting as the IT department or complementing the in house IT team. Our clients rely on our software and services to work more

system reliability.

The IT Anywhere Service hosted by P2 provides

system allowing off site working, anywhere and at

for customers include its

running costs.

Martin Page, Director at P2 Technologies said:

“Cloud computing is a major asset to most businesses therefore it is only once we have fully understood the business processes’ we can build a bespoke system tailored to

All data is stored at our data centres in Yorkshire meaning that the service is situated locally rather than on a global cloud network such as Amazon or Google.”

Providing IT Anywhere, Any Place, Any TimeFor more information on IT Anywhere call P2on 01484 779 020 or visit www.p2tech.co.uk

PRODUCT FOCUS:

BUSINESS CONTINUITY

We recently welcomed a new apprentice for the third year running as part of the Microsoft Advanced Apprenticeship Programme.

Jamie Sheard, joins the business with a grounding in IT skills and customer service which he will be able to expand during his apprenticeship. Jamie is an excellent communicator and “loves helping people” so we expect him to be another star in the team delivering excellent service to our customers.

NEW APPRENTICE

5 years of professional it service for

GLOBAL VEHICLE TRACKING SPECIALIST

P2 EXTEND RELATIONSHIP WITH

SPRATT ENDICOTT

RAM needed an IT company which could

on a range of technologies from Dell, Microsoft and Cisco.

As well as product delivery and ongoing support further guidance on IT strategy has been delivered.

As with all P2 customers a deep understanding of the business process needs to be undertaken to evaluate the critical components that are reliant on IT services. P2’s attention to detail around these areas ensures that the chosen products and on-going support is reliable and scalable, delivering the correct solution whilst simultaneouslycontrolling costs.

The UK’s number one vehicle tracking supplier, Remote Asset nt

t 5 “We rely heavily on our IT systems to provide award wining customer service 24 hours a day, 7 days a week. We are proud to have been voted the UK’s number one vehicle tracking supplier, and this is in no small part down to our complex, IT systems. We see P2 as an extended part of the business as we can always rely on them to respond swiftly and deliver the same high quality service that we provide our customers with.”

The new desktop server will speed up the processes with Spratt Endicott

becoming increasingly important amongst

businesses and its employees. Spratt will

will receive proven, trusted expertise and

With a strong relationship spanning 4 years plus in place Spratt Endicott has selected P2 to provide its virtualised server and desktop solution in a deal worth over £175k.

CELEBRATING

2 years with SHEARDS

“Over the past two years, P2 have provided us with a reliable, high quality IT service which meets our business needs. The IT Anywhere service has

clients and staff. This has enabled us to improve the service we provide for our clients and has ensured the smooth running of the business.”

“absolutely essential that our IT system operates

at maximum speed and without interruption.

P2 Technologies solution shone through giving

they understood our requirements. The virtual

solution with which we expect to have close to

100% availability.”

From the outset, P2 have delivered a private cloud solution which over the two year period has provided Sheards

platform. P2 also provide very proactive onsite and remote IT support, backed up by its experienced managed services team.

The IT Anywhere service provides businesses with off-site IT facilities,

monitored and securely hosted by P2 which allows staff to connect to their systems, anywhere, at any time of the day. Lowering capital expenditure and

Service’ allows businesses to obtain the latest IT infrastructure and managed IT support from one package.

Earlier this year we celebrated 2 years ofIT Anywhere provision to Sheards Accountants!

Martin DaviesDirector & Co-founder of RAM

Kevin WinterburnSheards Accountants

Andy Wilkinson IT Manager at Spratt Endicott

T: 01484 779 020 | F: 01484 302 151 | E: info@p2tech.co.uk | Www.p2TECH.CO.UK | @P2TECHNOLOGIES