oxs15 | exponential revenue comes from opening up to customers
TRANSCRIPT
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Exponential Revenue comes from Opening Up to Customers
Rafael Laguna, CEO Open-XchangeOctober 8, 2015
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Prisoners of our own device…
2 | Open-Xchange – Company Overview
Hotel Californias
Apps, Email, Browsers, Mobile,
Video/Movies, Livingroom/TV,
Navigation/Maps, Computer OS,
Music
Office, Search Cloud
Hardware
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Replacing the surveillance economy business
3 | Open-Xchange – Company Overview
Making Privacy matter Again
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⚠️ Service Providers ⚠️ Free Market⚠️ Internet Freedom⚠️ Control over Data ⚠️ Privacy …are the victimsOX is here to help.
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Applications, core back-end components for reliable SaaS
5 | Open-Xchange – Company Overview
Open-Xchange Integrated Solution
OX App SuiteThe Web Productivity Suite#1 Webmail App globallyMore than 130M seats sold
90% DNSSEC Market Share30% DNS Domain Market Share
57% IMAP Server Market Share2,9 Million Servers
Internet Infrastructure Components
OX App Suite
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–––––––––––––––––––––OX Portal• Centralized Digital Hub• Social Integration• Customized Widgets
(open API)• Advertising Options–––––––––––––––––––––OX Unified PIM• Mail• Contacts• Calendar• Tasks–––––––––––––––––––––OX Presenter• PDF• Word• Excel• PowerPoint–––––––––––––––––––––OX Text/Spreadsheet• Cloud text/spreadsheet• Collaboration• Round trip• MS compatible–––––––––––––––––––––
Customer engagement platform
6 | Open-Xchange – Company Overview
OX App Suite ––––––––––––––––––––OX Messenger• Real-time communication• Chat/IM, presence, video––––––––––––––––––––OX Mobile• Native Device Integration • Sync of PIM Functionality––––––––––––––––––––OX Drive• Cloud Storage • Native Device Apps––––––––––––––––––––OX Guard• Single-click security• PGP––––––––––––––––––––PowerDNS• Authorative DNS• Recursive DNS• DNSSEC––––––––––––––––––––Dovecot Pro• IMAP server• Support for object storage––––––––––––––––––––
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• Undisputed #1 Open Source IMAP Email Server with 57% market share http://www.openemailsurvey.org
• Best IMAP compliant server on the market http://imapwiki.org/ImapTest/ServerStatus
• Stateless, geo-redundant, robust, secure, fast, efficient - with hundreds of millions of users for Email and Voicemail
• Full Object Storage support for Petabyte storage, saves millions in storage costs
7 | Open-Xchange – Company Overview
Delivering trusted solutionsThe OX Stack and Dovecot
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PowerDNS Recursor Platform• Fully monitored, tuned & integrated DNS Recursor• Real-Time Telemetry Data delivered to POWERDNS for
early discovery of DDoS attacks, mitigation service part of SLA
• Includes SLA / Support PowerDNS Authoritative Platform• Targeted to large scale hosters with large amount of
Domains• Easy administration and maintenance • Includes SLA / Support
8 | Open-Xchange – Company Overview
The #1 DNS serverThe OX Stack and PowerDNS
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9 | Open-Xchange – Company Overview
Open-Xchange at a glance
Sold seats 15 M 42 M 60 M 82 M 180 M
OX TextOX App Suite™OX Server 6
• Open-Xchange founded 2005
• 150 Employees• 40% CAGR• Deloitte fast 50 winner• 1st tier customers,
investors, management and board
120 M24 M
OX Spreadsheet, OX Drive, OXaaS
OX App Suite 7.8, Dovecot, POWERDNS
2009 2010 2011 2012 2013 2014 2015
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Trusted by some of the world's smartest companies
10 | Open-Xchange – Company Overview
Don’t take Our Word for it
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11 | Open-Xchange – Company Overview
Analyst’s word 2012-
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Discover the 3R's of Success
12 | OX App Suite – Product Overview
Break down the silos
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Re-Engagement
Customer lifecycle engagement is hard: the acquisition stage of the customer funnel keeps service providers busy: re-engagement is key to scale new revenue models…
• Attract and test new trial offerings• Integrate upsell paths based on usage
patterns• Expose expanded customer touch points
with targeted online services
13 | OX App Suite – Product Overview
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Retention
14 | OX App Suite – Product Overview
Customer retention is incredibly important for growing a sustainable business: increasing retention rates by 5% increases profits by 25 to 95 percent*…
• Keep Customers longer through an integrated UX
• Reduce churn through a pleasurable selling process
• Competitive edge with services people trust
*source: Harvard Business Review !
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Recirculation
15 | OX App Suite – Product Overview
Service providers are continually tasked with extending and integrating new value propositions through 3rd party integration: OX App Suite is designed just for this…
• Drive your customers to all corners of your business
• Expose and test new products to target new segments
• Maximize ARPU
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