ownership preservation helping strengthen financial foundations

OWNERSHIPPRESERVATION

Helping Strengthen Financial Foundations

2 OFFICE OF HOMEOWNERSHIP PRESERVATION

The Citi Office of Homeownership Preservation is the result of business and Community Relations partnering to find solutions to preserve homeownership in communities where we

live and work.

1.866.915.9417

Citi Trust Bank

Citi Home Equity

Citi Financial

Citi Mortgage

THE COMPLETE Citi

1.866.915.9417

3 OFFICE OF HOMEOWNERSHIP PRESERVATION3

Citi’s OFFICE of HOMEOWNERSHIP PRESERVATION

Founded in 2007, the Citi Office of Homeownership Preservation

coordinates and leverages multiple efforts to help borrowers stay in their

homes whenever possible. We work diligently with borrowers who want

to stay in their homes, who remain in contact with us, and who have

reasonable levels of income, to find ways to keep them in their homes.

Our success is due largely, and depends on how well we work with

authorized third-parties, counselors, such as yourselves.

1.866.915.9417



• Focuses on counselors and other third parties representing Citi borrowers

• Works with Citi borrowers at risk

• Facilitates affordable, sustainable solutionso Making Home Affordable – part of the Obama Administration’s Financial stability

plano Industry-leading, innovative solutions (Citi Unemployment Assistance Program)o Assistance for non delinquent borrowers

• Serves as a gateway / liaisono OHP staff is first point of entry for counselorso Oversee the transactions referred from start to finisho Solve problems

• Facilitates the expansion and adoption of best business practices

• Enhances the outreach and education to Citi borrowers at risk through direct borrowers outreach events with partners and other industry stake holders

• Provides and/or supports capacity-building training to partners to improve program efficacy in communities

• Provides financial support through contributions and grants when possible

1.866.915.9417



• Aggressive outreach to borrowers in distress• Direct outreach

• Citi initiatives• Pre-Delinquent borrowers (Citi Homeowner Assistance Program)• Delinquent borrowers• Borrowers experiencing unemployment (Citi Unemployment Assist Program)• Non-delinquent borrowers

• Partnerships with non-profits and other industry stakeholders

• Business practices• Adopt, expand, standardize and review• Amplify and share success

• Continue to monitor and track our performance* as it relates to• Operations• Processing• Underwriting

For the latest data, visit the U.S. Mortgage Lending and Foreclosure Prevention Report found at: https://globalconsumer.collaborationtools.consumer.citigroup.net/sites/globalcr/comm/Lists/ann/DispForm.aspx?ID=50&RootFolder=%2Fsites%2Fglobalcr%2Fcomm%2FLists%2Fann or visit Community Relations: http://www.citigroup.com/citi/citizen/ (go to Community Relations to US Mortgage lending and Foreclosure Prevention Report)

Goals

1.866.915.9417

https://globalconsumer.collaborationtools.consumer.citigroup.net/sites/globalcr/comm/Lists/ann/DispForm.aspx?ID=50&RootFolder=%2Fsites%2Fglobalcr%2Fcomm%2FLists%2Fann

https://globalconsumer.collaborationtools.consumer.citigroup.net/sites/globalcr/comm/Lists/ann/DispForm.aspx?ID=50&RootFolder=%2Fsites%2Fglobalcr%2Fcomm%2FLists%2Fann

http://www.citigroup.com/citi/citizen/


Citi’s PARTNERSHIPS WITH NONPROFITS

• Neighbor Works America

• ACORN

• Neighborhood Assistance Corporation of America (NACA)

• National Council of La Raza (NCLR)

• Consumer Counseling Resource Center (CCRC)

• National Training & Information Center (NTIC)

• National Foundation for Credit Counseling (NFCC)

• HOPE Now Alliance

• Ad Council

• HPF – 1.888.995.HOPE

1.866.915.9417


OHP RESOURCES

• One number for counselors to call: 1.866.915.9417, or email: [email protected]

• Website: www.mortgagehelp.citi.com; http://www.citigroup.com/citi/citizen/community/homeownershippreservation/index.htm

• Seasoned case specialists

• Access and escalation to management

• Best business practices and initiatives

• OHP Activities

• Counselors’ Event

• Borrowers’ Event

• Consumer curriculum; http://www.citigroup.com/citi/financialeducation/edu_resources.htm

1.866.915.9417

mailto:[email protected]

http://www.mortgagehelp.citi.com/


Presentation for Consumers at Risk of Foreclosure

• Available for community partners to use*

• Able to be co-branded

• Handouts for take-aways

• Better prepared for one-on-one counseling

*Downloadable at: http://financialeducation.citi.com Click on “Educational Resources”

CONSUMER PRESENTATION

1.866.915.9417


CONSUMER PRESENTATION

1.866.915.9417


IMPORTANT CONTACT INFORMATION

Citi Toll-Free Assistance:

• Office of Homeownership Preservation: 1.866.915.9417

• Email: [email protected]

1.866.915.9417


Questions?

ownership preservation helping strengthen financial foundations

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