owners manual & warranty information · 2014-04-16 · if your car is fitted with flat roof...

Owners Manual &

Warranty Information

ABOUT US Check our website for other downloads and updates

CHECK OUR WEBSITE FOR LATEST DOWNLOADS AND UPDATES Version 01 – 05.2013

Web: www.freaksports.com.au - Post: Unit 26 / 37 Mortimer Road, Acacia Ridge Qld 4110

E-Mail: [email protected]

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Hello there! Thank you for choosing Freak Sports for you next outdoors and kayaking adventure.

If you dream of exploring the rivers, lakes and coastal areas, either to seek new fishing grounds or to enjoy

exploring the greater outdoors or maybe you just want a good workout, you have come to the right

place. Our intent is to promote an active lifestyle through enviro-friendly and recreational sports.

At Freak Sports, we endeavour to provide quality outdoor and leisure gear and other exciting adventure

products such as fishing and leisure kayaks, camping products, fishing gear and accessories at a fraction

of the original retail price. We are an Aussie owned and registered business located in Brisbane

Queensland so you can be sure that you are getting a great service and quality products anytime and on

time.

We like to be upfront, no fakes or imitations! You can find a whole range of kayaks models suited for just

about everybody, from basic recreational models to deluxe fishing kayaks. We also offer a whole range of

accessories and outdoor gear for your boating and camping pleasure, just visit our website at

www.freaksports.com.au and view our full range of products.

But, that's not all. We are also part of a growing community of keen kayakers, fishermen (and ladies) and

outdoors junkies on Facebook and YouTube. So, don't wait any longer join us today and check out our

kayaking and fishing events, meet other kayakers and fishos at the same time and dare to be different by

exploring the greater outdoors and what Mother Nature has to offer.

http://www.freaksports.com.au/

http://www.facebook.com/FreakSports

http://www.youtube.com/TheFreakSports

INITIAL KAYAK

CHECKS Check our website for other downloads and updates




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When you purchase your kayak from Freak Sports Australia and prior to putting your kayak on water, we

ask that you carry out a visual inspection of the kayak for any noticeable holes, deformations or damages

as a duty of care and for your own safety. The following may be used as guide:

Ensure that there are no obvious cracks, deformations, or damage on kayak or accessories

Ensure hatch cover can close and open properly

Ensure all bungee cords are in good order, free from cuts and tears

Ensure all screws and bolts are tight and secure

Ensure that there is no water or wet spots inside the hull

Ensure the back bung plug is tight and secure

If you notice any defects, holes or deformations, please do not place the kayak into water and attend the

issues. Contact us immediately for warranty repair or replacement.

Kayak Diagram

This kayak diagram has been provided to help you understand some general features of a kayak when

carrying out your initial checks.

STERN BOW

Bung Plug

Rear

Carry Handle

Recessed Storage

Well w/Bungee Flush Rod

Holder Side Carry Handle

w/Paddle Bungee

Standard

Paddle

Storage

Well

Swivel Rod

Holder

Front

Storage Well

Front

Carry Handle

Self-Bailing

Scupper Holes Seat Area

w/Seat

Bottle

Holder

D-Clip

TRANSPORTING

YOUR KAYAK Check our website for other downloads and updates




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Our kayaks can be transported on conventional flat roof racks or kayak carriers. If your car is fitted with flat

roof racks, you can transport your kayak upside down to reduce the chance of distortion when tied down.

If you have purchased a set of kayak carries, follow the manufacturer’s instruction.

You must ensure that your kayak is safely strapped to your roof or kayak rack before transportation. This is

an important step in ensuring safety on roads and potential damage to your vehicle where kayak may

become loose. We highly recommend for the kayak to be tied down with pull down straps without a

ratchet lock in order minimise the risk of hull damage. The back end of the kayak should be strapped to

the roof rack or another secure point on the car as third point of attachment. If you are not comfortable

with tying down your kayak, there is a saying, if you can’t tie knots, tie lots.

WARNING: Do not apply a great deal of pressure as it could damage or deform the kayak.

Kayak Carriers – Kayak transported as

per manufacturer’s instructions

Conventional Car Roof Racks – Kayak

transported upside down

FREAK

KAYAK MODELS Check our website for other downloads and updates




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Freak Sports offers a great range of sit on kayak packages for all your recreational and fishing

needs in both single and double (2+1) packages. Some of our most common models are shown

below.

FREAK

ACCESSORIES Check our website for other downloads and updates




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Freak Sports also offers a great range of kayak accessories to complement your new vessel.

Some of these may already be included in your package, and some are provided as optional

depending on your kayaking and/or canoeing needs.

Deluxe Seat

Kayak Seats Kayak Paddles Accessories Leashes

Rod Holders Tackle Trays Anchors

Kayak Cart Electric Motors Hardware

KAYAK

SAFETY Check our website for other downloads and updates




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SAFETY WARNING Going Paddling?

Kayaking and canoeing can be a very dangerous and physically demanding activity. The user of this

product should understand that participating in this kind of activity may involve serious injury or death. Prior

to placing your kayak in the water for the first time, please observe the following safety guidelines.

BUT REMEMBER to gear up: approved life jacket, helmet where necessary, and paddle with paddle leash

strapped to your life jacket or the kayak.

STOP! Have you carried out the initial checks of your vessel?

Consult your physician prior to beginning your paddle sport training.

Follow the manufacturer’s recommendations for the proper use of product.

Always use a kayak cart to transport you kayak from the car to the water.

Go for minimum of 10 minutes paddle not far from shore or starting point. Never paddle alone. Exit

the water and check inside a hull for any leaks or water spots.

Please note that it is normal to have a few wet spots in wet conditions, as the water may make its

way through hatches. However, if there is substantial amount of water that you find it as a big risk,

please don’t proceed for extended period of time on water and visit our website for trouble

shooting of the problem.

Remember, you are on water, always store your personal belongings and/or electronic devices in

a waterproof dry bag to prevent damage.

Dress appropriately for weather conditions; cold water and/or cold weather can result in

hypothermia.

Do not use alcohol or mind altering drugs prior to using this product.

Do not paddle in flood conditions.

Be aware of appropriate river water levels, tidal changes, dangerous currents and weather

changes.

Do not exceed your paddling ability; be honest with yourself.

If additional outfitting is added to this craft, use manufacturer’s approved materials only; do not

impair entry or exit access.

Read owner’s information package prior to using this product.

DISCLAIMER: By using this product, you have agreed to our terms and conditions and you acknowledge

both an understanding and an assumption of the risk involved in kayaking and canoeing. Freak Sports is

not liable for any injury or damage to persons or property sustained as a result of the use of kayaks sold by

Freak Sports.

KAYAK CARE &

STORAGE TIPS Check our website for other downloads and updates




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Your kayak is designed to require minimal maintenance, and a little timely care will ensure a lifetime of

enjoyment.

However, occasional operational check-ups should be carried out to keep your kayak in tip top condition.

We recommend that regular you check hatch covers, cables, buckles, straps and other moving parts for

wear, and replace them when necessary. Keep all nuts tight and check all components for watertight

silicone seals. Give your hull and deck a thorough review whenever possible before going on water.

We have also provided some simple guidelines to help store, care and prevent damage to your kayak.

It is important to understand that most kayak hulls will deform or bend over time if exposed to high heat

sources and/or uneven weight distribution during storage and prolonged exposure to sun heat. Also

sunlight can degrade just about any kayak hull material, from fiberglass to plastic to coated fabric and

leave your kayak faded in colour.

We strongly suggest that proper care and storage be followed as outlined below:

If house or garage storage is not possible, then try to

find a shaded spot.

If shade is limited or not available, find a weather-

resistant tarp that will cover the entire hull at all times

of day and ensure it is suspend above the hull to

prevent mould or fungal growth in wet conditions.

If you store your kayak outside, make sure rain can't

collect in the tarp and press down on the hull.

Always store your kayaks well off the ground to

prevent further mould or fungal growth.

Always strap your kayak using tie down straps to

prevent fall and damage of hull and/or accessories.

The straps will also help support the centre of the

kayak as it is not recommended to hang the kayak of

its ends alone.

Do not hang the kayak off its bow and stern, and side

carry handles.

Weather can also cause some hull materials to oxidize

and/or degrade.

Saltwater can degrade hull materials and corrode

metal parts. Make sure to rinse your boat thoroughly

with fresh water after every use and before you store

it.

Example of Suggested

Storage and Support

12 MONTHS

LIMITED WARRANTY Check our website for other downloads and updates




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Freak Sports Australia offers a 12 months limited warranty, which limits this product to be free of any

manufacturing defects in workmanship and materials with the exceptions as stated in this document. Any

part or parts replaced or repaired hereafter shall be warranted as an original part or parts purchased by

the consumer.

This warranty shall be effective from the date of purchase via our website and/or upon registration via our

website following a purchase from a retailer or other internet listings (such as eBay or other). The customer

is to be responsible for contacting us with their personal details and or visiting our website for registering for

warranty within 90 days and with a proof of purchase.

Factory seconds, and/or display stock shall be entitled for a 90 day limited warranty and only applies to

the original owner. However, Freak Sports Australia reserves the right to choose the final warranty

resolution.

Kayaks found with minor defects (such as, but not limited to pinholes) are liable for repair and/or

replacement where repair cannot be offered or found to be unsuccessful. Option to repair or replace

kayak and/or parts of a given kayak is determined against damages and at the discretion of Freak Sports

Australia. Some exclusion may apply.

Limitations of Warranty

This warranty has its limits, terms, and conditions when making any warranty claims. No warranty will be

provided for:

Normal wear and tear or as a result of abuse or poor maintenance.

Discoloration or cracking due to excessive sun exposure.

Damage caused by any alterations (other than those carried out by Freak Sports), modifications,

storage or anchorage to kayak.

Transportation of kayaks; significant or incidental damage to kayak and/or personal property.

Damage due to failure of following procedures and instructions provided.

Kayaks used for commercial use, such as kayak hire or/and the like

Claims made by persons other than person who made the purchase

Damage by Freight Company whilst in transit. These claims shall be made with the Freight

Company, provided appropriate indemnity is purchased upon accepting shipping terms and

conditions. Freak Sports is not in any way affiliated with the shipping company and shall not be

held accountable for any damage caused to any items purchased from us

This product used for any activity other than an activity that is normal for this type of product.

Kayaks not registered with Freak Sports at time of warranty claim. However, Freak Sports Australia

reserves the right to choose the final warranty resolution

RETURN

POLICY Check our website for other downloads and updates




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We dare to be different, and we want you to be FREAK(in) happy with your new purchase. Should you

have simply made the wrong choice, we will be happy to offer an exchange, store credit or refund within

the first 14 days of receiving our product, provided that the product comes back to us in its original

condition, no questions asked. Shipping charges apply.

However, we will accept returns for goods purchased from us and offer a repair, replacement or refund

and/or provide part compensation (conditions apply) for the item if the item:

Has a problem that would have stopped someone from buying the item if they had known about it

Is significantly different from the sample or description

Are not fit for any purpose stated in our add or they don't do what we said they would do

Is unsafe

Is classified to be faulty and is still within our limited warranty

Making a Claim

In the unlikely event that your kayak or accessories have any manufacturing defects, photos and

description of your claim are required. All warranty claims are subject to any exclusion and in lieu of

provided evidence decided upon the discretion of Freak Sports Australia.

To complete your return, please email us at www.freaksports.com.au or fill out return form on our website

with following details:

Your name, telephone number and email address

Proof of purchase, i.e. your receipt, order number or bank statement

Provide us with a reason for your return

Provide clear photographs of damages

After receiving above items, Freak Sports Australia may request to have your kayak or accessories returned

to us for further inspection and assessment. Freak Sports Australia will warrant the right to either exchange

or repair your kayak and/or accessories, free of charge to customer excluding shipping charges. If we are

unable to repair your kayak and/or accessories, we will offer you a full refund or will ship you a warranty

replacement kayak and/or accessories, (shipping fees will apply).

All returns requiring shipping must be delivered safely to us to the following address:

Freak Sports Australia

Att: Return Department

Unit 26/37 Mortimer Road

ACACIA RIDGE 4110

Queensland

http://www.freaksports.com.au/

RETURN

POLICY Check our website for other downloads and updates




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Don’t have a receipt?

We will ask you to provide for photo ID showing your name, address and signature and proof of purchase

by providing a bank statement or similar.

Assessment of your product

In some cases we may need to conduct an assessment of your product to determine whether a repair,

replacement or refund is appropriate. Certain products may need to be sent to the manufacturer or their

repair agent for assessment, such as kayaks, electric motors, tents over $400 and fishing gear over $100.

In some cases, you will be able to liaise directly with the products’ manufacturer or their repair agent.

Products assessed with a minor fault will be repaired and return to you within a reasonable time. We offer a

refund or replacement if the product is assessed with having a major failure.

Bulky Products

Bulky products can be hard or expensive to ship back. For the most effective services, please contact us

before returning any bulky items, such as kayaks, electric motors, paddles, etc.

Exclusions

In some cases there will be products that are excluded from our Returns Policy unless they are faulty. Also

in some cases a refund, replacement or repair will not be offered. These apply to following:

When product has been substantially modified

User instructions or packaging labels are not followed

Simply change your mind

Vouchers, gift cards, and/or credit vouchers.

Further Information

For any further updates to this Returns Policy, please visit our Freak Sports Australia website or subscribe for

our newsletter and you will be notified of any future changes. At any time feel free to contact us to discuss

any concerns.

DISPUTE

ESCALATION Check our website for other downloads and updates




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If you feel that your rights under the consumer law or our Returns Policy have not been met, please

forward your concerns to [email protected] or in writing to:

Freak Sports Australia

Att: Return Department

Unit 26/37 Mortimer Road

ACACIA RIDGE 4108

Queensland

For any privacy concerns, please refer to our Privacy Policy available on our website.

mailto:[email protected]

owners manual & warranty information · 2014-04-16 · if your car is fitted with flat roof...

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