owner education – your worldmark vacations€¦ · • housekeeping services have expiration...

O W N E R E D U C A T I O N – Y O U R W O R L D M A R K V A C A T I O N S

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See inset map at leftfor the Caribbean resorts

AUSTRALIA/NEW ZEALAND

Australia

New Zealand

HAWAI‘I

FIJI

Alabama

Arizona

Arkansas

California

Colorado

CT

DE

Florida

Georgia

Idaho

IllinoisIndiana

Iowa

Kansas Kentucky

Louisiana

Maine

MD

Massachusetts

Michigan

Minnesota

Mississippi

Missouri

Montana

NebraskaNevada

NH

NJ

New Mexico

North Carolina

NorthDakota

Ohio

Oklahoma

Oregon

Pennsylvania

RI

SouthCarolina

SouthDakota

Tennessee

Texas

Utah

VT

Virginia

Washington

BritishColumbia Alberta

WestVirginia

Wisconsin

Wyoming

U. S. A.

New York

MEXICO

CANADA

CARIBBEAN

Port Stephens

Canmore-BanffWhistler

Kapa‘a Shore

KiheiValley Isle

Kona

VancouverVictoria

Discovery BayOcean Shores

Long Beach Peninsula

Deer Harbor

Granby

Lake ChelanLeavenworth Coeur d’Alene

McCallWest Yellowstone

Seattle

Seaside

GlenedenDepoe Bay

Newport

Eagle Crest

Klamath Falls

Bear Lake

DenarauIsland

Wolf Creek

MidwayRenoClear Lake

San Francisco

Cairns

Golden BeachMarcoola

Kirra Beach

Seven Mile Beach

Surfers Paradise

Coffs HarbourFlynns Beach

Pokolbin HillPort Macquarie

Sydney

Rotorua

Wanaka

Lakes EntranceBallarat

Perth

Dunsborough

Monterey Bay

Pismo BeachSolvang

Angels Camp

Bass Lake

Anaheim

Big Bear

IndioBison Ranch

Pinetop

Rancho Vistoso

Palm Springs

OceansideSan Diego

Rosarito Beach

Los Cabos

Costa Mesa

Flagstaff

HonoluluSan Antonio

Fairfield Bay

Destin

Fort Lauderdale

Myrtle Beach

Edisto Island

New Bern

Smoky Mountains

Williamsburg

Atlantic City

Hancock

Wisconsin Dells

NashvilleFairfield

Glade

Miami

St. Thomas, U.S. Virgin IslandsPuerto Rico

Atlanta

Galveston

Pagosa Springs

Sedona

Windsor Lake Tahoe

St. George

SteamboatSprings Estes Park

Red River

New Orleans

Daytona Beach

Orlando

Galena

BransonGrand Lake

Lake of the Ozarks

TaosSanta Fe

New Braunfels

Las Vegas

Birch Bay

Princeville

WorldMark Resorts

Proposed Future WorldMark Resorts

Wyndham Vacation Resorts Asia Pacific*

Wyndham Vacation Resorts*

Wyndham Hotel and Resorts(Available to TravelShare members only.)

Wyndham Vacation Resorts, Wyndham Vacation Resorts Asia

Pacific and Wyndham Hotels and Resorts locations are not part

of WorldMark, The Club, and are made available through an

exchange or other agreement. These locations have limited

availability and are subject to change.

*Wyndham Vacation Resorts Asia Pacific and Wyndham Vacation Resorts locations (Affiliate Resorts), identified on the map above, are available through an exchange arrangement facilitated through The Exchange Network (TEN).

Only WorldMark vacation credits that are TravelShare Qualified or WorldMark vacation credits owned by a WorldMark owner prior to November 5, 2006, may be used for reserva-tions at the Wyndham Vacation Resorts Asia Pacific and Wyndham Vacation Resorts locations identified on the map above.

WorldMark vacation credits purchased on or after November 5, 2006, from private individuals or resale companies are not TravelShare Qualified and may not be used for reservations at the above Wyndham Vacation Resorts Asia Pacific and Wyndham Vacation Resorts locations.

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Table of Contents

WorldMark by Wyndham

Vacation Credits .................................................................................................................................................... 2

Guidelines for Using Vacation Credits ................................................................................................................... 4

How to Use Your Vacation Credits ........................................................................................................................ 5

WorldMark Waitlist .............................................................................................................................................. 6

Saving and Borrowing Credits ............................................................................................................................... 7

Time Frame for Booking or Canceling Reservations .............................................................................................. 8

Bonus Time ........................................................................................................................................................... 9

Exotic Bonus Time ....................................................................................................................................... 10

Inventory Specials ......................................................................................................................................... 11

Appendix

Glossary of Terms ................................................................................................................................................ 12

Exhibit 1 and 2 – WorldMark Vacant Night Report ............................................................................................ 16

Exhibit 3 – WorldMark Unit Breakdown ............................................................................................................ 20

Exhibit 4 – WorldMark, The Club Guidelines .................................................................................................... 21

Exhibit 5 – Contacts ........................................................................................................................................... 27

The information in this booklet is current as of February 2010 but is subject to change. For the official WordMark, The Club operating Rules, see WorldMark, The Club Guidelines in the back of this handbook.

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Vacation Credits

Vacation credits signify your ownership in WorldMark, The Club. The extent of your club benefits and obligations are measured in units of vacation credits that you own. Credits are renewed annually in the amount owned on the first day of your anniversary month. For example, if you purchased 10,000 credits in March, every ensuing March 10,000 credits will be deposited in your account. If you upgrade (purchase additional credits after your original purchase), your anniversary month remains the same as the month of your original purchase.

The number of vacation credits needed to reserve a particular vacation will depend on the following major components:

The Season of the YearHigh Season = Red Mid Season = White Low Season = Blue

NOTE: Seasons will vary year to year as the calendar changes. So it is possible to find that the same date you traveled in Red Season last year is in White Season this year. Be sure to consult the current year’s Daily Vacation Credit Values Guide.

The Size of the Unit

SIZE OCCUPANCY

Hotel 2

Studio Compact 2

Studio Hotel 2 to 3

Studio (standard) 2

Studio Plus 3 to 4

Studio Deluxe 2

1 Bedroom Compact 2

1 Bedroom Compact Hotel 2

1 Bedroom Hotel 4

1 Bedroom Suite (Hotel) 4

1 Bedroom Suite 4

1 Bedroom (standard) 4

1 Bedroom Plus 6

1 Bedroom Deluxe 4

2 Bedroom Compact 4

2 Bedroom Hotel 6

NOTE: Some units may have higher or lower occupancies, especially penthouse units. Ask the Vacation Planning Center about occupancy limits when booking your reservation. Remember that children of any age count as occupants.

SIZE OCCUPANCY

2 Bedroom Suite 6


2 Bedroom Chalet 6

2 Bedroom Plus 8

2 Bedroom Deluxe 6

2 Bedroom Penthouse 6

2 Bedroom Presidential 4


3 Bedroom Chalet 8

3 Bedroom Plus 10

3 Bedroom Deluxe 8





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Vacation Credits

The Day of the WeekEach day of the week has its own credit value. Generally speaking, you will find that Monday–Thursday will have one value, Friday and Saturday will have a little higher value and Sunday will fall in the middle.

The Resort LocationEach resort has its own established credit value. Refer to your Daily Vacation Credit Values Guide for particular information on the resort of your choice.

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Vacation Credit Guidelines

Red Season:• One week minimum stay is required when booking 91 days to 13 months in advance. This week may be split between two or more resorts under the ‘group booking’ guidelines. As long as the nights of your vacation are consecutive and they add up to the minimum of 7 nights you may reserve a grouped booking. This type of credit reservation can not exceed 14 nights and must be made directly through the Vacation Planning Center.• No minimum stay required when booking 90 days or less in advance except for weekends.• Check in is available any day of the week depending on availability.• You may also choose to look for “only space available” reservations at any WorldMark resort. See the glossary on

page 13 for a definition of this term. Refer to the vacation planning link on the Web site or contact the vacation planning center for more details.

White and Blue (Mid and Low) Seasons• No minimum stay required except for weekends.• Can be booked 48 hours to 13 months in advance.

Weekend Only• When both Friday and Saturday nights are available, a two-night stay is required.• A “weekend only” reservation is for Friday and Saturday night only.• Any other combination of nights that includes a Friday or Saturday is not counted a “weekend only” reservation.

For example, any of the following combinations of nights are not considered a “weekend only” reservation: Thu/Fri, Fri/Sat/Sun, Sat/Sun. Tip: If both Friday and Saturday are not available, you can book a Friday only or a Saturday only—and it’s not considered a “weekend only” stay!

NOTE: You may have as many credit reservations booked as you have vacation credits available. However, you may have only one “weekend only” reservation booked on credits “per each block of 5,000 credits owned at a time” (Section C #10 Club Guidelines). An owner of 6,000 credits may have one “weekend only” reservation at one time; an owner of 10,000 credits may have two. The rule does not limit how many “weekend only” reservations you make, it simply limits the num-ber you can have booked at the same time. Once you have completed a “weekend only” reservation, you may book another.

Housekeeping Fees• Housekeeping fees are charged only on reservations made using vacation credits.• Housekeeping services are issued annually based on the number of vacation credits you own. One free service is

granted, along with your credits, on your anniversary month for each whole block of 10,000 credits owned. This means that owners with fewer than 20,000 credits are issued one free housekeeping service per year; owners with 20,000 - 29,000 credits are issued two.

• Housekeeping services have expiration dates that match the award date of your annual credits. For example, if your annual credits and housekeeping services were awarded in June 2010, both would carry the expiration date of June 2012, 24 months later.

• When you make a credit reservation, the oldest housekeeping service will be applied to it.• When all free services are gone, a housekeeping fee will be charged for each subsequent reservation. • Your free housekeeping services will be redeemed, or fees will be collected at the time the reservation is made. • The housekeeping fee is based on the size unit you book. Currently the fees are:

Studio Hotel $44 2 Bedroom $74 3 Bedroom Penthouse $110

1 Bedroom Hotel $58 3 Bedroom $80 4 Bedroom Penthouse $125

2 Bedroom Hotel $67 2 Bedroom Chalet $80 3 Bedroom Presidential $110

Studio $51 3 Bedroom Chalet $89 4 Bedroom Presidential $125

1 Bedroom $67 2 Bedroom Penthouse $95 All prices quoted in U.S. dollars

NOTE: Other unit sizes are available. For questions about housekeeping fees or free services, please contact Owner Care.

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How to Use Your Vacation Credits

Reservations With Credits• Can be made as early as 13 months prior to arrival date.• Book your reservations online at WorldMarktheClub.com or by contacting the Vacation Planning Center at 1-800-457-0103.• Phone the Vacation Planning Center at 1-800-457-0103.

Monday-Friday: 6 a.m. - 9 p.m. (PT) Saturday-Sunday: 6 a.m. - 5 p.m. (PT)

• All locations and dates are available on a first-come, first-served basis.• The key to WorldMark vacationing is flexibility. If you are firm on a particular location, it’s good to be flexible on your dates of travel. If you find yourself firm on your dates, be flexible on your location. Then…• If your first choice is not available, request to be waitlisted. Those owners on the waitlist will be phoned should

there be a cancellation. If you booked an alternative, you can choose to accept the waitlisted reservation in its place.

Save CreditsVacation credits that are unused at the end of your anniversary year will automatically carry over for one year. Once credits are deposited in your account, the credits have a two-year (24-month) life and will expire at the end of the second year.

Borrow CreditsOwners may use their current anniversary year's credits and then borrow their vacation credits (all of them or any portion of them) from the next year.

Booking Expiring CreditsCredits must be booked within 24 months of the anniversary month in which they were awarded. Suggestions for using expiring credits:• Book a reservation within WorldMark as much as 13 months beyond the expiration date of the expiring credits. • Check out the specials advertised in Destinations, the Insider and online that enable you to select various travel options using your WorldMark credits directly as payment. • Consider Space Banking (depositing) expiring credits with RCI. This will extend your window to book and

complete your travel for another two years (24 months) from the date of the actual week deposited. Contact your WorldMark Vacation Planning center for details.

CancellationsYou may cancel without penalty (loss of credits) when you follow these guidelines:

Reservation made... Cancel no later than... 13 months to 91 days in advance 30 days prior to arrival 90 days to 15 days in advance 10 days prior to arrival 14 days to 48 hours in advance 48 hours prior to arrival 47 hours to 0 hours in advance No cancellations allowed

• Cancellations outside of these guidelines will automatically be penalized with a loss of credits. If another owner picks up your cancelled space you may be eligible for a refund of credits in the event that the size of unit you had reserved goes completely booked. Contact Owner Care and request an audit of your account shortly after your cancelled reservation would have been completed.• Cancellations made due to documented emergencies will be reviewed and considered on a case by case basis.

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WorldMark Waitlist

There may be times when your first choice resort or timeframe is not available. While we encourage you to look at alternative locations and dates, an option that you may consider is the waitlist. WorldMark’s waitlist is very effective for obtaining reservations in hard to get places. An average of 40% of all reservations are eventually canceled, so the waitlist is an opportunity you definitely want to take advantage of! Below are some tips for using the waitlist. Give it a try—it really works!

1. The waitlist is not available for Bonus Time.2. The waitlist is not a “confirmation” or guarantee of a reservation; it is simply an opportunity should space

become available.3. ALL cancellations go to the waitlist requests first and are released to open inventory 15 minutes later only if no

waitlist match was found. 4. Waitlist for a specific time period. Typically this will be for “weeks” following the guidelines for booking credit

reservations. You will be asked for the minimum number of nights you might be willing to take. This allows you to get the week if you want, or you might have the option of taking just two or three of the nights (this is called the “only space available” provision).

5. If you are just looking for three days in Red Season, you will have to wait till 90 days or less before going on the waitlist. Prior to 90 days, you will receive a phone call or e-mail every time a full week becomes available.

6. WorldMark will contact you by phone or e-mail—the choice is yours!7. Once you’re notified that your waitlist has become available, you will have 24 hours to contact the Vacation

Planning Center before the space is released or is offered to the next person on the list. 8. When giving a date range, specify what day of the week you prefer to check in. 9. A waitlist request can be made for any time period up to a 90-day maximum. This allows you to waitlist a

given month or the entire summer if you choose. 10. You may have up to eight waitlists at the time11. No waitlist requests are accepted or matched within 15 days of arrival (31 days for exotic resorts).12. “Where am I on the waitlist?” There are three levels of the waitlist and you will only be told what level you

are on.

LEVEL 1: Extremely good chance of getting your request. LEVEL 2: An OK, or about 50% possibility, of getting your request. LEVEL 3: Still possible, but you might want to add some alternate locations to the search or broaden

your date range.

13. Non-specific requests—date range for two weeks to 90 days—will not be given a level. Chances are good, though not guaranteed, that something will come up at one of your choices or during your date range.

14. The waitlist is not currently available on the Web site. Please contact the Vacation Planning Center at 1-800-457-0103.

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• To use this chart, fill in the blanks with the number of annual credits you own.

*Credits must be booked within 24 months of the anniversary month in which they were awarded and may be booked up to 13 months beyond their expiration date.

YEAR 1 YEAR 2

SAVE THEM 10,000 +10,000=20,000

BORROW THEM 10,000=20,000

-10,000 =0

Saving and Borrowing Credits

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Time Frame for Booking or Canceling Reservations

13 MONTHS

90 DAYS

30 DAYS

14 DAYS

10 DAYS

5 DAYS

48 HOURS

ARRIVAL DATE

BLUE/WHITE SEASON:No minimum stay requirement except two nights on weekends

RED SEASON:One week (seven-night) minimum stay required

90 days and under: Red Season reservations can now be booked for less than a week

30 days to arrival: Deadline to cancel reservations booked 91 days to 13 months out

14 days and under: Bonus Time for owner use can be booked

10 days to arrival: Deadline to cancel reservations booked

14-90 days out

Five days and under: Bonus Time for guest use can

be booked

48 hours and under: Restrictions lift on

length of stay requirement and

# of units you can occupy at a time; units

may be rented to the public

All WorldMark units are available 13 months in advance. The V shape demonstrates how availability decreases as time-to-arrival approaches.

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Bonus Time

Bonus Time is a benefit exclusive to Premier Owners. Bonus Time usage does not affect the number of credits in your account and does not incur housekeeping fees. Through Bonus Time, unused units are made available to owners on a space-available basis, from one to four days at a time. The guidelines for Bonus Time are:

Reservations• May be made 14 days or less in advance.• Guest reservations (when owner will not be present) can be made five days or less in advance.

Charges• Paid when the reservation is made. The current charge is 5.0 cents per credit—multiply the credit value per day

times .05 to calculate your fee. There is a minimum charge of $30 per night.

Limits• Owners are limited to one Bonus Time “weekend only” reservation per calendar quarter for each block of

10,000 credits owned. Owners of 6,000—19,999 credits may have one weekend only reservation per calendar quarter; owners of 20,000—29,999 credits may have two; etc.

• Weekends require a two-night stay for all seasons when both Friday and Saturday nights are available.

Note: Any other combination of days that includes a Friday or Saturday night is not considered a “weekend only” reserva-tion. For example, any of the following combination of nights is not considered “weekend only” use: Thu/Fri/Sat, Fri/Sat/Sun, Sat/Sun/Mon, Friday only or Saturday only.

Unlimited Midweek Usage• Owners can book an unlimited number of Sunday-Thursday Bonus Time reservations. However, Bonus Time

reservations are limited to one at a time. In other words, you cannot book another Bonus Time reservation until the current reservation has been completed (or used).

• If you book four continuous nights (with no break between nights), you can book each of the four nights at a different resort. This is helpful when getting from point A (i.e. Washington) to point B (i.e. California). This is considered one reservation (or "group" booking) rather than four separate reservations.

Note: There is a 48-hour window prior to arrival in which some rules do not apply. For instance, you could be on vacation, call the Vacation Planning Center 48 hours prior to your departure, and book another reservation at the same resort or at an-other resort on your way home. This 48-hour window applies to guidelines on length of stay and number of reserva-tions, whether using credits or Bonus Time.

Making Bonus Time Reservations• 14 days or less prior to your projected arrival date, Visit WorldMarktheClub.com or phone the Vacation

Planning Center at 1-800-457-0103 during the following hours: Monday—Friday: 6 a.m. – 9 p.m. (PT) Saturday—Sunday: 6 a.m. – 5 p.m. (PT)• Be flexible on where you go and persistent about checking availability often. • When you’re on the road, keep calling for updates.

Bonus Time Rates*

Daily Credit Value

Bonus Time Charge

Daily Credit Value

Bonus Time Charge

Daily Credit Value

Bonus Time Charge

300-675 $30.00 1550 $77.50 3400 $170.00

700 $35.00 1600 $80.00 3450 $172.50

750 $37.50 1625 $81.25 3600 $180.00

775 $38.75 1700 $85.00 3900 $195.00

800 $40.00 1750 $87.50 4200 $210.00

825 $41.25 1800 $90.00 5200 $260.00

850 $42.50 1900 $95.00 6100 $305.00

875 $43.75 1950 $97.50 6600 $330.00

900 $45.00 2000 $100.00

925 $46.25 2100 $105.00

950 $47.50 2200 $110.00

975 $48.75 2275 $113.75

1000 $50.00 2400 $120.00

1100 $55.00 2450 $122.50

1125 $56.25 2500 $125.00

1200 $60.00 2600 $130.00

1250 $62.50 2750 $137.50

1300 $65.00 2875 $143.75

1375 $68.75 3050 $152.50

1400 $70.00 3100 $155.00

1425 $71.25 3125 $156.25

1450 $72.50 3200 $160.00

1500 $75.00 3300 $165.00

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• Have your MasterCard, Visa, American Express or Discover card number ready for immediate confirmation. MasterCard or Visa debit cards are also accepted. If you don’t have a card, you can send a check via overnight mail.

• Cancellations without penalty for Bonus Time must be made no less than 48 hours prior to your arrival date. (The penalty for canceling under 48 hours will be loss of money for canceled rooms that are not re-booked by other owners.)

*Calculated at current rate of 5.0 cents per daily credit value and quoted in U.S. dollars.

Exotic Bonus TimeUsing Exotic Bonus Time, Premier owners can reserve unused units at resorts in Hawai‘i, Fiji and San José del Cabo, Mexico (current destinations available.) The guidelines for Exotic Bonus Time reservations are:

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Reservations• 30 days or less in advance. Visit WorldMarktheClub.com or phone the Vacation Planning Center at 1-800-457-0103.

Since regular Bonus Time rules do not apply, you can...• Book up to 30 days in advance• Book up to 30 days in a row (if available)• Book multiple locations and multiple units• Book a guest 30 days in advance

Cost• Same as regular Bonus Time—5.0 cents per credit with a $30 per night minimum.

Cancellations• Normal cancellation policy for credits and Bonus Time will apply dependent on when reservation is made.

NOTE: Resorts that are considered “exotic” are subject to change. For example, if WorldMark by Wyndham were to establish a sales site in Hawaii or Mexico, the resorts there might be dropped from this program. However, others might be added as new exotic resorts come into the system. (La Paloma in Rosarito Beach, Mexico, is NOT considered an exotic location, as it falls in the drive-to market for Southern California.)

Inventory SpecialsWhat is an Inventory Special? It’s a lot like Bonus Time, only better since many regular Bonus Time rules do not apply!

Inventory Specials are offered at resorts where WorldMark inventory data indicates a high likelihood that many units will go unoccupied. To help fill those units, WorldMark offers owners the opportunity to book them at Bonus Time rates but instead of just 14 days, these can be booked 30 to 60 days in advance.

You can find the Inventory Specials list on the WorldMark Web site: WorldMarktheClub.com. Click on "Inventory Specials" on the left side of any page. Inventory Specials are reserved on a first-come, first-served basis, based on availability and the following guidelines:

• Inventory Specials are typically offered for mid-week only stays (Sunday–Thursday), but sometimes they include weekends (Friday and Saturday). • Booking window may be 30-60 days, as advertised.• Specials are announced when available for specific resorts during specific months only.• You may book up to a maximum of 30 consecutive nights if available.• You may book more than one unit up to a maximum of 30% of resort units.• You may book units for guest use.• You may have more than one reservation at a time.• All holidays are excluded. • Charge is 5.0 cents per credit value for nights booked with a $30 minimum per night.• Inventory Specials can be waitlisted.• Regular credit reservations guidelines apply to cancellations.

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Glossary of Terms

TYPES OF WORLDMARK OWNERSHIPS Premier Ownership: Premier Ownership offers Vacation Credits that renew annually in perpetuity. Premier Ownership includes the use of Bonus Time. Standard Ownership: Standard Ownership offers Vacation Credits that renew annually for 40 years only. Standard Ownership does not include the use of Bonus Time.

TYPES OF CREDITS Vacation Credits that you ownVacation Credits: Vacation Credits that are deposited into your account on an annual basis.

One-time-use Vacation Credits that may be available to you Assigned Credits: Vacation Credits that owners give or rent to another owner.FAX Credits: Vacation Credits that owners give to the developer as payment for an out-of-network choice (i.e., cruise, tour or merchandise). WorldMark owners may rent FAX Credits from the developer. Incentive Credits: Incentive Credits are FAX Credits offered by WorldMark by Wyndham as a reward for

participation in various owner programs such as owner referral, sales incentives and special owner sweepstakes or promotions.

Trial Credits: Trial Credits are FAX Credits awarded to Experience members’ accounts for a one-time-use in WorldMark.

Trade Credits: Trade Credits are a credit marker deposited into an owner’s account in exchange for: (1) non-WorldMark inventory made available to the developer through the Exchange Plus program; or (2) inventory owned at the Whale Pointe Resort (Depoe Bay), The Resort at Seaside or The Resort at South Shore made available to the developer. Trade Credits expire one year from the date of deposit with the same booking rights as Vacation Credits.

TYPES OF RESERVATIONSCredit Reservations: Reservations confirmed using Vacation Credits, Assigned Credits, Incentive Credits, Trial Credits or Trade Credits, which are subject to availability and Club Guidelines. Rental Reservations: Reservations confirmed using rental options instead of Vacation Credits. Bonus Time Reservations. Owners of Premier Vacation Credits have the right to reserve time for occupancy

in the Club Units, subject to availability, by prepayment of a fee. May be booked 1 to 14 days in advance of check-in.

Exotic Bonus Time: Owners of Premier Vacation Credits have the right to reserve time for occupancy in the Club Units, subject to availability, by prepayment of a fee. May be booked 1 to 30 days in advance of check-in. The following destinations allow Exotic Bonus Time bookings: Hawaii, Fiji and San José del Cabo, Mexico.

Inventory Special: Specials offered by WorldMark at Bonus Time rates at select resorts where vacancy rates are high in an effort to fill these available units. Reservations are generally allowed up to 60 days in advance or as advertised.

FAX Time: FAX Credits for rent by the developer. Some restrictions apply. Fun Time: FAX Credits for rent by the developer for the TravelShare program with booking criteria determined

by tier level. Elite Rental: FAX Credits for rent by the developer for the TravelShare Elite program levels with booking criteria

determined by tier level.

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OTHER RESERVATION TERMS Combination Reservation: Any reservation that utilizes a combination of reservation or payment types such as Bonus Time and Vacation Credits.Grouped Reservations: Consist of two or more consecutive reservations (segments), at least one of which is in Red Season, that are linked together so that the grouped segments comply with the seven-night minimum stay requirement for a Red Season reservation. The individual segments can be at a single, or at multiple resorts. Additional segments can continue to be added to a Grouped Reservation until the total of all segments exceeds 14 nights, at which point no more segments can be added to the Grouped Reservation. Any further nights need to be booked as a separate reservation in compliance with the Guidelines.Only Space Available (OSA): Reservations can be made for less than seven nights in Red Season, further than 90 days in advance, when the required seven nights are not available in your requested unit type. OSA requires you to book ALL of the nights that are available.

PUBLICATIONSDaily Vacation Credit Values Guide: Published annually for WorldMark owners as an update to the WorldMark Resort Directory. The Daily Vacation Credit Values Guide includes basic resort amenities and features, and credit values for each resort. Destinations: Your monthly magazine (excluding January) is your source for resort coverage, Inventory Specials, TravelShare® offerings, policy updates and exciting events. Offered exclusively to WorldMark owners, Destinations is printed and mailed six times each year, while five issues are available for your enjoyment in an interactive and dynamic format online at WorldMarktheClub.com. For the most current magazine schedule, please visit WorldMarktheClub.com. WorldMark Resort Directory: Published exclusively for first-time buyers purchasing WorldMark, The Club Vacation Credits from the developer. The directory includes information on how to book reservations, amenities for each resort, and credit values and seasons for each resort. OTHER TERMS Maximum Occupancy Limit: The total number of people, including children, that may occupy a unit.TOT: Transient Occupancy Tax collected at the time a reservation is booked for some resort stays as state and local municipality laws require.Vacation Confirmation: The document owners receive via electronic or U.S. mail whenever they make a WorldMark resort reservation. A reservation confirmation at one of WorldMark’s resorts includes: date of check-in, check-out, number of credits used, vacation credit balance, cancellation date and other pertinent information.Credit Card Imprint: Credit card imprint or cash deposit may be required for miscellaneous room charges at some WorldMark resorts where services may be charged to your room, and at most of the WorldMark associate and affiliate resorts or hotels.

UNIT TYPES - STANDARD DESCRIPTIONS

Hotel One-room, small hotel-type unit with only a microwave, mini fridge and dishwasher.

Studio CompactOne-room unit that includes a partial kitchen (limited cooking facilities) and limited or no dining area. Some may offer a washer and dryer. The size of a Studio Compact is noticeably smaller.

Studio HotelOne-room unit that is smaller than a standard Studio and has a kitchen similar to that of an urban hotel, with only a microwave, small sink and mini-fridge.

Studio (standard) One-room unit that includes a partial kitchen (limited cooking facilities) and limited or no dining area. Some may offer a washer and dryer.

Studio Plus

One-room unit that includes a partial kitchen (limited cooking facilities) and limited or no dining area. Some may offer a washer and dryer. Studio Plus units offer a higher maximum occupancy, but may have little to no privacy.

Studio Deluxe

One-room unit that includes a partial kitchen (limited cooking facilities) and limited or no dining area. Some may offer a washer and dryer. Studio Deluxe units may be larger than a standard Studio unit or just contain some upgraded amenities.

1 Bedroom Compact One-bedroom unit that is designed for lower occupancy than a standard one-bedroom unit (unit sleeps two instead of four).

1 Bedroom Compact HotelOne-bedroom unit that is designed for lower occupancy than a standard one-bedroom unit (unit sleeps two instead of four). Unit also has hotel-like kitchen amenities.

1 Bedroom Hotel One-bedroom unit that is smaller than a standard one-bedroom unit and has hotel-like kitchen amenities.

1 Bedroom Suite (Hotel)One-bedroom unit that is smaller than a standard one-bedroom unit and generally offers a partial kitchen with limited or no dining area. Some may offer a washer and dryer. This unit is located in a hotel.

1 Bedroom Suite One-bedroom unit that is smaller than a standard one-bedroom unit and generally offers a partial kitchen with limited or no dining area. Some may offer a washer and dryer.

1 Bedroom (standard) One-bedroom unit with regular amenities. May have a queen or king bed in the master bedroom.

1 Bedroom Plus One-bedroom unit designed for higher occupancy (maximum occupancy is six instead of four), but may have little to no privacy.

1 Bedroom Deluxe One-bedroom unit that may be larger than a standard one-bedroom unit or just contain some upgraded amenities.

2 Bedroom Compact Two-bedroom unit that is designed for lower occupancy than a standard two-bedroom unit (unit sleeps four instead of six).

2 Bedroom Hotel Two-bedroom unit that is smaller than a standard two-bedroom unit and has hotel-like kitchen amenities.

2 Bedroom SuiteTwo-bedroom unit that is smaller than a standard two-bedroom unit and generally offers partial kitchen with limited or no dining area. Some may offer a washer and dryer.

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Glossary of Terms

2 Bedroom (standard)Two-bedroom unit with regular amenities. May have king or queen bed in the master bedroom; and a king or queen bed, or two twin beds in the second bedroom.

2 Bedroom Chalet

Two-bedroom, two-story individual building with the atmosphere of an alpine cabin. Each unit includes a full kitchen, spacious living area, jetted tub in master suite and roomy deck with a six- to eight-person outdoor spa.

2 Bedroom Plus Two-bedroom unit designed for higher occupancy (maximum occupancy is eight instead of six), but may have little to no privacy.

2 Bedroom Deluxe Two-bedroom unit that may be larger than a standard two-bedroom unit or just contain some upgraded amenities.

2 Bedroom Penthouse Two-bedroom unit that has upgraded amenities, is more spacious and can be located on any floor of the resort.

2 Bedroom Presidential Two-bedroom unit that has top-of-line amenities, is very spacious and can consist of multiple floors.

3 Bedroom (standard)Three-bedroom unit with regular amenities. May have a king or queen bed in the master bedroom; and a king or queen bed, or two twin beds in the second bedroom.

3 Bedroom Chalet

Three-bedroom, two-story individual building with the atmosphere of an alpine cabin. Each unit includes a full kitchen, spacious living area, jetted tub in master suite and roomy deck with a six- to eight-person outdoor spa.

3 Bedroom Plus Three-bedroom unit designed for higher occupancy (maximum occupancy is ten instead of eight), but may have little to no privacy.

3 Bedroom Deluxe Three-bedroom unit that may be larger than a standard three-bedroom unit or just contain some upgraded amenities.

3 Bedroom Penthouse Three-bedroom unit that has upgraded amenities, is more spacious and can be located on any floor of the resort.

3 Bedroom Presidential Three-bedroom unit that has top-of-line amenities, is very spacious and can consist of multiple floors.

4 Bedroom Penthouse Four-bedroom unit that has upgraded amenities, is more spacious and can be located on any floor of the resort.

4 Bedroom Presidential Four-bedroom unit that has top-of-line amenities, is very spacious and can consist of multiple floors.

UNIT TYPES - SPECIAL MODIFICATIONS

LDL (Less Desirable Location)

Units with the designation of LDL are of the same high quality as any other WorldMark unit, however, the location or setting of the unit may be less desirable than other units. For example, unit’s entrance may be located in a stairwell which affects lighting, or located near a maintenance facility with higher traffic and noise.

Special NeedsUnits come in various unit sizes and meet ADA requirements in place at the time of construction.

15Units vary slightly from resort to resort. Consult individual resort descriptions for specific unit amenities and occupancy limits.

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January—June 2008 Vacant Night Report (WorldMark North America Resorts)

• Numbers listed under each MONTH are total units vacant for that particular month.• The column next to month marked WEEKEND shows how many nights out of the monthly total

were actual vacant weekend nights.

WorldMark Vacant Night Grid

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18

July—Dec 2008 Vacant Night Report (WorldMark North America Resorts)



WorldMark Vacant Night Grid

19



20

WorldMark Unit Breakdown

As of January 2010

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WorldMark, The Club Guidelines

These WorldMark, The Club Guidelines amended and restated as of January 1, 2010, are the official Club operat-ing Rules. They have been established for the benefit of all Owners of WorldMark, The Club (Club) Vacation Credits, pursuant to and subject to the WorldMark Vacation Ownership Program (Program) as described and established in the Declaration and Bylaws of the Club. If there is any conflict between the Declaration or Bylaws, and the Guidelines; the Declaration, the Bylaws and then the Guidelines shall control, in that order. SECTION A — DEFINITIONS 1. Owner, WorldMark Owner, Club Owner or Owner of Record shall mean any person who has signed a Vacation Owner Agreement for the purchase of WorldMark, The Club Vacation Credits. An Owner’s level of ownership and usage rights in The Club is determined by the number of vacation credits purchased. Being a family member of an Owner, or living in the same residence as an Owner, does not result in any Owner rights, and any usage by such per-sons shall be done under the Guest Guidelines. All other terms in these Guidelines shall have the same meaning as set forth in the Declaration, unless the context otherwise requires. 2. Guest is any person who is not an Owner and who is allowed overnight use of Club Property through the rights of an Owner, as may be allowed under the Club Guest Guidelines. 3. Daily Vacation Credit Values is a separate printed document constituting part of these Guidelines. This document is the schedule of how many Vacation Credits are required for staying in each Club Unit on a daily, weekly, and seasonal basis, and a schedule of the seasons assigned to each Unit. Red is for the high-demand period, White is for the mid-demand period and Blue is for the low-demand period. 4. Premier Vacation Credits are Vacation Credits that have a perpetual life and that include the use of Bonus Time. The usage value of these Vacation Credits renews annually on the first day of the anniversary month of their purchase. These Vacation Credits are transferable, subject to the terms of the Vacation Owner Agreement. 5. Standard Vacation Credits are Vacation Credits that have a 40-year life and that do not include the use of Bonus Time. The usage value of these Vacation Credits renews annually on the first day of the anniversary month of their pur-chase. These Vacation Credits are transferable, subject to the terms of the Vacation Owner Agreement. 6. Weekend Only Reservation is a two-night, Friday and Saturday night reservation. Any other combination of nights shall not be considered a Weekend Only reservation. 7. Vacation Credits Owned are the total number of Vacation Credits purchased, which are renewed annually. 8. Vacation Credits Available are the total number of Vacation Credits available for use in an Owner’s account, whether saved or borrowed. All other terms in these Guidelines shall have the same meaning as set forth in the Declaration, unless the context otherwise requires. 9. Assigned Vacation Credits are a one-time assignment by gift, rental or otherwise of Vacation Credit use rights by the Owner of Record to another Owner, and do not constitute a transfer of ownership.10. Grouped Reservations consist of two or more consecutive reservations (segments), at least one of which is in Red Season, that are linked together so that the grouped segments comply with the seven-night minimum stay requirement for a Red Season reservation. The individual segments can be at a single, or at multiple resorts. Additional segments can continue to be added to a Grouped Reservation until the total of all segments exceeds 14 nights, at which point no more segments can be added to the Grouped Reservation. Any further nights need to be booked as a separate reservation in compliance with the Guidelines.

SECTION B — TYPES OF RESERVATIONS 1. Vacation Credit Reservations. Owners have the right to reserve time for occupancy in Club Units to the extent al-lowed by the use of an Owner’s Vacation Credits, subject to these Guidelines and the availability of Units. 2. Bonus Time Reservations. Owners of Premier Vacation Credits have the right to reserve time for occupancy in the Club Units, subject to these Guidelines and the availability of Units by prepayment of the Bonus Time use fee.

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SECTION C — RESERVATIONS 1. Reservation Booking Order. Requests for reservations will be honored on a first-come, first-served basis by calling 1.800.457.0103 during regular Club business hours, which are currently Monday through Friday, 6:00 a.m. to 9:00 p.m., Saturday and Sunday, 6:00 a.m. to 5:00 p.m. Reservations may also be made online daily between the hours of 6:00 a.m. and 11:30 p.m. at WorldMarktheClub.com. All hours stated are PST/PDT. 2. Reservation Booking Method. It is recommended that all reservations be booked online or by telephone. Reservation requests by letter, fax, or e-mail will be accepted, but the Club will not be responsible for lost documents or timeliness of bookings. 3. Qualification for Making a Reservation. Reservations may be made only by an Owner of Record, and only by using one’s own Vacation Credit account. The Club will not be responsible for conflicting reservations and cancellations of co-owners of Vacation Credits. If such conflict occurs, the Club reserves the right to suspend any usage of the Owner ac-count until the Owners have resolved their conflict in writing to the Club, signed by both Owners. 4. Qualification for Using a Club Unit. Only the Owners and Guests of Owners can use a Club Unit. No one under the age of 18 will be allowed to use a Club Unit without parental supervision. 5. Time Frame for Making a Reservation. Vacation Credit reservations may be made up to 13 months before the first day of the reserved period, and may extend beyond 13 months if the stay is continuous and uninterrupted. Bonus Time reservations may be made up to 14 days before the first day of the reservation period. When a Bonus Time reservation is for a Guest to occupy the Unit without the presence of the Owner for any days of the reserved period, then the reserva-tion must not be made until five (5) days before the first day of the reserved period. 6. Unit Assignment. Units are assigned based on the time of reservation, not on the time of check-in. Assignments are determined by the computer system so that stay opportunities for all Owners are maximized. At some Resorts, Units with special features, such as views, may be ranked in the computer so that earlier reservations have priority of assign-ment. Any priority of assignment that might be given for special features is based on the time of the reservation, not on the time of check-in. Special requests can be accepted with medical documentation. 7. Last 48 Hour Exemptions. To provide Owners with maximum opportunity for usage and to minimize vacancies, any Club Units that have not been reserved at least 48 hours (two days) before use shall be open for reservations, which will be exempt from the following Guidelines: Section C, No. 8: Length of Stay Requirements Section C, No. 10: Number of Vacation Credit Reservations Section C, No. 11: Number of Bonus Time Reservations 8. Length of Stay Requirements.

(1) There is a minimum seven-consecutive night stay, which may be split between two or more Resorts, defined as a Grouped Reservation, required during Red Season for any reservation booked more than 90 days before use. Unless otherwise required, there is no minimum number of nights in each reservation segment.(2) A seven-night minimum stay that has been split between resorts will result in additional housekeeping fees at subsequent resorts.(3) Cancellation of a single segment of a Grouped Reservation will result in the cancellation of the entire reservation. (4) There is a two-night minimum stay required on Weekend Only reservations when both Friday and Saturday night are available.(5) There is a four-night maximum stay for each Bonus Time reservation, though a Bonus Time reservation may be combined with a Vacation Credit reservation, providing all Guidelines for making a Bonus Time reservation are met.

Exception to the Red Season Length of Stay Requirement. In the event that seven-consecutive nights are not available in the unit size requested, a reservation may be made for all the remaining nights in the respective unit size more than 90 days in advance of the use date, provided that all the available nights are booked. In the event that a single reservation segment includes dates in red season and white or blue season, a reservation may be confirmed for less than seven nights if equal or more nights are in white or blue season.9. Borrowing Vacation Credits. An Owner may, in their current anniversary year, use Vacation Credits from their follow-ing anniversary year.

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10. Number of Vacation Credit Reservations. An Owner may have and use as many Vacation Credit reservations as may be possible with the number of Vacation Credits the Owner has available; provided that an Owner may have only one Weekend Only reservation at a time for each block of 5,000 Vacation Credits Owned. 11. Number of Bonus Time Reservations. An Owner may use as many Bonus Time reservations as possible within the following limitations. An Owner may have only one Bonus Time reservation until the reservation has been completed. If the Bonus Time vacation plan is to stay at more than one Club Resort, then the Owner may make the number of reserva-tions needed, provided the combination of these reservations is for consecutive nights, and that the Bonus Time does not exceed four (4) nights. An Owner with 6,000 through 19,000 Vacation Credits may use only one Weekend Only Bonus Time reservation each calendar quarter. Owners with 20,000 through 29,000 Vacation Credits shall be entitled to two (2) Weekend Only reservations. One Weekend Only Bonus Time reservation shall be added for each additional block of 10,000 Vacation Credits owned by an Owner. 12. Guest Use. Any non-owner use, whether by rental or gift, is considered Guest usage by the definition given above in Section A.2. The Owner making the reservation is responsible for Guest behavior, charges resulting from Guest usage and Guest compliance with all applicable Club Guidelines and Restrictions. The Owner does not have to be present during Guest usage of Vacation Credits. However, the Owner does have to be present during the Guest usage of Bonus Time, unless the reservation is made no earlier than five (5) days before the first day of the reserved period. An Owner may charge a Guest for use of Vacation Credits in whatever amount the Owner chooses, but may charge Guests for Bo-nus Time usage in only the actual cost of Bonus Time. Owners shall not charge any fee in cases where rental is prohibited by local law or restriction, or in cases that the Club Board determines are not in the best interest of the Club. 13. Day Use Prohibited. Only those persons who are occupying Units may use Resort facilities, except that occupants may have daytime Guests within the occupancy limit allowed for the occupant’s Unit. 14. Bonus Time Fee. Use of Bonus Time shall be subject to the prepayment of a Bonus Time fee instead of any Vacation Credit or housekeeping charge. The amount of the fee shall be determined by the Club Board, and is currently ($.05) cents per Vacation Credit that would be required under a Vacation Credit reservation, with a minimum of $30.00 USD for each night reserved. 15. Annual Housekeeping Fee. As provided in the Owner’s Vacation Owner Agreement, the Owner’s Vacation Credit use will be allowed one free housekeeping service each anniversary year for each block of 10,000 Vacation Credits owned. The free housekeeping service will occur at the end of the first continuous Vacation Credit stay at one resort. 16. Additional Housekeeping Fees. Further Vacation Credit use in the same anniversary year or any use of Assigned Vacation Credits, shall be subject to a housekeeping fee per stay as may be determined by the Club Board. Housekeeping service occurs at the end of each continuous Vacation Credit stay at one resort. 17. Optional Housekeeping Service and Fees. During any stay, an Owner may obtain optional housekeeping services, at the noted fees, by contacting the front desk at the resort. Housekeeping Fees Effective January 1, 2010: Studio Hotel*..................... $44.00 2 Bedroom Chalet ............................................ $80.00 1 Bedroom Hotel* ............. $58.00 3 Bedroom Chalet ............................................ $89.00 2 Bedroom Hotel* ............. $67.00 2 Bedroom Penthouse ...................................... $95.00 Studio ................................ $51.00 3 Bedroom Penthouse ....................................$110.00 1 Bedroom ......................... $67.00 4 Bedroom Penthouse .................................... $125.00 2 Bedroom ......................... $74.00 3 Bedroom Presidential .................................. $110.00 3 Bedroom ......................... $80.00 4 Bedroom Presidential .................................. $125.00

*NOTE: “Hotel” term indicates limited kitchen facilities. (All fees and taxes in U.S. dollars and shall be prepaid at the time of reservation.)

18. Civil Taxes. Owners are responsible for any civil taxes related to their usage of Club Units, such as sales tax or tran-sient occupancy tax. Taxes shall be prepaid at the time of the reservation. 19. Confirmation. All reservations must be confirmed by the Club in writing or by fax, and a reservation number as-signed before it is valid. This reservation confirmation must be presented at the time of check-in at the Resort. The con-firmation will state the number of Vacation Credits charged for the reservation, and the Owner’s Vacation Credit balance

24

for the remaining annual period. If a reservation confirmation is not promptly received, the Owner should call the Vaca-tion Planning Center. The Owner is responsible to verify correctnessof the reservation upon receipt of the confirmation and immediately notify the Club Vacation Planning Center of any errors. The Club does not guarantee any reservation other than that confirmed on the printed confirmation. 20. Cancellation. It is recommended that all cancellations be made online between 6:00 a.m. and 11:30 p.m. daily or by telephone by calling 1.800.457.0103 during regular business hours. The Club will not be responsible for lost documents or timeliness of bookings when done by letter, fax, or e-mail. Owners may cancel reservations by giving written, tele-phone or fax notice within the following periods: For Reservations Made: No Later Than: For Reservations Made: No Later Than:91 days to 13 months in advance 30 days before use 48 hours to 14 days in advance 48 hours before use15 days to 90 days in advance 10 days before use 0 hours to 48 hours in advance No cancellation

If cancelled in less than the required number of days, the Owner will be charged the applicable number of Vacation Credits and/or Bonus Time fees for that use to the extent that other Owners cannot use the same period. After check-in, there is no refund of Credits or Bonus Time fees in the event of an early check-out regardless if another Owner occupies the remaining reserved period. Cancellations must be received by calling 1.800.457.0103 during business hours Monday through Friday, 6 a.m. to 9 p.m., Saturdays and Sundays, 6 a.m. to 5 p.m., or or online at WorldMarktheClub.com between 6 a.m. and 9 p.m. These hours are subject to change, and notice is provided via the Owner newsletter publication. There will be a 48-hour waiting period between a cancellation and a new reservation whenever the following occurs:

(1) The Owner is cancelling a one-week reservation in Red Season and then requests to rebook the same reservation for less than a week within 90 days or less of occupancy;

(2) The Owner is cancelling a Vacation Credit reservation and then requests to rebook that reservation as a Bonus Time reservation; (3) The Owner is cancelling a regular Bonus Time reservation and then requests to rebook that reservation as a Guest-

only reservation within five (5) days of use; or (4) The Owner is requesting a revision to an existing reservation and the revised arrival date was not within the Guide-

lines on the original date of booking. 21. Delinquency. No reservation request will be confirmed if you are delinquent in the payment of any amount owed to the Club under the Program or owed on your Ownership Agreement for purchase of Club Vacation Credits. 22. Unused Vacation Credits Carry Over. Vacation Credits that are unused at the end of an Anniversary Year will automatically carry over for use in the following year, and will expire at the end of that Year. Usage will be charged first against any carryover Vacation Credits, and then against the current year’s Vacation Credits.

SECTION D — USING CLUB PROPERTIES 1. Registration. Generally check-in shall be 4:00 p.m. or later and shall require a confirmation and ID, and check-out shall be 12:00 noon or earlier. Check-in/check-out times may vary from Resort to Resort. Confirmation packets give notification of these times for the particular Resort where the Owner has made a reservation. 2. Occupancy Limits. The number of persons, including children of any age, which may occupy a Unit is as follows: Studio ..............................................2 Persons Three Bedroom Penthouse ............................. 6 Persons One Bedroom ..................................4 Persons Four Bedroom Penthouse .............................. 8 Persons Two Bedroom ..................................6 Persons Two Bedroom Presidential .............................. 4 Persons Three Bedroom ................................8 Persons Three Bedroom Presidential ........................... 6 Persons Two Bedroom Penthouse .................6 Persons Four Bedroom Presidential ............................. 8 PersonsCertain other types of Units will vary in occupancy limits from Resort to Resort. Vacation counselors will advise of these occupancy limits at the time of making the reservation. Club occupancy limits will be enforced. Owners checking into a Resort with more persons in their party than the reserved Unit occupancy limit will be given the opportunity to reserve a larger or additional Unit, if available, to reduce the number of persons in their party, or if necessary, to vacate.

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3. Care of Units. The Owner is responsible for any damage or loss of furnishings that might occur during occupancy by an Owner or an Owner’s Guest. 4. Inventory. In each Unit there is an inventory list of major items. The occupant should report any missing items, or damage noticed in the assigned Unit to the Manager as soon as possible after check-in. During the four-hour mainte-nance period after each occupancy, an inspection of the Unit, its furnishings and equipment will be conducted. 5. Charges. Charges for any missing items, damage during occupancy, excessive cleaning requirement or charges for any unpaid services will be billed to the Owner. Nonpayment of such charges will be cause for suspension of reservation and occupancy privileges until paid in full. 6. Modifications. No structural changes, reorganization or removal of furniture, wall hangings, floor coverings, or re-decorating of any type within the Units or other areas of the Property are permitted. 7. Specific Resort Rules. The Club may establish and post specific rules related to the orderly management of each Resort. 8. Conduct. Owners and Guests shall respect all other Owners and Guests as well as Club Property by reasonable behav-ior in respect to noise, usage of Resort facilities, and other matters relating to an orderly use of the Resort. 9. Smoking. WorldMark units are smoke free. Smoking is prohibited in the units, but allowed in the common areas and on the unit decks or patios.10. Animals. No animals or pets may be brought onto any of the Resort properties, including in any type of vehicle, except for service animals assisting the handicapped, such as seeing eye dogs. 11. Barbecuing. Barbecuing may be done only in designated areas. 12. Clothes Drying. Towels, bathing suits and other items may not be left on patios or railings so as to be visible from other dwelling units or Common Areas. 13. Children. Parents are responsible for the conduct of their children. Children are expected to play and behave in a manner that does not create any undue disturbance to the vacation enjoyment of other Owners or cause damage to property. Children twelve years of age or younger cannot be left alone without the direct supervision of someone who is at least thirteen years of age or older. 14. Personal Property. Neither Club Management nor the Club are responsible for any belongings left by Owners or Guests. Owners or Guests are responsible for removing all non-Club personal property from the Unit prior to check-out. Except in areas that may be designated for such purpose by the Manager (for example, storage lockers), neither Owners nor Guests may keep personal property on the Resort other than in the Unit during occupancy. 15. Signs. No sign, advertisement, notice or other lettering shall be exhibited, displayed, inscribed, painted or affixed to or on any part of the Property without written permission from the Club. 16. Failure to Vacate. If the Owners or Guest(s) fails to vacate a Unit by check-out time of the last day of the reserved period of occupancy, the Owner will be subject to the repayment of all costs incurred by the Club and other Owners, and other consequences.

SECTION E — ADMINISTRATION 1. Single Residence Ownership. Club ownership is designed for use by Owners who live in the same residence, and Owners who sign the same Vacation Owner Agreement must meet that requirement. This does not prohibit Guest usage by persons living in other residences. 2. Maintenance Period. The Club may reserve seven (7) nights and days, not necessarily consecutive, during each cal-endar year as a maintenance period for each Unit during which period the Club shall maintain, refurbish and repair the Unit as necessary. The Club shall determine from time to time which days and nights will constitute the maintenance period for each Unit. No reservations for a Unit shall be accepted during this maintenance period. 3. Entry. The Manager has a pass key to all rooms. In case of emergency, the Manager or the Manager’s staff person may enter a Unit and shall notify occupant, as soon as reasonably possible, of the reason for such entry. 4. Renting by the Club. If it is in the best interest of the Club and in compliance with local laws and restrictions, the Club may rent Units to non-owners provided owner demand for a resort/unit is reasonably predictable and Owner reser-vations assured. All proceeds from such rentals shall accrue to the Club.

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5. Amendments. The Club Board may amend these guidelines from time to time in accordance with the Club’s Declara-tion and Bylaws. This can include the amendment of any fees or hours of operation listed in these Club Guidelines. 6. Violations. Failure to abide by these guidelines or the terms and conditions of the Program could result in temporary or permanent suspension of Owner rights and privileges. 7. Enforcement. The Resort Manager shall have full authority to implement these Club Guidelines and any local Resort rules. Vacation counselors shall have full authority to apply these Club Guidelines in the booking of reservations.

Revised 01/01/2010

27

Contacts

Your WorldMark by Wyndham service centers are just a quick phone call away.Here’s a quick-reference guide on who to call for whatever service you’re looking for.

I’d like to: Who to contact:

Check resort availability, book/cancel reservations or change an existing reservation

Verify statements, get billing information, receive a loan balance/ payoff quote or make a payment on a WorldMark by Wyndham contract or Maintenance Fees

Make a payment on a past due WorldMark Dues account. Occasionally owners can experience long wait times. Payments can be mailed to the address listed on the right.

Book or inquire about a vacation through RCI

Book or inquire about a vacation through Interval International

Inquire about estate related questions, contract combines, splits or Transfers add another owner to my contract

Receive 1,000 annual credits for buying and/or selling my home

Join or get service on WorldMark TravelSecure

Receive Residence Club Information

Reserve airline tickets, rental cars or hotel accommodations; book events being offered for cash or credits

Book an Owner Education Workshop

Refer a friend to WorldMark by Wyndham

Inquire about purchasing additional annual vacation credits or check on an upgrade in process. Please call the office closest to you and leave a message; a representative will contact you.

If none of the above apply, receive help with online registration, offer feedback on a resort stay, receive Club guideline clarification or informationabout TravelShare benefits

WorldMark by Wyndham Reservations: 1-800-457-0103 or 1-800-859-7898 en Español

Financial Services: 1-800-779-0760Payments can be mailed to:Wyndham Resort DevelopmentP.O. Box 93843Las Vegas, NV 89193-3843Please note that this address differs from the one listed below for WorldMark Dues.

WorldMark Dues Collections: 1-800-779-0760Payments can be mailed to:WorldMark by WyndhamP.O. Box 99976Las Vegas, NV 89193-7976Please include your Owner number on the memo line of your check; this is different from your contract number.

RCI: 1-800-585-4833 orFor RCI Members with TravelShare: 1-888-724-0667

II: 1-877-678-4400; Ext. 7577 en Español

Transfers Department: 1-800-537-6497

WorldMark by Wyndham Real Estate Referral Program:1-877-869-9672

WorldMark TravelSecure: 1-800-956-6922

Residence Club: 1-800-565-0439 (select Option 4)

WorldMark by Wyndham Travel: 1-800-953-5511

Owner Education: 1-800-457-0103 or register online atworldmarktheclub.com/education/

Friends First by WorldMark: 1-877-773-7436

Salt Lake City: 1-800-630-3104 Seattle: 1-866-434-9614 Las Vegas: 1-866-912-2655

Owner Care: 1-888-648-7363 (Option 4)

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Notes

Refer a Friend...In no time at all, your friends could be thanking you for sending them on the journey of a lifetime.

If only they knew how easy your part was! To introduce your friends to WorldMark® by Wyndham, just choose one of two convenient ways to send your referrals:

Friend attends presentation

with you

Friend joins WorldMark

Total

Credits 1,000 4,000 5,000

Cash $50 $250 $300

Friend attends presentationwithout you

Friend joins WorldMark

Total

Credits 500 2,500 3,000

Cash $25 $150 $175

Earn Friends First Bonus Credits or Cash... Our thanks to fill your banks!

Call us at: 1-877-77-FRIEND

Visit us at: www.worldmarktheclub.com/friendsfirst

So Simple... So rewarding

If eligible to receive Friends First Rewards, they will first be issued in the form of Friends First Bonus Credits four to six weeks after the referral attends a sales presentation. Friends First Bonus Credits are one-time use credits, expire 12 months from the date of issue, may be combined with an existing WorldMark credit balance, not transferable and non-refundable. Owners have the option to change their first Friends First Bonus Credits Reward to cash, and to receive future Rewards in cash, by returning the cash voucher enclosed with the first Friends First Reward statement. Please allow four weeks to receive the check. Once the check has been deposited, it cannot be exchanged for credits. Owners may change their preference for future Rewards by calling 1-877-77-FRIEND or emailing [email protected]. Some states prohibit or limit the amount of Rewards we can offer for referrals. Reward options, redemption levels, and state restrictions are subject to change without notice. Friends First Program Rules apply. Please visit www.worldmarktheclub.com/friendsfirst or call 1-877-77-FRIEND for complete details.

51852 WBW OR FF Rewards.indd 1 9/15/09 11:15 AM

WorldMark by Wyndham9805 Willows Road NERedmond, WA 98052425-498-2500WorldMarktheClub.com

52066 / OE-20001

WorldMark Reservations and Out of Network Offers Toll-Free: 1-800-457-0103 Seattle Area: 425-498-1950 Spanish line: 1-800-859-7898

Owner CareToll-Free: 1-888-648-7363 Seattle Area: 425-498-1950

WorldMark by Wyndham TravelToll-Free: 1-800-953-5511 Seattle Area: 425-498-1950

WorldMark by Wyndham Corporate OfficeToll-Free: 1-800-722-3487 Seattle Area: 425-498-2500

Loan ServicingToll-Free: 1-800-691-7289

Friends FirstToll-Free: 1-877-773-7436

owner education – your worldmark vacations€¦ · • housekeeping services have expiration...

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