Six Sigma Project

Overview on Quality Control Circles (QCC)1Agenda History and practices What is Quality Control CirclesObjectives of Quality Control CirclesHow do Quality Control Circles workStructure of Quality Control CirclesFormation of Quality Control CirclesRequirements of Quality Control CirclesReasons for failure of Quality Control CirclesStructure of Quality Control Circles Benefits of Quality Control Circles

2009 Wipro Ltd - Confidential##History and PracticesQuality Circles were first seen in the United States in the 1950sCircles were developed by Dr, Kaoru Ishikawa in Japan in the 1960sCircles were re-exported to the US in the early 1970s 1980s brought Total Quality Management and a reduction in the use of Quality CirclesQuality Circles can be a useful tool if used properly 2009 Wipro Ltd - Confidential##Quality Control Circle The Japanese description of the effectiveness of a quality circle is expressed asIt is better for one hundred people to take one step than for one person to take a hundred 2009 Wipro Ltd - Confidential##Definition of Quality Control Circle Quality Circle -is a small group of 6 to 12 employees doing similar work who voluntarily meet together on a regular basis to identify improvements in their respective work areas using proven techniques for analyzing and solving work related problems coming in the way of achieving and sustaining excellence leading to mutual upliftment of employees as well as the organisation

2009 Wipro Ltd - Confidential##What is Quality Control Circle Voluntary groups of employees who work on similar tasks or share an area of responsibilityThey agree to meet on a regular basis to discuss & solve problems related to work.They operate on the principle that employee participation in decision-making and problem-solving improves the quality of workThe reduction, by their efforts, of the countless number of problems which impede the effectiveness of their workEncourage circles to elect their own leaders towards the end of the training period 2009 Wipro Ltd - Confidential##What is Quality Control Circle Frequency and duration of meetings is set by the groupCircle should be autonomous in that it should select the problems that it wishes to solve QCCs useful for mutual-self-development and process control and improvement within their workshop.Utilising basic 7 QC Tools. Japanese experience indicated that 95% of the problems in the workshop can be solved through 7 QC Tools

2009 Wipro Ltd - Confidential##Objectives of Quality Control CircleEnsure harmony and Effective team workBring Job satisfactionImprove Problem solving capacityImprove Communication between Mangers and operators and operators to operators Leads to Self developmentImproves Safety awareness and housekeepingIncreases Productivity and qualityDevelop Team buildingImprove ParticipationImprove Self-discipline 2009 Wipro Ltd - Confidential##How Do Quality Circle WorkAll members of a Circle need to receive trainingMembers need to be empowered Members need to have the support of Senior ManagementCharacteristicsVolunteersSet Rules and PrioritiesDecisions made by ConsensusUse of organized approaches to Problem-Solving 2009 Wipro Ltd - Confidential##Structure of Quality Circles The QC circle is program is an integrated system consisting of the followingSteering committeeDivisional review committeeCoordinators and facilitatorsCircle leaderCircle members 2009 Wipro Ltd - Confidential##Formation of Quality Circles Start on the Shop FloorBase Circle on TrainingAllow the Circle to Form ItselfDo The Training ProperlySupport with Information RequiredProvide Skills and Experience 2009 Wipro Ltd - Confidential##Requirements of Quality Circle Management SupportTrainingRecognition System 2009 Wipro Ltd - Confidential##Reasons for failure of QCCInadequate Training Unsure of PurposeNot truly VoluntaryLack of Management Interest Quality Circles are not really empowered to make decisions. They have not had enough trainingThey have not been given sufficient autonomyThe Quality Circles have been started in isolation and not part of a wider programme of Company-wide Continuous Improvement 2009 Wipro Ltd - Confidential##Methodology of QCCStep-1: Problem IdentificationStep-2: Problem SelectionStep-3: Problem Definition Step-4: Problem AnalysisStep-5: Identification of possible causesStep-6: Finding out the Root causesStep-7: Data AnalysisStep-8: Development of solutionsStep-9: Foreseeing Probable ResistanceStep-10: Trial ImplementationStep-11: Regular ImplementationStep-12: Follow up and Review 2009 Wipro Ltd - Confidential##Benefits of QCCHumanize the work i.e. Quality of work life is stressed and improvedBrings out extra-ordinary qualities from ordinary peopleTo display the human capabilities fully and eventually draw out infinite possibilitiesPrepares the employer and employees to meet the challenges of the changing time and conditions

2009 Wipro Ltd - Confidential##