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Cisco Joint Enterprise-Level Agreement (JELA)

Cisco Confidential 2© 2013-2014 Cisco and/or its affiliates. All rights reserved.

Executive Summary

DoD-wide Joint Enterprise Level Agreement (JELA) awarded to Cisco Systems 18 Sep 2014Available to all MILDEPs and Defense agencies

100% Cisco SMARTnet coverage (break/fix support) + network engineering and consulting support, technical education, classified network support

Drives enterprise mission and IT outcomes across DoD and within MILDEPs and ODA’sReduces costs, increases efficiencies and enhances mission effectiveness

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Path to DoD Sustainment DoD-wide Contract Vehicle with Individual EnrollmentsBase period + Three 12-month option periodsPre-JELA:• Thousands of contracts across DoD• Inconsistent pricing, limited economies

of scale• Coverage gaps • Re-inspection and re-instatement fees• Security vulnerabilities• Limited asset visibility• Non-standard software updates –

licensing and compliance issues

JELA:• One contract, two pricing models, co-termed performance

period• Global 24x365 technical support for all existing Cisco-

branded hardware and software eligible for SMARTnet coverage plus new purchases during the period of performance

• Next Business Day and limited 4-Hour hardware replacement• Streamlined access to technical services• Visibility - Inventory Collection and Reporting System (ICRS)

to manage assets• Classified Network Services• Cisco Technical Education and Cisco Technical Knowledge

Library• Engineering and consulting support• Governance structure facilitates DoD, Joint and individual

efforts

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Current support vs. Enrollment in the Cisco JELA (Including Joint Staff and Combatant Commands where Air Force is Executive Agent)

*Few contracts have limited 4hr HW Replacement

Type of Cisco Support Status Quo(COA 1)

Air Force Enrollment in Cisco JELA (COA 2)

Number of Cisco Contracts 2100+ 1Percentage of Network on Contract 56% 100%Future Hardware Purchases 100% entitled NONE YES/All Entitled

Level of Network Support Next Business Day Next Business Day

4-hr Hardware Replacement NO* YES/LimitedHigh Touch Operations Management (HTOM) NO YESInventory Collection and Reporting System (ICRS) Portal NO YES

Classified Network Support (CNS) NO YESSubject Matter Expert (SME) Engineering NO YES

Consulting Service NO YESTechnical Education NO YES

Technical Knowledge Library (TKL) NO YES

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Accelerating the Adoption of Advanced TechnologiesThrough the Advanced Services available under the Cisco JELA, the USAF has the opportunity to Accelerate the Adoption of Advanced Technologies (AT) which in turn enable cost savings, contract efficiency and enhanced security

Network Audits At the onset, Cisco will be working with the Air Force PMO to plan and deliver Network

Audits throughout the Air Force Enterprise Advanced Technology Examples

Unified Communications/Collaboration - Voice, Video and Collaboration Security – SourcFire, ISE, etc. Data Center Consolidation and Disaster Recovery

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SummaryJELA Benefits:

• Cost savings and cost avoidance• Ease of doing business – service first vs serialized entitlement• Increases coverage from 56% to 100%• Reduces complexity and cost of contract management (1 vs ~2100)• Ensures software (IAVA) compliance• Increased visibility and cyber security posture• Enhanced operational and cost predictability• Access to additional services • Engineering and Consulting support• Training (Technical Knowledge Library and Cisco Technical Education)• Classified Network Support• 4-hour replacement• Inventory Collection and Reporting System• High-Touch Operations Management

Thank you.