7/29/2019 Outsurance _ Complaint _ Bending Over Backwards___ - 23

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Outsurance Complaint

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SUPPLIER Outsurance INDUSTRY Insurance

BRANCH / AREA Plumstead COUNTRY South Africa

TIME / DATE 16:50 Wed 24 Jul PERSON RESPONSIBLE General

CUSTOMER schoemie View all reports by user

PROBLEM

INCIDENT Wed 24 Jul

HEADLINE Bending over backwards???

Where do I start? No wonder there is many complaints.

1) Outsurance first wants your excess before the job start. After I phoned them they changes and said I can pay after the job is

done. When I got to the carpet people to look at the sample they first want the excess. Why must I pay before the job is done?

My contract does not specifically quote it.

2) I went home and I see the the worst painting job on the ceiling. It is in patches and there is white patches on the wall. The otherproblem is they cut the ceiling board skew i.e. it does not rest on the Cornish and that was filled with a filler. I queried it but they

state it should not give a problem, well I queried it with experts according to ceiling experts the filler is going to come loose.

When they come originally they told me the are going to put in new Cornish and they quoted on that as the old one was water

damaged. They reused the old one which they broke in the corner when they took it off..

I am now considering moving my insurance as this is not a way to treat a customer.

SUPPLIER'S RESPONSE Outsurance Time and Date 08:13:56 | Fri 26 Jul 13

Hello schoemie,

You raise valid concerns and we appreciate you bringing these to our attention.

Our claims manager, Xinilia was also since in touch with you and confirmed an appointment was made for the work done to

be inspected.

Xinilia also explained the excess payment process to you in further detail.

She provided you with her contact detail and will provide you with further feedback as soon as possible.

We are very sorry about the huge frustration you have experienced up to now.

Regards

Dinky

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