outsourced it services: industry trends & barriers to success
TRANSCRIPT
OUTSOURCEDIT SERVICES
TRENDS & BARRIERSTO SUCCESS
THE TOTAL VALUE OFOUTSOURCED IT CONTRACTSWORLDWIDE 2000 - 2015HTTP://WWW.STATISTA.COM/TOPICS/1900/IT-OUTSOURCING/
$63.5BILLION
21,700Computer Programmer & Software
Engineer JobsTransitioned Overseas from US in 2015
http://www.statisticbrain.com/outsourcing-statistics-by-country/
US Metro Areas with HighestOutsourcing Rates
San JoseSan FranciscoBostonAtlantaNew YorkChicagoHoustonLos AngelesDetroit
18%
16.5%
14%
13%12.5%
12%
11%10.5%
10%http://www.statisticbrain.com/outsourcing-statistics-by-country/
Top Outsourcing Countries
IndiaIndonesiaChinaBulgariaPhilippines
http://www.statisticbrain.com/outsourcing-statistics-by-country/
OUTSOURCED ITSERVICES
Common Barriers to Excellence
Lack of VendorManagement Training
Too often, the transition from in-house tooutsourced occurs, and remaining business teamIT managers are not equipped with the unique skill
set needed to manage a third-party team tosuccess.
Poor RelationshipBuilding SkillsTo deliver excellent results, the two teams must
operate as one. Key team members mustpossess outstanding relationship building skills
to cultivate an engaged, collaborativeenvironment despite geographic barriers. With
IT training focused almost exclusively ontechnical skills, many IT professionals andmanagers need to build skills in this area.
Lack of Definition RegardingRoles & Expectations
What does project success like? Who isaccountable for achieving success? Noteam will achieve excellence withoutclearly defined goals and expectations.
Cultural CommunicationDifferences
It is no secret that diverse cultural groups havedifferent styles of communicating.
Understanding the differences between highand low context cultural communication
styles is key to ensuring mutual understandingand building a collaborative culture.
Contact us to learn more about ourunique approach to Vendor
Performance Management & Alignment.