outlink processing services - symitar fresh... · outlink processing services. presented by. brad...

© 2017 Jack Henry & Associates, Inc.®

OutLink Processing ServicesPresented by

Brad LaneSenior Director of Data Center Operations for Credit Unions

2© 2017 Jack Henry & Associates, Inc.®© 2017 Jack Henry & Associates, Inc.®2

Outlink Management Team

Scott Spain, General Manager Outlink

Brad Lane, Director of Operations Outlink

Jordan Urso, Senior Data Center Manager


In the outsourcing business since 1995

OutLink Overview


328 348 364 387 409 427 473 514 539 557 568 577 604 611 622 6170 2 8 31 37 48 51 57 66 88 106 127 163 168 199 221

0

500

1000

2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017

Banking Clients CU Clients

OUTLINK IS OUR OUTSOURCING

BUSINESS.

WE PROCESS FOROver 820 financial

institutions which represent $348B

in assets.71 banks and 4 credit

unions with over $1B in assets.

OUTLINK CONSISTS OFThree core processing centers

jhaCall Center™

Four check image keying and balancing centers

Three print centers

An enterprise content management center


Formalized policies and procedures across all operations.

JHA Internal Audit reviews every processing site annually.

FFIEC joint regulatory team reviews OutLink annually with complete examinations on eighteen month cycles.

SSAE16 Type 2 examinationsA “Big Four” external audit firm conducts annual review of all core applications and core processing sites.This report is provided as part of our service to JHA customers.

OutLink Best Practices


• OutLink is simply a different delivery method for our products.• OutLink customers:

– Can use the same features and products as in-house customers.– Receive full product support for federal regulatory changes, and for

industry-driven services and features.

About JHA OutLink Processing Services™


• Our OutLink customers:– Work with the same support personnel as our in-house customers. – Receive the same levels of superior service that define our company.– Are processed on the same software our in-house banks utilize.– Can use a third-party provider for services we do not offer.

About JHA OutLink Processing Services™


Lenexa EASE Client Support

Business consultant to help ensure you stay up to date with the system capabilities. Conducts monthly webinars

Programmers to assist with custom programming needs.

Business Analyst to help with the daily processing, setup and troubleshooting of processing issues. An extension of your IT

System Administrator responsible for setting up new AIX Users, New Devices, Performing Maintenance, Backup Reloads.


OutLink Support Experience

OutLink enhances your complete support experience• You contact JHA through a voice line or through the client portal.• JHA support departments provide software support.• OutLink Data Centers provide assistance with operational issues and scheduling.• CRM (customer relationship manager) facilitates “getting things done” within

JHA – they are your advocate for your financial institution.• Over 325 associates in OutLink “run your business” and we leverage our

entire company to support your ongoing needs and your future goals

“OUR BIGGEST DIFFERENTIATOR IS SERVICE …”


Lenexa EASE Data Center



Largest – Chartway FCU, $2.21B, 180K members

Process for two Corporate Credit Unions

$33 Billion in assets of credit union base

15 Signed contracts for clients not yet live

>

>

>

>


Redundant communications

and power capabilities

State-of-the-art processing

environment

Over 3.5 mm accounts

processed nightly

99.999% processing

success

Outstanding system

availability –stable and consistent

IBM Power8 Systems

Fully protected by generator

and UPS backups


7x24x365



Data Center handles periodic job posting such as OFAC, credit reporting, and unlimited financial, managerial, and other periodic reports

Outlink handles all upgrades, maintenance, backups, and reloads

ATM/Debit traffic routed directly to the Outlink Data Center

Proactive communication monitoring


JConnect Monthly Report


Server Performance Report


Server Performance Report (cont.)


Complete Outsourcing Solution

Jack Henry offers a client the ability to Outsource their entire infrastructure, not just the Core if a client chooses.


Applications

Data

Runtime

Middleware

O/S

Virtualization

Servers

Storage

Networking

Applications

Data

Runtime

Middleware

O/S

Virtualization

Servers

Storage

Networking

Applications

Data

Runtime

Middleware

O/S

Virtualization

Servers

Storage

Networking

YOU

MA

NA

GE YO

U M

AN

AG

E

MA

NA

GED

BY PR

OVID

ER

MA

NA

GED

BY PR

OVID

ERON PREMISES

(IN HOUSE)IaaS

(i.e HNS)SaaS

(i.e EASE)

HNS Overview


consumption computing model


Disaster Avoidance Concepts


It resides in a Mountain…


Disaster Avoidance Concepts

As a Company, we cannot prevent a natural disaster.However, we can greatly reduce the impact felt by our customers and our Associates if a disaster does occur.− We utilize technology to reduce the level of human involvement within our

data systems management.− Our technology and processes have evolved to become increasingly

disaster tolerant.


Disaster AvoidanceHIGH DISASTER TOLERANT TECHNOLOGY AND PROCESSES

Reducing the impact felt by you and your customers.

DISASTER AVOIDANCE TESTINGConsists of reversing the replication between the two sites.We then run in production for an extended period of time.The ultimate test of disaster recovery.

PRIMARY/STAND-BY MODELAttending educational conferences, CEO Forums.Two geographically disparate locations are synchronized “near real-time”.Hardware is the same in both locations.We utilize SAN replication and/or software replication.All applications and associated data required for production exist on active media within both environments. Tape backup largely eliminated as a required component for production data restoration.


Discussion

WE LOOK FORWARD TO EARNING YOUR BUSINESS AND

A HIGHLY SUCCESSFUL PARTNERSHIP

outlink processing services - symitar fresh... · outlink processing services. presented by. brad...

Documents