outcomes & ict kva nov 2012

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ICT for Outcomes Monitoring 27 th November 2012 Raising awareness of a range of ICT tools that can be deployed to improve the efficiency and effectiveness of outcomes monitoring.

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Page 1: Outcomes & ICT KVA Nov 2012

ICT for Outcomes Monitoring

27th November 2012

Raising awareness of a range of ICT tools that can be

deployed to improve the efficiency and effectiveness of

outcomes monitoring.

Page 2: Outcomes & ICT KVA Nov 2012

Session objectives

• Learn how ICT can help with collecting, storing, retrieving and presenting outcomes information

• Understand more about the processes involved in implementing a holistic system

• See demonstrations looking at ‘off the shelf' systems selected for relevance in terms of services, client group and cost

• Start identifying specific tools that will enable you to better capture information relating to your organisations outcomes

• Draft an action plan to support adoption of these tools over the next year 6 – 12 months

Page 3: Outcomes & ICT KVA Nov 2012

How are you currently using ICT to capture & evidence Outcomes?

What challenges do you face?

Do you already have ideas for how you can improve this process?

Your current practice

Page 4: Outcomes & ICT KVA Nov 2012

Why ICT can help?

Greater efficiency:

• Automating manual processes

• Reducing paperwork

• Reducing staff time

Greater effectiveness:

• Sharing / accessing information

• Analysing data in more sophisticated ways

• Presenting information with greater impact & to a wider variety of audiences

Page 5: Outcomes & ICT KVA Nov 2012

Collecting Outcomes information

• Online surveys

• Website feedback

• Outreach laptops

• Digital / video cameras

• Dictaphones / mobile phones

• Diaries / blogs

Page 6: Outcomes & ICT KVA Nov 2012

Source: London Housing

Foundation

Page 7: Outcomes & ICT KVA Nov 2012

Storing Outcomes information

• Spreadsheets

• Databases• Developed in-house

• Custom built

• Off the shelf

• Digital filing

Page 8: Outcomes & ICT KVA Nov 2012

Source: London Housing Foundation

Page 9: Outcomes & ICT KVA Nov 2012
Page 10: Outcomes & ICT KVA Nov 2012

Online repositories

• e.g. Huddle, Dropbox, Flickr, Evernote

• Can be shared with team or external partners

•Can be accessed from anywhere including mobile devices

Page 11: Outcomes & ICT KVA Nov 2012

Retrieving & analysing Outcomes info

• Spreadsheets – filtering, sorting, pivot tables

• Database - queries & reports

• Exporting as csv files & importing to Excel

Page 12: Outcomes & ICT KVA Nov 2012

Presenting Outcomes info

• Charts & graphs

• Dashboards

• Websites

• Annual reviews

• Videos / Digital Storytelling

• Email signatures

Page 13: Outcomes & ICT KVA Nov 2012

Feedback on a website (www.illuminateict.org.uk)

Page 14: Outcomes & ICT KVA Nov 2012

Video footage

Page 15: Outcomes & ICT KVA Nov 2012

Developing a system…

First steps

Get together as a team and identify and agree the what, how, when, why and

then capture this on paper

Remember to include bother outputs and outcomes

Page 16: Outcomes & ICT KVA Nov 2012

Next steps…

Carry out an audit of current systems – what are you using, what works well, what frustrates you etc

Document how you are structuring your information e.g. the ‘fields’ you are using

Draw up a brief – include some background and specify what you need – remember to future proof

Page 17: Outcomes & ICT KVA Nov 2012

Next steps…

Then consider…

• Is this something that can be realistically developed in house?

• If not, research whether a system already exists to meet your needs?

• If not, budget for the bespoke option

Page 18: Outcomes & ICT KVA Nov 2012

Resources required?

Upgraded ICT infrastructure?

A new system or developments to an existing system?

Data migration or start from scratch?

Staff roles and training?

Page 19: Outcomes & ICT KVA Nov 2012
Page 20: Outcomes & ICT KVA Nov 2012

Selecting a database for monitoring

http://www.ces-vol.org.uk/Resources/CharitiesEvaluationServices/Documents/itforoutcomespublication-827-835.pdf

Page 21: Outcomes & ICT KVA Nov 2012

http://www.ces-vol.org.uk/tools-and-resources/planning-for-monitoring-evaluation/it-for-monitoring-and-evalaution/ict-case-studies

Page 22: Outcomes & ICT KVA Nov 2012
Page 23: Outcomes & ICT KVA Nov 2012

Outcomes starVersions currently available: Homelessness Star Mental Health Recovery Star Teen Star Alcohol Star Work Star Older Person's Star Family Star Community Star

Versions currently in development: Music Therapy Star Life Star for learning disability Spectrum Star for autism & aspergers syndrome Sexual Health Star Well-being Star Empowerment Star for domestic violence services

Page 24: Outcomes & ICT KVA Nov 2012

Teen StarThis version has been developed for and with teenagers in a

substance misuse setting but should be applicable in other settings.

Outcome areas (6):• Drugs and alcohol• Well-being • Safety and security • Structure and education • Behaviour and citizenship • Family and other key adults

These link to the five high-level Every Child Matters (ECM) outcomes….

Page 25: Outcomes & ICT KVA Nov 2012

Evidencing outcomes at different levels

The Outcomes Star can provide outcomes data at four levels:

For individual service users: the Star gives a snapshot of where they were on each outcome area when they joined the project and at each review – the difference between starting point and review shows the progress made in that time.

For a project as a whole: the average starting points on entry to the service and the amount of progress made in a specified time period or over their life-time in the project can be calculated – this gives a picture of the project outcomes. The Outcomes Star™ online can provide this information at the touch of a button.

For a group of projects across an organisation: the same information as above can be calculated for each project allowing comparison between different services. In addition users of the Outcomes Star™ online can compare the progress made by different sub-groups of clients, for example women and men or older and younger service users.

For similar projects across a sector: the same analyses as described above can be carried out for a sector as a whole. This makes it possible to establish benchmarks identifying good practice and building an outcomes-focused evidence base. This is only possible using the Outcomes Star™ online.

Page 26: Outcomes & ICT KVA Nov 2012

www.staronline.org.uk

Page 27: Outcomes & ICT KVA Nov 2012

www.lamplightdb.co.uk

Page 28: Outcomes & ICT KVA Nov 2012

Lamplight demos

Customising fields

Adding outcomes and seeing change

See your impact overall

Page 29: Outcomes & ICT KVA Nov 2012

www.socialimpacttracker.org

Page 30: Outcomes & ICT KVA Nov 2012

Developing an action plan

Outcomes & indicators

Using ICT to capture / present this information

Resources required – infrastructure & skills

Allocating responsibility / setting a timeline

Page 31: Outcomes & ICT KVA Nov 2012

Best practice issues Are you registered with the information

commissioner? www.informationcommissioner.gov.uk

Do you have a data protection & privacy policy and explain why you collect data and what it will be used for?

Do you ask for permission to use photos / videos?

Is your client data secure i.e. password protected, backed up, safeguarded with anti virus software and a firewall?

Page 32: Outcomes & ICT KVA Nov 2012

For more help contact:

Superhighways0208 255 8040

[email protected]