outcome based information management november 2009 michael c. daconta chief technology officer...
TRANSCRIPT
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Outcome Based Information ManagementNovember 2009
Michael C. DacontaChief Technology Officer
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Agenda• In Your Shoes…• I see Data People…• Line of Sight• EDM Pitfalls, Outcomes and
Dependencies• Outcome-Based Information
Management– Detailed Examples
• Spiral Implementation• Conclusion
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In your shoes…
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• My goal is to walk a mile in your shoes …– Government AND Contractor;
Business AND IT; IT Governance AND Development
• Experience– DHS Metadata Program Manager
• Established DHS EDM Program– Established TSA EDM Program
• & TSA Data Quality Program– Re-establishing USACE EDM Program– Assisting EDM Programs at NOAA, FAA, U.S.
Army, UCore, Data.gov, others…• Why walk in your shoes? To understand your
problems and solve them…
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Do Business People see what Data People See?
• Data People see lot’s of data problems!– Overload!
– Poor Quality!
– Redundancy!
• What do Business People see???– Rules, Costs, Distractions
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“I see dead people”© Barry Mendel Productions
So, What do we DO?
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Achieve Line of Sight!• The Key to the FEA
– Objectives Functions IT
• The Key to the FEA DRM– Worked backwards from Information Sharing
PRM
TRM
SRM
DRMBRM
But HOW do we do that?
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EDM Pitfalls (So, what goes wrong?)
• Show stopper: data hoarding aka data ownership.
• Pitfall: Activity-based Programs– Motion is not results!
• Pitfall: The “E” Word is Not IT• Pitfall: Use data, information and
knowledge interchangeably.• Pitfall: takes TOO long to achieve
results… aka “Pick the Right Problem”
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Information Week:Only 24% of orgs use Enterprise Search.-Only 8% of those bridge silos.- That is 2% of total.
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EDM Outcomes
• Reduce Data Calls (Increase Productivity)
• Trusted Information (for Better Decisions)
• Eliminate Redundant Data Stores (Save Money)
– Eliminate Duplicate Data
• Single Version of the Truth (One answer)
• Business Manager Mashups (Self Service)
• Data.gov Dissemination (Transparency)
• eDiscovery/Content Management (Record)
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EDM Dependencies
• DOJ official: “Analytics requires Data Integrity”
• Information As Product: Information requires Metadata
• Master Data and Integration requires Governance
• Governance requires Architecture
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You must know the dependencies to avoid pitfalls!
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Outcome-Based Information Management
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Spiral Implementation
Modeling/Metadata Tools
Governance
Integration/MDM
AnalyticsComm./Strategy
Awareness/Availability
Data Quality
Single Version of the Truth
Decision Spt/Perf.
Physical Data Sources
OutcomesResources Activities“Backwards Planning”
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Communication/Education Strategy
• Must have a robust strategy that answers: What’s in it for me?
• As the DHS Metadata Program Manager:– Component Education Briefings
– DMWG Meetings
– CIO Council Briefings
• Communication Strategy with FEA DRM– Private and Public, Dozens of News
articles/interviews/private discussions
• Newsletter and Communication Strategy
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Detailed Example 1: Information Sharing
• First Business Question: Do we know what we know?
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FEA DRM
MRR/MonitorSOA
NIEMDMWG
EarlyAdopters
Education
Information Sharing
9-11 commission
Ft. Hood Shootings?
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Detailed Example 2: Data Quality
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First Business Question: When are we done?
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Detailed Example 2: Data Quality
• Techniques – DQ tools and processes.• Targets – What we apply our techniques to.• Totals – We measure and drive them to zero!
Profiling
Cleansing
Stewardship
Root-Cause Analysis
Auditing
TargetsTechniques Totals
Legacy Reference
Current
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Detailed Example 3: Master Data Management
• First Business Question: Can I get a single answer to a simple question?
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Single versionOf the truth
Transactionalsystems
Governance
Data Architecture
John Doe
J. A Doe
John Doer
Johnny Doe
John A. Doe
Catalog
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Detailed Example 4: Transparency• First Business Question: Can we open government
and engage more citizens?
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HarvestingData.gov Catalog
FeedAPI
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OBIM Spiral Implementation
• Pick the right problem…– Pick a key outcome
– Pick something with clearly tangible results.
• Thread through the information management stack
• Think big but start small.
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© Pramati.com
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Conclusion
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• I enjoyed “walking in your shoes” today…
• This is an exciting time for Information Management!
• Outcome-based information management is the key to accelerating your ROI!!
• Questions?Photo by “busymommy” on flickr with a CC license