Welcome

OUT OF THE BOX WORLDWIDE TRADE TOOLSThis PDF Toolkit puts a wealth of information about DHL shipping solutions and services at your fingertips. Alternatively, you have the support of DHL Customer Service Live Chat to answer your questions.

We are here to make shipping easy for all your international deliveries, with a network that covers 220 countries and territories, and 325,000 employees focused on delivering our customers’ documents, parcels and freight everyday.

We combine worldwide coverage with an in-depth understanding of local markets to provide you with a range of import and export solutions from one company. This gives you one point of contact and control.

Shipping Tools

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MAKE YOUR SHIPPING PROCESS FASTER, EASIER

Access all our feature rich online tools in one location

WEBSHIPPING / INTRASHIP(Web-based shipping solution)

Easily manage your Express shipping needs online. You can print labels, schedule pickups, manage contact details, track your shipments – using your favourite web browser.

IMPORTEXPRESSONLINE(Web-based shipping solution)

Quickly and securely manage your Import Express shipments and account details. Effectively manage your international supply chain online and from anywhere.

PROVIEW(Web-based tracking service)

Proview offers real-time shipment monitoring and automatic notifications via email or text for all of your express shipments.

Advanced Shipping SolutionsDesktop based

EMAILSHIP(Email-based shipping solution)

A first in the express industry: DHL’s suite of reusable forms have been specially designed to make shipping quick, easy and convenient by using only your email.

Our shipping solutions are designed to help your business save time and money. We’ll help you select a solution that best meets your requirements, from web-based to fully integrated solutions, including:

Shipment Preparation

Our aim is to make shipping easy, including the receipt of our invoices delivered the way you would like them. You can reduce your carbon footprint by using MyBill.

PAYMENT TERMS & INVOICE DELIVERY OPTIONS

Payment TermsDHL offers 30 days credit terms for freight charges from date of invoicing.

Payment Modes DHL provides many modes of payments as follows:n Electronic Fund Transfers: For interbank transfers, please call DHL finance query team to

advise bank account and transfer instructions. Kindly send the Remittance Advice to sscreceiptinggiro@dhl.com upon funds transfer for timely and accurate payment allocation.

n Direct Debit (GIRO): Please call DHL finance query team for a copy of the GIRO Application form. (For DHL Account holders only)

n Payments via AXS: DHL invoices can be paid through AXS Stations, AXS E-station and AXS Mobile app.

n Cheque Payments: All cheque payments must be crossed and made payable to “DHL Express (Singapore) Pte Ltd”. Email Remittance Advice to sscreceiptinggiro@dhl.com. If Remittance Advice is not provided, please ensure that invoice numbers are written behind the cheque.

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MyBillOur free-of-charge electronic billing service enables youto have an accurate, fast and efficient accounts payableservice. Electronic billing allows you to view newinvoices, search through archived invoices and importinvoice data directly into your accounting systems. Click here to learn more on how to read a DHL invoice

Finance Query HotlineFor billing enquiries you may contact our finance query hotline at +65 6880 6405 Information on Fuel SurchargeFor more information on fuel surcharge, please click here

DHL Express Products

* DHL Express Terms and Conditions apply.

CHOOSE FROM A RANGE OF PRODUCTS ON YOUR TIME, YOUR NEEDS

Time DefiniteDHL Express 9 or 10:30 or 12 – with money back guarantee*Get a money back guarantee 9:00 AM or 12:00 PM delivery on the next possible business day with proactive delivery notification to the major business centres in Asia, Australia, Europe and the Middle East for document and parcel shipments. 10:30 AM services are available for United States of America too. Click here to learn more

DHL Express WorldwideNot quite as urgent? Our pre 18:00 PM delivery service is available when you’re sending document or parcel shipments anywhere around the world. Click here to learn more

DHL Import Express Worldwide If you regularly import spare parts, samples, finished goods or other items, this is the solution for you. Our Import Express service including AirCross involves the collection of your inbound document or parcel shipments from virtually anywhere in the world. Refer to IMPEX Starter Kit

Same Day ServicesDHL Jetline For more information, please speak to your local Sales Representative or Customer Service on 1800 285 8888. When it’s absolutely critical to get a shipment delivered in the shortest possible time we offer an immediate dedicated pickup, first possible flight uplift and pre-clearance through customs for a priority delivery.

DHL SecurelineAlso known as on board courier, Secureline is a fully flexible, door-to-door international delivery by air of shipment within the same day, targeting emergency high security needs by way of onboard courier or chartered aircraft.

For more information, please speak to your local Sales Representative or DHL Customer Service Live Chat.

Industry Services DHL Medical ExpressDHL MEDICAL EXPRESS manages the transportation of time and temperature sensitive shipments for the Life Science industry.DHL MEDICAL EXPRESS is the outbound transportation of time sensitive medicines and clinical supplies, as well as the associated inbound transportation of time sensitive specimens, during the clinical trials phase of a new medicine. Click here to learn more

DHL Collect & ReturnDHL COLLECT & RETURN provides an integrated solution for managing the forward and reverse flows that are common to after-sales programs within the High Tech industry. DHL collects high value goods that require repair, deliver these to a nominated repair vendor and when ready, DHL returns the goods to the end user. Click here to learn more

Break Bulk ExpressForget about additional warehousing costs with Break Bulk Express. It consolidates your separate shipments at the destination country, providing a single customs clearance point. Click here to learn more

Other ProductsDHL Jumbo BoxFor straightforward express door-to-door delivery of your goods to the world, use our Jumbo range – with great packaging at an economical price. Fill the Jumbo Box with almost anything* up to 25kg, and the Jumbo Junior up to 10kg.

DHL Express EasyDelivery by the end of the next possible business day for shipments paid for at a DHL SERVICE POINT. This is offered to cash and walk-in customers for documents and shipments that are billed in Singapore.

Click here for our DHL Service Points location

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Optional Services

MORE THAN OUT OF THE BOX SOLUTIONS

Need more than a standard service? We have a range of solutions to help you with the business of shipping.

Shipment Insurance We recommend our comprehensive Shipper’s Insurance for your valuable or personal shipments, in the unlikely event of physical damage or loss. An insurance premium based on the value of the contents can provide even greater peace of mind.

Shipment Preparation We offer a convenient and on-demand service for shipment volumes that require short-term extra resources for seasonal or irregular high-volume shipments. We can manage the process of waybill preparation, content selection, labeling and paperwork, and send the parcels to the addresses provided.

Dangerous Goods For sending express shipments, we are certified in certain classes of Dangerous Goods in accordance with IATA and ADR regulations.

GoGreen GoGreen service provides environmental shipping options to reduce CO2 footprint by means of offsetting carbon neutralization, effective measurement and forecasting of CO2 emission.

Delivery Notification When you need documented proof that your shipment has been delivered, DHL Express can provide a copy of the receiver’s signature or delivery confirmation via fax or email.

Remote Area Service If you need to send a parcel or document to a remote location DHL can help with delivery.

Duties & Taxes Paid DHL Express can arrange for the shipper or a third party to be billed for any Excise or Customs Duties and Taxes, rather than the usual process of billing the recipient of the shipment.

Shipment RedirectDHL offers flexibility to our customers with an IMP account with us. If you have an import shipment that needs to be re-directed to another address in Singapore before the first attempted delivery, you can contact our DHL Customer Service Live Chat to make arrangements.

Neutral Delivery To protect a competitive or purchasing advantage, you can keep the declared value of your shipment confidential to the consignee with Neutral Delivery Service (NDS).

For more information on any of our value added services please speak to your local Sales Representative or DHL Customer Service Live Chat Click here to learn more

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VALUE-ADDED PACKAGING TO PROTECT YOUR SHIPMENT

Choose from a range of packaging to help protect your shipment during transit. Simply click here or contact your local DHL Express office for details on options and availability of a packaging solution to suit your needs.*

DHL PACKAGING AND SPECIFICATIONS

Description Dimension Maximum Weight of Contents

DISKETTE BOX 235x210x35mm -

DISKETTE BOX 480x330x320mm 20kg

SMALL BOX 320x235x310mm 15kg

SMALL BRIEFCASE BOX 328x245x80mm -

BRIEFCASE BOX 460x340x90mm 10kg

DRAWING TUBE 76.5mmx991mmx1.6mm -

EXPRESS EASY BOX 1* 350x275x10mm 0.5kg

EXPRESS EASY BOX 2* 337x182x100mm 1kg

EXPRESS EASY BOX 3* 337x322x100mm 2kg

EXPRESS EASY BOX 4* 337x322x180mm 5kg

EXPRESS EASY BOX 5 337x322x345mm 10kg

EXPRESS EASY BOX 6* 416X359X369mm 15kg

EXPRESS EASY BOX 7* 481x404x389mm 20kg

EXPRESS EASY BOX 8 541x444x409mm 30kg

JUMBO BOX 5 337x322x345mm 10kg

JUMBO BOX 8 541x444x409mm 30kg

SNAP BOX 44x35x27cm 20kg

LARGE SNAP BOX 49.5x45.5x37.5cm 30kg

Refer to Packaging Guide

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*Available at DHL SERVICE POINT outlets only*Express Easy products cannot be used in conjunction with existing DHL Express accounts

Shipment Preparation

DOCUMENTATION MADE EASY

An example of an electronically produced commercial invoice.

Click to enlarge

An example of an electronically produced air waybill.

Click to enlarge

From: Origin:

To:

Kuala Lumpur 50000Malaysia

MY-KULDay: Time:

Parts Date: Piece:

0.5 kg

WAYBILL 77 4539 1404

Contact:XYZ Pte Ltd50 High Road 10Kuala Lumpur Malaysia 12345678

ABC Pte LtdNo. 1 Exel AvenueSingapore 5000

610000000

(2L)MY50000+48000001

EXPRESS WORLDWIDEDHL EmailShip 03.00.00 WPX

1/1

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Testing onlyContents:

Ph:

Account No:

Ref-Code:

68806080Contact:Francis Lim

(J) JD01 1936 4095 7000 7097

2013-09-01

Piece Weight:

DHL Legal/Express/T&Cs /10 September 2010 1

DHL EXPRESS

TERMS AND CONDITIONS OF CARRIAGE (“Terms and Conditions”)

IMPORTANT NOTICE

When ordering DHL’s services you, as “Shipper”, are agreeing, on your behalf and on behalf of anyone else with an interest in the Shipment, that the Terms and Conditions shall apply from the time that DHL accepts the Shipment unless otherwise agreed in writing by an authorised officer of DHL.

“Shipment” means all documents or parcels that travel under one waybill and which may be carried by any means DHL chooses, including air, road or any other carrier. A “waybill” shall include any label produced by DHL automated systems, waybill, or consignment note and shall incorporate these Terms and Conditions. Every Shipment is transported on a limited liability basis as provided herein. If Shipper requires greater protection, then insurance may be arranged at an additional cost. (Please see below for further information). “DHL” means any member of the DHL Express Network.

1 Customs, Exports and Imports

DHL may perform any of the following activities on Shipper’s behalf in order to provide its services to Shipper: (1) complete any documents, amend product or service codes, and pay any duties or taxes required under applicable laws and regulations, (2) act as Shipper’s forwarding agent for customs and export control purposes and as Receiver solely for the purpose of designating a customs broker to perform customs clearance and entry and (3) redirect the Shipment to Receiver’s import broker or other address upon request by any person who DHL believes in its reasonable opinion to be authorised.

2 Unacceptable Shipments

Shipper agrees that its Shipment is acceptable for transportation and is deemed unacceptable if:-

• it is classified as hazardous material, dangerous goods, prohibited or restricted articles by IATA (International Air Transport Association), ICAO (International Civil Aviation Organisation), ADR (European Road Transport Regulation on dangerous goods), any applicable government department or other relevant organisation;

• no customs declaration is made when required by applicable customs regulations;

• it contains counterfeit goods, animals, bullion, currency, banderols/tax stickers, bearer form negotiable instruments, precious metals and stones; real or imitation firearms, parts thereof, weapons, explosives and ammunition; human remains, pornography or illegal narcotics/drugs),

• it contains any other item which DHL decides cannot be carried safely or legally, or

• its packaging is defective or inadequate.

Terms & Conditions of Carriage

Check list before shipping.

Click to enlarge

Shipper:DHL Express Singapore Pte LtdFrancis Lim

Receiver:TestingTesting

Phone: 68806080

Phone: 6111 1111

Date:

Invoice Number:

Comments:

Shipment Reference:

Airway Bill Number:

7745391404

Full Description of Goods QTY SubtotalValue

Unit NetWeight

SubtotalWeight

Country of Origin

Total Net Weight:Total Declared Value:

Total Gross Weight:Total Pieces:

Bill To Third Party:

I/We hereby certify that the information of this invoice is true and correct and that the contents of this shipment are as stated above.

Signature:

Payer of GST/VAT:Type of Export:Terms of Payment:

Currency Code:Incoterm:

1 12 12 0.500 0.500 Singaporetesting

UnitValue

CommodityCode

Position in Company:

Shipping Consultant Company Stamp:

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Receiver (No: )Permanent

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Shipment Preparation

From: Origin:

To:

Kuala Lumpur 50000Malaysia

MY-KULDay: Time:

Parts Date: Piece:

0.5 kg

WAYBILL 77 4539 1404

Contact:XYZ Pte Ltd50 High Road 10Kuala Lumpur Malaysia 12345678

ABC Pte LtdNo. 1 Exel AvenueSingapore 5000

610000000

(2L)MY50000+48000001

EXPRESS WORLDWIDEDHL EmailShip 03.00.00 WPX

1/1

SIN

C

Testing onlyContents:

Ph:

Account No:

Ref-Code:

68806080Contact:Francis Lim

(J) JD01 1936 4095 7000 7097

2013-09-01

Piece Weight:

DHL Legal/Express/T&Cs /10 September 2010 1

DHL EXPRESS

TERMS AND CONDITIONS OF CARRIAGE (“Terms and Conditions”)

IMPORTANT NOTICE

When ordering DHL’s services you, as “Shipper”, are agreeing, on your behalf and on behalf of anyone else with an interest in the Shipment, that the Terms and Conditions shall apply from the time that DHL accepts the Shipment unless otherwise agreed in writing by an authorised officer of DHL.

“Shipment” means all documents or parcels that travel under one waybill and which may be carried by any means DHL chooses, including air, road or any other carrier. A “waybill” shall include any label produced by DHL automated systems, waybill, or consignment note and shall incorporate these Terms and Conditions. Every Shipment is transported on a limited liability basis as provided herein. If Shipper requires greater protection, then insurance may be arranged at an additional cost. (Please see below for further information). “DHL” means any member of the DHL Express Network.

1 Customs, Exports and Imports

DHL may perform any of the following activities on Shipper’s behalf in order to provide its services to Shipper: (1) complete any documents, amend product or service codes, and pay any duties or taxes required under applicable laws and regulations, (2) act as Shipper’s forwarding agent for customs and export control purposes and as Receiver solely for the purpose of designating a customs broker to perform customs clearance and entry and (3) redirect the Shipment to Receiver’s import broker or other address upon request by any person who DHL believes in its reasonable opinion to be authorised.

2 Unacceptable Shipments

Shipper agrees that its Shipment is acceptable for transportation and is deemed unacceptable if:-

• it is classified as hazardous material, dangerous goods, prohibited or restricted articles by IATA (International Air Transport Association), ICAO (International Civil Aviation Organisation), ADR (European Road Transport Regulation on dangerous goods), any applicable government department or other relevant organisation;

• no customs declaration is made when required by applicable customs regulations;

• it contains counterfeit goods, animals, bullion, currency, banderols/tax stickers, bearer form negotiable instruments, precious metals and stones; real or imitation firearms, parts thereof, weapons, explosives and ammunition; human remains, pornography or illegal narcotics/drugs),

• it contains any other item which DHL decides cannot be carried safely or legally, or

• its packaging is defective or inadequate.

Terms & Conditions of Carriage

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Shipment Preparation

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Next

Shipment Preparation

TIPS TO FILL YOUR AIR WAYBILL OR COMMERCIAL INVOICE

CHECK LIST

CHECK LIST

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Does your pickup address match the address on the commercial invoice and the address on the air waybill?

Yes No

Is your address full and complete with shipper and receiver names, receiver address and postal code, and a valid shipper and receiver contact number?An incomplete address (e.g. missing postal code) may result in your shipment not being uplifted on the same day as pick-up.

Yes No

Do you have the required shipping details such as the weight, dimensions and value of shipment?

Yes No

Have you provided full description of the items you are sending? Yes No

Does your shipment contain any Dangerous Goods? If so, please ensure you are compliant with DHL’s and I.A.T.A.’s regulations. Click here to learn more

Yes No

Have you included any material safety data sheets that maybe required for DHL to understand your product in more details?

Yes No

Back to Shipment Preparation

Shipment Preparation

1 Type of invoice: Tax Invoice, Credit note, etc.

2 Customer Name and Billing Address3 Customer Billing Information: Account number, Invoice

number, Invoice date, Page number (Page 1 is always the Summary Page)

4 Type of Service: Description of service

5 Number of Shipments: Total number of shipments within this service description and invoice

6 Total Weight: Total weight of all shipments within this service description and invoice period

7 Standard Shipping Charge: Transportation charge

8 Total of Extra Charges: Total of other charges for each service

9 Discount10 Total Amount (incl. VAT): Weight charge + Other Charge

+ Discount = Total Charge for each line

11 Analysis of Extra Charges: Description of additional charges for each service

12 Analysis of Discounts: Description of the discount, code and amount

13 Due Date14 Total Amount: Total amount due for payment

15 The DHL Address16 Payment Instructions: Instructions for the different

payment methods available

17 Billing information for Processing: Account number, Invoice number, Amount Due

HOW TO READ YOUR DHL INVOICE

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1

2

4

11

13 14

15

16

17

12

5 6 7 8

9 10

3

NextBack

Shipment Preparation

1 Customer Billing Information: Invoice Number, Account number, Invoice Date, Page number. (Page 1 is always the summary Page)

2 Type of invoice: Invoice, Credit, etc.

3 Air Waybill Number: Customer DHL Waybill number

4 Shippers Reference: Reference information provided in the Waybill

5 Shipment Date: Date the shipment was sent

6 Origin/Consignor: Consignor name and address

7 Destination/Consignee: Consignee name and address

8 Type of service: Description of service

9 Weight in KG and Code: Total weight of all the shipments within this service and description and invoices period, and code of the weight billed

10 Number of items: Total number of shipments within this service description and invoice

11 Standard Charge: Transportation charge

12 Discount amount and code13 Extra Charge Description: Description of additional

charges for each service

14 Extra Charges Amount: Total of other charges for each service

15 Total Amount (incl. VAT): Standard Charge + Other Charge + Discount = Total Charge for each line

16 Service Subtotal: Total of weight, items, and charges for each type of service

17 Weight code descriptions

HOW TO READ YOUR DHL INVOICE

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1 2

4 11 13 14 15

16

17

125 6 7 8 9 103

Back

Shipment Preparation

TRANSIT TIMES

We’ve made determining the estimated transit time of your shipment very simple. Just use our DHL Capability Tool online. Make sure you have the following information on hand:

n The Shipper and Receiver’s names, countries, cities and ZIP / Postal Codesn Your package(s) weight(s) and dimensionsn Your shipments declared value (if it is dutiable)

Find out the latest transit time quote to help you plan ahead of time. Click here to learn more

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Shipment Preparation

CALL, DROP IN OR JUMP ONLINE

DHL Customer Service Live Chat

For billing enquiries: 6880 6405

For GST billing enquiries: 6389 5722

For e-commerce enquiries: 6880 6700

Drop in to one of our DHL SERVICE POINTs

Click here for our DHL Service Points location

Website www.dhl.com.sg

DHL e-Track track@dhl.com (Insert up to 50 waybill numbers in email content)

East 1 Greenwich Drive, Block 2 #01-00 Singapore 533865

Northeast 1 Tai Seng Drive, Singapore 535215

West1 Venture Avenue, #02-01 Big Box, Singapore 608521

Airport Cargo 75 Airport Cargo Road, #01-01 Singapore 819458

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WELCOME TO DHL EXPRESS IMPORT SERVICES

Exercise more control with DHL import services

Learn about the many benefits of importing with DHL Express.

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EASY TO USE

Once your import shipment is ready, getting it to you or your clients is easy. There are 3 ways to request a pick-up with DHL:

Go online: The fastest and most secure way for your imports. Through Import Express Online you can arrange the pick-up of a shipment that is across the world, right from your own computer. Prepare all the paperwork, indicate the ready day and hour for pick-up, or even provide instructions to your vendor on how you want the shipment prepared. This keeps your account number secured giving you peace of mind.

Call Us:Get in touch with our DHL Customer Service Live Chat and make arrangements – We will take care of the rest for you.

Shipper Request: You can also authorize the shippers to request a pick-up at origin by calling their local DHL Express office.

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GETTING STARTED

*MyDHL not available in all markets, ask your sales representative for more information.

Unleash the power of your Import account – take the following simple steps and seize control of your import process:

Take 3 steps for a successful Import:

1) Automate your import shipping process:n Go to https://importexpressonline.dhl.com and register your Import profilen Set-up suppliers and manage user authorizations

2) Activate your experienced trade assistant resource:n Log-in to https://tas.dhl.com and start using DHL’s Trade Automation Servicen Find ways on how to have an efficient clearance process, reduce costs, compare landing costs,

and much more

3) Have complete visibility on all your shipments with DHL ProView: n Access Proview at https://proview.dhl.com n Let us know when and how you would like to be notified on the status of your shipment

Access it all in one place – with MyDHL you’ll have the power of DHL in one personalized site – learn more by going to MyDHL* for more details.

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Discover the many benefits DHL Import Express can offer to your business.

At DHL, we’re committed to using our international expertise and world-class service to help ensure your success. Our versatile and reliable delivery options provide you with express services from over one hundred thousand locations all around the world.Depending on the level of urgency or budget factors, DHL has the solution that fits your Import needs.

Time Definite ServicesDHL provides time definite services that allow you to import goods from virtually anywhere in the world by a specific time or by the end of the next possible business day. Working with the world’s largest global network ensures fast delivery with end-to-end tracking and customs clearance. Our services include:n DHL IMPORT EXPRESS 9:00*n DHL IMPORT EXPRESS 10:30*n DHL IMPORT EXPRESS 12:00*n DHL IMPORT EXPRESS WORLDWIDE

FlexibilityYour DHL import account is more than a convenient way to import goods; it is your supply chain partner. Here are some ways you can make the most of DHL’s Import Services:n Support after-sales agreements for scheduled maintenance or repair & return programs.

n Improve efficiency, and keep inventories lean by shipping from a factory or warehouse in another country directly to your own clients.

n Negotiate better INCOTERMS, by matching the import service with billing options such as Neutral Delivery or Duties & Taxes Paid terms.

SERVICE OPTIONS

*Service availability changes from market to market, contact your sales representative to determine service options to your location.

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Whether you are a small exotic imports boutique or a large multi-national, you need to have the right tools to compete. DHL will give you the E-shipping solutions you need to make importing easier than ever. Gain control, improve efficiencies and supply chain visibility.

Import Express OnlinePrepare your shipment waybills, instructions and arrange for pick-ups in just a few clicks. Among the many benefits: n Validate Paperwork: View shipment documentation online as soon as it is prepared by the shipper.

n Control Cost: Determine how to bill customs charges, approve or deny shipment requests or prepare import customs documents to avoid penalties and delays.

n Stay Alert: Set notifications to alert you of specific activities by the shipper or DHL.

E-TOOLS

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Trade Automation ServiceThe best way to import is by avoiding costly mistakes. Empower yourself with critical trade information at your fingertips.n Security: With the Restricted Party Check feature, you can screen vendors and potential clients in other countries against potential security risks (money

laundering, terrorism, embargoed countries), and avoid fines or asset confiscation.

n Avoid Delays: Learn what is required in terms of import permits, licenses or bonded services to clear your goods in over 200 countries.

n Control Costs: Add efficiency to your inventory planning and procurement process by knowing the total landed cost of your goods or compare import costs

from vendors in different countries. The faster you know the total cost of your goods, the quicker it will be to sell them at a profit.

n Be Ahead of the Pack: Enjoy an advantage over your competitors: the Trade Automation Service gives you access to a

comprehensive collection of import and export documents organized by country to accompany your shipment.

With dozens of features and modules – this will be the only trade tool you’ll ever need.

DHL ProViewGain total visibility with the shipment status dashboard providing current event details for all shipments at one glance. Quickly focus on Customs delays and exceptions that may require your involvement. n Add one account or import a list of up to 2,000 accountsn Store an unlimited number of notification contactsn Receive detailed per-shipment information or helpful summary digestsn Flexible notification methods – Via Email or text messageProView provides the shipment information you need to keep your customers and colleagues up to date.

E-TOOLS

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CONTACT INFORMATION

We’re here to help you whenever you need assistance.

Please don’t hesitate to get in touch with one of our International Specialists whenever you have a question or need our help. Our specialist knowledge across all business sectors allows us to provide industry-specific solutions to customers around the world. Get in touch with us for everything from logistical support to scheduling a pick up – no issue is ever too small for us to lend you a hand. So contact us right away so we can help you meet all your international shipping needs.

Contact us today so we can assist you with your first shipment – please visit: www.dhl.com/contact

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DHL EXPRESS PACKING GUIDE

Thank you for using DHL Express for your international express shipping needs.

DHL is committed to delivering your shipments with speed and care. Since shipments are handled frequently through our different facilities, it is recommended that they are properly packed and secured.

You may find packaging tips in our website here for different products. Depending on shipment origin/destination, restrictions may apply for some commodities. Please contact the local DHL Customer Service team for more information. Note that DHL will accept no liability for the packaging advice it provides.

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