our unit has changed - a culture shift towards better patient care
DESCRIPTION
This presentation was delivered in session F2 of Quality Forum 2014 by: Audra Leopold LPN Vancouver Coastal Health Jacquie Miller Staff Nurse, Squamish General Hospital Vancouver Coastal HealthTRANSCRIPT
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Our Culture Has Changed
A Culture Shift towards Better Patient Care
Quality Forum 2014Presented by: Audra Leopold, LPN
Richmond Hospital Jacquie Miller, RN
Squamish General Hospital
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Introduction• Releasing Time to Care (RT2C)
• Enables nurses to identify gaps
• Provides tools to make practice and
environmental changes
• Release time to care for patients
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BackgroundBefore RT2C
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Implementation
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Culture ChangeCommunication
Staff EngagementMorale
Teamwork
Problem-solving
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RH - Teamwork
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SGH - Teamwork
“It’s amazing. You can find things so much easier. It’s much less frustrating because everything’s in colour-coded bins – and we save
money ordering less supplies because of it.” -Staff Nurse
Pre-WOW … WOW!
SGH - Teamwork
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SGH – Engagement and Morale
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RH - Engagement & Morale
Dot Voting
Vision Statement
Daily Huddles
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SGH - Problem-Solving
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RH - Problem-Solving
In December 2013 hand hygiene rates were 93% and 95% on the floors with RT2C.
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SGH - Communication
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RH - Communication
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Where are we heading?
“the staff have an opportunity to voice their suggestions and concerns during the daily RT2C meetings, creating a true team environment.”
“It’s improved a lot of processes and the way we did things, but it’s more about culture change“
“It’s creating change from the bottom up instead of the top down from management”
“They’re able to make changes in their own work environment.”
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Thank youQuestions