otn personal videoconferencing - installing the software

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Personal Videoconferencing

Installing the Software on a PC Duration: 3½ min.

V 2.0

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Setting Up Personal Videoconferencing

1. Download and install the software– tm.otn.ca

2. Configure the software– Identify devices and select options

3. Self-test your system– Launch a call to one of OTN’s test systems

to check audio and video quality

OTN Personal Videoconferencing - Installing the Software on a PC

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Download and Install SoftwareStep #1

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1. Log in at tm.otn.ca with the credentialsfrom your OTN Portal application– User name is email address you provided

2. Click download link

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Step #1(a) Download and Install Software


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The installation begins. Follow the on-screen prompts.

To complete the install, click Finish in the final setup dialog box.

Step #1: Download and Install Software

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Configure the SoftwareStep #2


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Step #2: Configure the Software

After installation a configuration window appears

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To manually open configuration window1. Right-click program icon ( ) in system tray

2. Select “Configuration”



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Devices tab: Select your “headset” device (for speaker and microphone)

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Devices tab: Select your HD camera



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Devices tab: Select “Echo Cancellation”and “Auto Adjust Microphone Level”


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Network tab: VidyoProxy Address = Automatic



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Network tab: Select “Use settings from Internet Explorer”


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Video tab: Select “Best Quality (recommended)”



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Options tab: Select…– Start VidyoDesktop on login

– Play a tone when participants join/leave

– Always Display Toolbar

– Show Participant Names


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Options tab: DO NOT select “Auto Answer Enabled”



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If using a portable computer, set the power plan to “High Performance” to experience better quality video


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If you plug-in or un-plug audio/video devices, you must re-configure the device settings



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Errors indicated by “pink” configuration icon

Error messages appear in “Alarms” fieldon Status tab


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Self-Test Your SystemStep #3


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Step #2(b) Self-Test the Software

Log in at tm.otn.ca

Go to Search Systems page

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1.Search for OTN test systems (available 24/7)– Type TOR_OTN_PCVC in search field

2.Find a test system in Search Results list

3.Click Connect

4.Complete Call Detail fields & click Connect

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Step #2(b) Self-Test the Software

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Confirm you are receiving video and you can hear audio

Step #3: Self-Test Your System

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OTN Support

If you need help to configure or test your system contact OTN Service Desk– 1.866.454.6861 (option 1)

– [email protected]


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Thank you


otn personal videoconferencing - installing the software

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