ossi information center (oic)
DESCRIPTION
National Aeronautics and Space Administration. OSSI Information Center (OIC). Presented by Ann Heyward, Principal Investigator, OSSI Business Management Organization, Ohio Aerospace Institute NASA Education Stakeholders’ Summit November 29, 2011. www.nasa.gov . - PowerPoint PPT PresentationTRANSCRIPT
OSSI Information Center (OIC)
Presented by Ann Heyward, Principal Investigator, OSSI Business Management Organization, Ohio Aerospace Institute
NASA Education Stakeholders’ SummitNovember 29, 2011
National Aeronautics and Space Administration
www.nasa.gov
National Aeronautics and Space Administration
NASA OSSI receives many inquiries
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• Inquiries come from all over the world
• Through multiple channels
• Asking about a variety of topics
National Aeronautics and Space Administration
OIC Supports OSSI Business Needs and Manages Inquiries
•Information needs tobe easily accessible
•Inquiries need to get to the right person
•Responses need to be timely, accurate and consistent
•Q&As need to be assessed to improve customer service
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National Aeronautics and Space Administration
OIC is one of the latest components of the One Stop Shopping ConceptFunction Benefit
Easy access to FAQs and up to date information
Many questions are answered on the spot
“One stop” location to submit inquiries
Communications can be initiated without knowing a specific contact person
Communications are routed to the appropriate resource
Responses are prompt, accurate, and consistent
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National Aeronautics and Space Administration
OIC is one of the latest components of the One Stop Shopping ConceptFunction Benefit
Dissemination of program announcements to internal NASA/OSSI subject matter experts (SMEs)
SMEs and OSSI Headquarters Policy Team are informed
Centralized documentation of inquiries/responses and improved reporting capabilities
Trends can be identified, leading to better understanding of customer needs, process improvements, development of FAQs
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National Aeronautics and Space Administration
The LaunchPad is central to operations
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Faculty
Parents
Students
Other
OSSI LaunchPad
Broker FacilitatorsTechnical help deskOther SMEs
Centralized,documented inquiries and responses
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National Aeronautics and Space Administration
Questions?
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National Aeronautics and Space Administration Your Title Here 9