Osama Zaid

B- 52, Joshi Colony IP Extension, Patpar Ganj, NewDelhi-110092 +91-9881297679 , sam9teen@gmail.com Current City of work – Pune, Maharashtra

P R O F E S S I O N A L P R O F I L E 22 months of professional experience in varied fields like retailing, e-commerce, market research, business analyst & pre-sales. Key roles played as:

BA - Client interactions, Creating SRS & BRS, Handling Testing & Dev team, analyzing, managing, documenting and providing right solutions for business & functional requirements, Functional testing (BA Testing).

Pre- Sales Executive – Responding to RFP’s & RFI’s, Preparing Case Studies for completed projects, Created Repository for commonly used test cases and data, working on Newsletters.

Research Analyst – Trend Analysis of E-commerce Industry, GDS (Global Distribution System) Research Analysis, Logistics Market Analysis.

Domain knowledge of Logistics & Retail Industry. Hands on experience in

Functional BA roles. Excellent communication skills, team player, multitasking

abilities, strong analytical thinking, listening & questioning skills, client facing and

interacting skills

P E R S O N A L I T Y

I possess a unique

blend of artistic &

rational thinking

along with flavors of

marketing, analytics

& e-commerce which

helps me in achieving

defined goals &

landmarks that take

me and my company

to a whole new level

in the field of

customer satisfaction

and revenue

generation.

E X P E R I E N C E Junior Business Analyst | Retail, Logistics & Telecom | SYNTEL In te rna t i ona l L t d 01/08/2013 – Present

Writing SRS from BRS for FedEx IDEA project.

Providing KT to Development & Testing teams about the Functional & Business aspect of the project. Handling their doubts and queries about the development or testing perspective.

Constant interaction with the clients to monitor the change requests and register even slightest of deviation from client expectation.

Doing Functional testing of the application using SQL, also known as BA testing.

Creating BPMN Flows for Business Requirement for automatically generating Test Cases Using MBT.

Created response documents for RFP’s & RFI’s. Won 2 RFP’s out of 9 replies.

Created Case studies of completed projects.

Created repository for commonly used caselets and data pertaining to RFI’s & RFP’s.

Worked on Logistics Newsletter, Created UML diagrams, Created requirements deck for one project.

Research Analyst | Retail, Logistics & Telecom | SYNTEL In te r na t iona l L t d 06/05/2013 – 01/08/2013

Did trend analysis for our Retail clients to help them cope up with the upcoming challenges in the Retail industry, specially the online boom and the changes in the brick & mortar market.

Did Logistics industry analysis for our client (FedEx) to understand where he is missing to capitalize on the market share.

Did a GDS research about the products available in the market for our client (Lufthansa) and their

differentiation. Comparison between Sabre, Amadeous & Travelport.

Osama Zaid

Page 2

S K I L L S E T S

Business Analysis

MS Office suit

Eclipse

SQL

SPSS

Retail & Logistics Domain

S P E C I A L I T I E S

Understanding business requirements & converting them into operational & executable plan

Bridging the gap between client needs & executional team

Idea conceptualization

Converting Business Requirements to System Specification requirements. BRS to SRS

Market Research

E D U C A T I O N

Na t iona l I ns t i t u t e o f Te chno logy, T i ru ch i r apa l l i Department of Management Studies MBA in Marketing majors (2011-2013)

Projects –

Devised market entrance strategy in Delhi & NCR area for ADMIT PITCH ( Bangalore), a GMAT/GRE

service institute. During 8 weeks summer internship: (8 weeks)

Studying the competitors closely & identify gaps.

Considering Merger & Acquisition options.

Growth perspectives in this segment.

Done Location Mapping, to identify best 3 locations.

Brand building project for NIT-Trichy (3 weeks)

Lead a team of 12 members to identify the key stakeholders & factors important for building & improving the brand of National Institute of Technology, Tiruchirapalli.

Mini project on : (2 weeks)

Social Media Marketing.

Retailing in different product segments

Jamia Mi l l ia I s l amia Bachelors Of International Business & Finance (2007-2010) Project-

Done a survey project on market condition and marketing strategy of MAHINDRA Xylo:

Where they went wrong in making it a success.

Competitor’s offerings in that segment.

Facing off with Scorpio.

Jamia Mi l l ia I s l amia ( Jamia Boa rd ) Jamia Sr. Sec. School Science Stream (Biology with Mathematics)

Cent ra l Boa rd o f Se conda r y Educa t ion (CBSE ) Plato Public School