os x troubleshooting for technicians

7/30/2019 OS X Troubleshooting for Technicians

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What Is On the Exam?

INTRODUCTION

The OS X v10.7 Troubleshooting Exam, 9L0-063, is a computer-based

knowledge test ofered at Apple Authorized Service Training Centers and

Authorized Prometric Testing Centers.

Successful completion of the OS X v10.7 Troubleshooting Exam fulfills the OS

requirement for Apple Certified Macintosh Technician (ACMT) certification.

Exam Summary

Number of sections: 9

Number of objectives: 35

Number of total items: 65 Passing score: 69% overall (=>45 out of 65 items to pass)

Exam time limit: 120 minutes (2 hours)

9L0-063 OSX v10.7 Troubleshooting Exam - SECTIONS AND TOPICS

OSS.01 Basics 5 items

OSS.01.01 Identify new features of OS X Lion and the Finder.

OSS.01.02 Explain how to use gestures to interact with the Mac.

OSS.01.03 Manipulate system preferences to customize the user experience.

OSS.02 File System 13 items

OSS.02.01 Explain and configure FileVault 2.

OSS.02.02 Locate and manage Library folders.

OSS.02.03 Determine and resolve common file system issues.

OSS.02.04 Identify associated files and folders associated to root and user

levels.

OSS.02.05 Identify how to prepare a hard drive or mass storage device

for use with the OS X Lion.

OSS.03 Installation and Recovery 13 items

OSS.03.01 Locate and use OS X Lion installation utilities.

OSS.03.02 Explain the OS X Lion upgrade and installation processes.

OSS.03.03 Explain how data can be migrated from an older Mac or PC.

OSS.03.04 Describe the minimum specifications required for OS X Lion.


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OSS.03.05 Determine and resolve common installation and recovery issues.

OSS.03.06 Utilize the recovery partition to repair disks, restore or reinstall OS X

Lion.

OSS.04 Startup Process 6 items

OSS.04.01 Identify startup issues and possible fixes

OSS.04.02 Determine and resolve common startup issues

OSS.04.03 Recognize when the startup process if abnormal.

OSS.04.04 Explain the OS X startup process and its diferent stages.

OSS.04.05 Describe when and how a Safe Boot is used in troubleshooting.

OSS.05 Applications 6 items

OSS.05.01 Explain what applications are and what they do.

OSS.05.02 Identify resources that can support applications.

OSS.05.03 Determine and resolve common application issues.

OSS.05.04 Describe the various ways applications can be installed.

OSS.06 Accounts and Permissions 6 items

OSS.06.01 Identify the diferent types of accounts and their capabilities.

OSS.06.02 Determine how access controls are used to enhance security.

OSS.06.03 Create, configure, manage and delete user and group accounts.

OSS.06.04 Determine and resolve common issues related to accounts and

permissions.OSS.06.05 Explain how OS X Lion securely stores and shares files amongst

multiple users.

OSS.07 Networking 6 items

OSS.07.01 Explain the diferent network connection types.

OSS.07.02 Determine and resolve common network and connectivity issues.

OSS.07.03 Configure a Mac to protect against unwanted incoming connections.

OSS.07.04 Implement file sharing and other related services on a Mac (including

AirDrop).OSS.07.05 Describe how to connect to network services, shared computer,

servers and printers.

OSS.08 Time Machine 6 items

OSS.08.01 Explain the backup process.

OSS.08.02 Identify how and where backups are stored.


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OSS.08.03 Describe how to locate and restore backup data.

OSS.08.04 Determine and resolve common Time Machine issues.

OSS.08.05 Describe what Time Machine is, what it can do and how it can benefit

users.

OSS.09 Troubleshooting Tools and Procedures 4 items

OSS.09.01 Identify the correct Apple troubleshooting tool or technique to use

with a given symptom.

OSS.09.02 Describe how to use troubleshooting tools and techniques:

Tools: Techniques: Activity Monitor Safe Mode

Apple Hardware Test Verbose Mode

Console Firmware Password Reset

Disk Utility Force Quit Keychain Access Repair Disk Permissions

Network Utility Recovery HD

System Information Software Update

Terminal Startup Manager

Target Disk Mode

PRAM Reset /NVRAM Reset

os x troubleshooting for technicians

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