ORS Presentation - February 21st 2012

Thinking Differently in Improvement Projects

Judith Sawbridge Knowledge ManagerTony Osborne OD Manager

SWM Probation Trust

PEOPLE PROCESSES RESULTS

The excellence of results achieved by an organisationis determined by how well the people design, operate

and continuously improve the processes

Business Processes

The EFQM Excellence Model – Extract from ‘The SWM Way’ SWM Probation Trust and Tqmi 2009

INCREMENTAL

RADICAL

TRANSFORMATIONAL

Thinking Differently

Thinking Differently

“ Problems cannot be solved by the same level of thinking that

created them…”

Albert Einstein

Brainstorming

FluencyFree

Association

OriginalityAwareness

Drive

Alex Osborne 1940 + J.P Guildford 1950

Thinking DifferentlyDivergent & Convergent Thinking

Divergent ThinkingConvergent Thinking

Thinking Differently1) Step Back

Language shapes our thinking change the language / perspective first…

2) Generate ideasIdea generation tools go for the maximum number

3) Selecting and TestingSelection tools and methods / checklists

4) Piloting and EvaluatingAction planning, follow through, PDSA

NHS Institute for Innovation and Improvement: Thinking Differently 2009 Maher, Plsek, Garrett and Bevan

PEOPLE PROCESSES RESULTS

The excellence of results achieved by an organisationis determined by how well the people design, operate

and continuously improve the processes

Business Processes

EFQM Excellence Model: TQMI and SWM Probation Trust 2009

Experience Based Design

Good !

Stop

Idea

* Customer Journeys* Journals

* Photographs* Stories

Experience Based Design NHS Institute for Innovation and Improvement 2009

Systematic Inventive Thinking• Can we be ‘systematic’ about a ‘creative’

process?

Multiplication

Subtraction

DirectionalityConsolidation

Modification

Experimentation

Segmentation

Allschuller Systematic Inventive Thinking 1940

Impact

CP BidNew pilot for court to order reducing delay from 21 days to

2 days

BTU TeamFour specific ideas to take

forward:e.g. mobile offices

Ops and Perf.3 difficult issues• Reducing

reoffending• Reducing

budgets• National

Standards

Influences• Staff

consultations• Wider

Problem Solving

• Improvement work generally

BTU RoleHow do we

help people to prepare for innovation

Impact

Next Steps…

Education

Environment

Courage

Thinking Differently in Improvement Projects ?

Thank YouJudith Sawbridge Knowledge Manager & Tony Osborne OD Manager

SWM Probation Trust