orocrm ceo jary carter presentation at 2013 meet magento events
DESCRIPTION
Slides from OroCRM CEO Jary Carter at 2013 Meet Magento Events, discussing open source ecommerce CRM.TRANSCRIPT
Jary CarterCo-Founder and CEO of OroCRM@JaryCarter
Real LifeChallenges
You need your customers more than they need you!1
Customers share more information than they ever have.2
Technology doesn’t always play nicely.3
The only source of
sustainable competitive advantage:
Create a better
Customer Experience.
Customer Interaction
• Discover• Evaluate• Buy• Access• Use• Get Support• Leave• Re-Engage
3 Levels of Customer Experience
3 Levels of Customer Experience
MEETS NEEDS
3 Levels of Customer Experience
MEETS NEEDS
EASY
3 Levels of Customer Experience
MEETS NEEDS
EASY
ENJOYABLE
Marketing
Sales
Marketing
SalesRelevant Customer Interaction
Marketing
Sales
Multi-Channel view of customers.
Flexibility - Match OroCRM to YOUR exact business process.
Dashboards and Reporting
Join the Cause!
Join our Partner Program
Become a Beta Customer