orms news flash august 2014
TRANSCRIPT
In s i d e t h i s
i s su e :
ORMS NewsFlash A u g u s t 2 0 1 4 Q u a r t e r l y N e w s l e t t e r
High l i gh t s
• Welcome to
New Agencies
• Welcome to
Karen
• Message from
Mary Beth
New Agencies
On Board
1
CCI Visits
Agencies
2
Best Practices
Calls
2
Welcome to Karen
Kolb-Schoeningh
3
TRUG Meeting
Dates
3
Message from the
Archivist
4
New Agencies On-Boarding
Please help us welcome our newest agency to ORMS
Reedsport Justice Court
Stephanie Evans is working with Vonnie Healy at Reedsport
Justice Court. Reedsport is our first Court to implement TRIM.
Vonnie Healy and Stephanie Evans
Vonnie Healy and Stephanie Evans
We are excited to have them joining the ORMS Project.
Would you like to Share?Would you like to Share?Would you like to Share?Would you like to Share?
Do you have Agency news or information that you would like to Do you have Agency news or information that you would like to Do you have Agency news or information that you would like to Do you have Agency news or information that you would like to
share in the next NewsFlash?share in the next NewsFlash?share in the next NewsFlash?share in the next NewsFlash?
Please contact ORMS Support to submit your article.Please contact ORMS Support to submit your article.Please contact ORMS Support to submit your article.Please contact ORMS Support to submit your article.
P a g e 2 P a g e 2
O R M S N e w s F l a s h
Coming To An Office Near You?
Karen Kolb-Schoeningh, Chaves Consulting, Inc. (CCI) Project Director and Kathleen Chaves, CCI CEO, have been making on-site visits to Oregon State and local Government Agencies participating in the Oregon Records Management Solution (ORMS) project.
THEIR MISSION?
1) To discover what has been working, has not been working, improvements needed, and words of wisdom the participants would like to share with other ORMS participants. 2) To communicate improvements needed for the ORMS Project Team (State Archives Team, CCI, Arikkan and Hewlett Packard) to take action that best supports ORMS Agencies. Karen communicates feedback to the ORMS Project Team, tracks improvements and follows up. THEIR DISCOVERY?
1) The ORMS participants have provided GREAT feedback and are willing to share information to support others. 2) The ORMS Project Team appreciates and welcomes customer feedback.
YOUR OPPORTUNITY?
Karen and Kathleen are in the process of planning their on-site visits for the month
of September. If you would like to meet with them, please contact Karen at
[email protected] or (541) 523-1029 X451.
BEST PRACTICES CONVERSATIONS STARTING IN AUGUST
One of the great ideas the ORMS users suggested is to have phone /online conferences every other month to share successes, tips and techniques with each other. This will be a time for the users to share their best practices and to request education and training segments that can be demonstrated on future calls.
If you’re interested in participating, please contact Karen at
[email protected] or (541) 523-1029 X451 to sign-up.
P a g e 3 P a g e 3
O R M S N e w s F l a s h
Welcome to Karen Kolb-Schoeningh to
CCI ORMS/CRMS Team
Please welcome Karen Kolb-Schoeningh to the Cloud Records Management Solution (CRMS) Team. Karen joined Chaves Consulting on June 1, 2014 as Project Director and is thrilled to be living back in her hometown of Baker City, Oregon.
She is looking forward to using her previous experience to help support CCI’s public sector agencies as they implement the HPRM solution. Karen’s previous experience has included working in the software development arena as well as IT managed services.
As a CRMS team member, Karen will be the liaison between all parties to move the project to completion as efficiently as possible.
Karen works closely with agency representatives and records management support team members using detailed project planning and follow-up. Her team approach will ensure the appropriate personnel will be participating in the implementation process. Contact Karen either by email or phone at: [email protected] or (541) 523-1029 X451.
ORMS Support ORMS Support ORMS Support ORMS Support
Single Point of ContactSingle Point of ContactSingle Point of ContactSingle Point of Contact
ORMS Support is the Tier 1 single point of contact for any ORMS or HP TRIM questions or issues. Agency users can contact the ORMS Support Desk via phone or e-mail.
The Support Desk will create and track the issue from initial contact all the way through resolution in the RESOLV issue tracking system. The Support Desk will escalate questions or issues if necessary to Tier 2 or Tier 3 Support.
Contact 24/7 by phone and 7:00 A.M-5:00 P.M. by email.
1-888-354-2006
The ORMS NewsFlash
posted quarterly!
The next ORMS NewsFlash
will be posted December
2014.
TRIM User Group Meeting
TRUG
The next TRUG meetings will be held:
September 24, 2014 from
9:30 to 11:30
November 19, 2014 from
9:30 to 11:30
To be hosted by the City of
Beaverton, location to be
announced.
P a g e 4 P a g e 4
O R M S N e w s F l a s h
A Message from the State Archivist
Mary Beth Herkert
Wow, where has the time gone? Summer seems to be flying by - maybe because we have been so busy with ORMS. We have been working hard with our partners to make the on-boarding process a lot easier and quicker. A great big thanks to all of you for your input and honest feedback which is a key reason for making these changes.
We continue to recruit and add more agencies to ORMS. I am happy to announce since the last issue we have added the Department of Environmental Quality, Board of Pharmacy and the Reedsport Justice Court. Oregon City and the Department Of Education's Early Learning Division are actively in the process of coming on as well. In addition, we have a number of other agencies that have had demonstrations and are in the internal process of possibly deciding to join ORMS. This is all very exciting as well as the news that the Governor's Office has now fully implemented all of their e-mail into ORMS. The Archives staff continues to work with them in getting their remaining records into TRIM.
Finally, many of you may have known that ORMS was up for the National Association of Secretaries of State's (NASS) IDEA Award. I went back to Baltimore to give a presentation on why we should receive the award. Many thanks to Hannah Wells and Pat Duval for making us really cool buttons to hand out! Unfortunately, we came in a close 2nd to Colorado's eLearning System, but I had a great time in making the presentation. Chaves and Arikkan was there to take part. The result is two more states asked for information about ORMS and the CEO of the National Association of the State Chief Information Officer (NASCIO) gave ORMS huge plugs of what to do to manage information in his talk later in the day. Overall, I think we came out as winners!
Enjoy the rest of Summer!