Organization, Management, &

Leadership in Facility Management

Chapter 1

OrganizationTwo or more people interact to achieve a common objective

General Environment = External Factors

Task Environment = External Factors

Internal Factors

Organizational Behavior

Study of individual and small groups within the organization and the characteristics of the environment

in which the people work

Organizational Theory:

Study of the design and structure of organizations

Organizational Culture

are the shared philosophies, values,

beliefs and behaviors that form the organization’s

identity

Governance= Organizational Design + Authority + Power

Organization

Group of individuals with a common goal bound together by a set of authority responsible

relationships

Management: Plan, Organize, Lead, & Control

Why is management needed?

Leaders are:

How do you acquire leadership skills?

Leaders v. ManagersAre they the same?

Autocratic Leaderswant total control over

decision making

Democratic Leaders are interested in give and take

among employees

Laissez-faire Leaders are “hands-off”

Task-oriented Leaders focus on getting the job

done

People/Employee-Oriented Leaders encourage

teamwork and creative collaboration