organizational learning - english
DESCRIPTION
Organizational learning - English The main Resource: Integrated Series in Information Systems, Volume 29, Information Systems Theory Explaining and Predicting Our Digital Society, Vol. 2, Springer; 2012 editionTRANSCRIPT
![Page 1: Organizational learning - English](https://reader036.vdocuments.mx/reader036/viewer/2022081504/557cd7bfd8b42a4b6b8b4a15/html5/thumbnails/1.jpg)
ORGANIZATIONAL LEARNING THEORY
Hamideh IrajSahar Najafikhah
![Page 2: Organizational learning - English](https://reader036.vdocuments.mx/reader036/viewer/2022081504/557cd7bfd8b42a4b6b8b4a15/html5/thumbnails/2.jpg)
Delone and McLean IS Success Model1Expectation Confirmation Theory2
Organizational Learning3
4
Evaluation Theories
SERVQUAL
![Page 3: Organizational learning - English](https://reader036.vdocuments.mx/reader036/viewer/2022081504/557cd7bfd8b42a4b6b8b4a15/html5/thumbnails/3.jpg)
A General View on Organizational Learning Theory• Originating authorsWeick (1979) The Social Psychology of Organizing Cyert and March (1963) A Behavioral Theory of the Firm.
• Originating areaOrganizational theory; Sociology• Level of analysisLevels of analysis may cover one of five levels: unit, group, company, industry, or society. The usual levels of analysis, however, are either individual or organization.
![Page 4: Organizational learning - English](https://reader036.vdocuments.mx/reader036/viewer/2022081504/557cd7bfd8b42a4b6b8b4a15/html5/thumbnails/4.jpg)
The Theory History
![Page 5: Organizational learning - English](https://reader036.vdocuments.mx/reader036/viewer/2022081504/557cd7bfd8b42a4b6b8b4a15/html5/thumbnails/5.jpg)
1960sThe theory emerged from organizational theory and social psychology
![Page 6: Organizational learning - English](https://reader036.vdocuments.mx/reader036/viewer/2022081504/557cd7bfd8b42a4b6b8b4a15/html5/thumbnails/6.jpg)
1970s
gained in popularity with management researchers following the work of Argyris and Schon(1978)
![Page 7: Organizational learning - English](https://reader036.vdocuments.mx/reader036/viewer/2022081504/557cd7bfd8b42a4b6b8b4a15/html5/thumbnails/7.jpg)
![Page 8: Organizational learning - English](https://reader036.vdocuments.mx/reader036/viewer/2022081504/557cd7bfd8b42a4b6b8b4a15/html5/thumbnails/8.jpg)
Schematic of the Theory
![Page 9: Organizational learning - English](https://reader036.vdocuments.mx/reader036/viewer/2022081504/557cd7bfd8b42a4b6b8b4a15/html5/thumbnails/9.jpg)
When OL takes place?
when the organization (1) adds to its knowledge base or pool of potentialalternatives but does not change current actions/processes,
(2) alters current actions to correct errors, but does so blindly, without conscious attempts to understand or modify the action–outcome relationship
(3) may exhibit both characteristics.learning is a continuum, with most organizations
falling somewhere between the two extremes.
![Page 10: Organizational learning - English](https://reader036.vdocuments.mx/reader036/viewer/2022081504/557cd7bfd8b42a4b6b8b4a15/html5/thumbnails/10.jpg)
Antecedents
The concept of Reference GapThe need to resolve an error between organizational expectations and actual outcomes.
Incorrectly Applied ProcessesFailure of knowledge due to:
• Inaccurate knowledge• Unidentified contributing factorsUncontrollable environmental factors
![Page 11: Organizational learning - English](https://reader036.vdocuments.mx/reader036/viewer/2022081504/557cd7bfd8b42a4b6b8b4a15/html5/thumbnails/11.jpg)
THEORY CONSTRUCTS
![Page 12: Organizational learning - English](https://reader036.vdocuments.mx/reader036/viewer/2022081504/557cd7bfd8b42a4b6b8b4a15/html5/thumbnails/12.jpg)
Theory ConstructsKnowledge Acquisition:the organization scans both the internal and external environment and seeks valid data and processes
Information Distribution:1. The likelihood that a subgroup needing
information and another subgroup possessing that information "find each other"
2. The speed with which the match up occurs.
![Page 13: Organizational learning - English](https://reader036.vdocuments.mx/reader036/viewer/2022081504/557cd7bfd8b42a4b6b8b4a15/html5/thumbnails/13.jpg)
Theory Constructs cont.
Interpretation:when the organization attempts to expand current knowledge, adapt/alter current processes or detect current or potential misfits between the organization and environment
Outcomes:knowledge outcomes or commercial/performance outcomes together comprise a measure of organizational performance.measured by operational efficiency and performance, spread of technology or increased competitive knowledge
![Page 14: Organizational learning - English](https://reader036.vdocuments.mx/reader036/viewer/2022081504/557cd7bfd8b42a4b6b8b4a15/html5/thumbnails/14.jpg)
Theory Constructs cont.
Organizational Memory:The ability of the organization to encode, store and retrieve information from past experience is created by and helps create Organizational Learning.
![Page 15: Organizational learning - English](https://reader036.vdocuments.mx/reader036/viewer/2022081504/557cd7bfd8b42a4b6b8b4a15/html5/thumbnails/15.jpg)
RELATIONSHIP TO OTHER MODELS
![Page 16: Organizational learning - English](https://reader036.vdocuments.mx/reader036/viewer/2022081504/557cd7bfd8b42a4b6b8b4a15/html5/thumbnails/16.jpg)
Comparison of Organizational Learning and Absorptive Capacity
Both deal with information and learning
● OL tends to focus on environmental characteristics as moderating known relationships
● ACAP focuses on internal characteristics
★ OL describes how an organization learns★ ACAP examines how well an organization learns and
why it learnsOL is considered one of the necessary antecedents of ACAP
![Page 17: Organizational learning - English](https://reader036.vdocuments.mx/reader036/viewer/2022081504/557cd7bfd8b42a4b6b8b4a15/html5/thumbnails/17.jpg)
Comparison of Organizational Learning and Absorptive Capacity -
cont.
➔ The OL model operates at a macro level -organization level
➔ The ACAP model operates at a micro level -detailed explanations of learning process
![Page 18: Organizational learning - English](https://reader036.vdocuments.mx/reader036/viewer/2022081504/557cd7bfd8b42a4b6b8b4a15/html5/thumbnails/18.jpg)
Resources
1. Integrated Series in Information Systems, Volume 29, Information Systems Theory Explaining
and Predicting Our Digital Society, Vol. 2, Springer; 2012 edition
2. http://istheory.byu.edu/wiki/Organizational_learning_theory
![Page 19: Organizational learning - English](https://reader036.vdocuments.mx/reader036/viewer/2022081504/557cd7bfd8b42a4b6b8b4a15/html5/thumbnails/19.jpg)
THANK YOU FOR YOUR ATTENTION