Organizational Information SystemsDescribe transaction processing systems.

Describe management information systems and the support they provide for each functional area of the organization.

Describe enterprise resource planning systems

Describe customer relationship management systems

Describe supply chain management systems

Discuss EDI and extranets

OrganizationalInformation Systems

Transaction Processing Systems

OrganizationalInformation Systems

Functional Area Information Systems Functional Area Information Systems Reports Information Systems for Specific Functional Areas

Information Systems for Specific Functional Areas

Organizational Information Systems

Accounting and Finance Marketing and Sales Production/Operations and Logistics Human Resource Management

Organizational Information Systems

Enterprise Resource Planning Systems Business Processes Supported by ERP Modules Customer Relationship Management Systems Customer Relationship Management Applications Sales force automation

Marketing Customer Service

Supply Chain Management Systems

supply chain management (SCM)

The Structure and Components of Supply Chains

Supply Chain Management Systems

Tiers of Suppliers The Flows in the Supply Chain Problems along the Supply Chain Solutions to Supply Chain Problems Using Inventories to Solve Supply Chain Problems Information Sharing Issues in Global IOS Design

Electronic Data Interchange and Extranets

Cultural Differences Localization Economic and Political Differences Legal Issues

Electronic Data Interchange and Extranets

Electronic Data Interchange (EDI)

Electronic Data Interchange and Extranets

Extranets Types of Extranets A Company and Its Dealers, Customers, or

Suppliers

An Industry’s Extranet

Electronic Data Interchange and Extranets