[organizational behavior] zappos

Organizational Behavior!

GUERIN Charles KRSKOVA Rebeka KIM Woojin HAIZE Marine GERARD Victoria

STRATEGIES TO IMPLANT ZAPPOS IN SOUTH KOREA


Professor DERHY KURTZ Class 13 IT

Year 2014-2015

Table of Contents

I. Analysis of Zappos 1. Organizational Culture

2. Human Resources and Policies 3. Organizational Change and Stress

Management

!

II. Transplanting Zappos in South Korea

1. Understanding Korean Organizational Culture

2. Strategies to Adapt to Korean Culture

3. Human Resources and Policies

I. Analysis of Zappos!

Organizational Behavior!I. Analysis of Zappos∠

Zappos.com is an online shoes and clothing shop currently based in Las Vegas, Nevada in the United States.

FACT 1 ∠

Since its founding in 1999, it has become one of the world’s largest online shoes retailers.

FACT 2 ∠

The company ranked 31th out of 100 best companies to work for by Forbes.

FACT 3 ∠

The Zappos’ culture is now very well known and became a new roll model for many innovative companies.

FACT 4 ∠

1. Organizational Culture!

# $ % & ' # ( ) * + ,

$ % & ( # $ , & ' & '

# $ % & ' # ( ) * + ,

$ % & ( # $ , & ' & '


TEN CORE VALUES

-

,

.

&


/

-

0

1TEN CORE VALUES

1. Deliver WOW Through Service !2. Embrace and Drive Change !3. Create Fun and a Little Weirdness !4. Be Adventurous, Creative and Open-Minded !5. Pursue Growth and Learning !6. Build Open and Honest Relationships with Communication !7. Build a Positive Team and Family Spirit !8. Do More with Less !9. Be Passionate and Determined !10. Be Humble


HOLACRACY

[Organizational Change from Hierarchy to Holacracy]

Recently adopted – start-‐up culture

Evolved from adhocracy

Replaces the tradi8onal chain of command

Self-‐governing circles

Different roles


(

23

&

,

#

5

)

♥

7

-

8

HOLACRACYEmployees’ decision making

Reduce burden on leaders

Increased efficiency

Transparency

Interesting Job

Team building

Rela8onship

Start-‐up team spirit


HOW THE CULTURE BEGINS

I didn’t want to make the same mistake that I made at LinkExchange at Zappos. I believe that if the organizational culture is well established in the company, then other things you need for being successful will happen naturally.

∠CEO OF ZAPPOS : ; (Tony Hsieh

2. Human Resources and Policies!

# $ % & ' # ( ) * + ,

$ % & ( # $ , & ' & '

# $ % & ' # ( ) * + ,

$ % & ( # $ , & ' & '


It is used to find out if the applicant is able to execute the basic jobs, if he or she has the

basic requirements.

I. Analysis of Zappos∠

COMMON MODEL OF SELECTION PROCESS

78%Initial

Selection

19%Substantive

Selection

{{

2%Contingent

Selection {

It insists even more on knowledge, only better qualified applicants are kept.

It describes the final check on applicants concerning their background, health.


SELECTION PROCESS IN ZAPPOS

∠

‘’Zappos does not use restrictive types of selections.’’

There is no substantive and contingent selection, the company uses only initial selection and evaluates applicants by feeling, through their energy. !!The company takes cultural fit seriously, it weighs 50% in hiring. !!!!The goal is to bring good atmosphere to the workplace ‘’Build a Positive Team and Family Spirit’’.

∠

∠

∠

50%∠

50%

<Skills> <Culture Fit>


TRAINING AND DEVELOPMENT PROGRAMS

Formal Training Method1 Informal Training

Method2

3. Organizational Change and Stress

Management!

# $ % & ' # ( ) * + ,

$ % & ( # $ , & ' & '

# $ % & ' # ( ) * + ,

$ % & ( # $ , & ' & '


Planned changes are essential. !Resistance is not pressent in Zappos because workers are used to changes, job habits are flexible, etc. !Zappos is a learning organization.

ORGANIZATIONAL CHANGE

1

2

3


STRESS MANAGEMENT

II. Transplanting Zappos in South Korea!

1. Understanding Korean Organizational

Culture!

# $ % & ' # ( ) * + ,

$ % & ( # $ , & ' & '

# $ % & ' # ( ) * + ,

$ % & ( # $ , & ' & '

Organizational Behavior!II. Transplanting Zappos in South Korea∠

In Korea, companies tend to be strictly hierarchical with major decision being taken at the top and delegated down for implementation.

HIERARCHY


PROCEDURAL ASPECT

STEP 1 STEP 2 STEP 3 STEP 4

Yes = Yes?

2. Strategies to Adapt to Korean Culture!

# $ % & ' # ( ) * + ,

$ % & ( # $ , & ' & '

# $ % & ' # ( ) * + ,

$ % & ( # $ , & ' & '


South Korea is one of the countries where hierarchy prevails in business world.

FROM THE COMPLETE HOLACRACY TO THE SEMI-HOLACRACY

Nevertheless, today the mentality changes in Korea with time.

1( = 2 3. >


CREATING CORE VALUES

Thank you very much!

For further information, our report will soon be available.

[organizational behavior] zappos

Business