organizational behavior midterm
TRANSCRIPT
How employees cheat
a little at workAnd how punishing them can be counterproductive
Alix KesselmanFelix GarciaSarah PonsShihao Tang
Introduction People cheat at work for a number of reason
Employee feels frustrated or dissatisfiedThe work itself is most strongly
correlated to job satisfaction for most people
Introduction People cheat at work for a number of reason
Employee feels burnt out due to stressorsStressors include:
Role Ambiguity
Time Pressure
Work-family conflict
Financial
uncertainty
Introduction
Organizations have the task of diminishing those cases
We want to guide you through what, we believe, is
the most beneficial outcome
Cheating in one aspect in life leads to cheating in other aspects as well.
The Effects of Positive & Negative Reinforcement
Good Behavior Positive Reinforcement
Rewards & Incentives Motivate Your Workers
Encourage Your Workers
Guide them to meet levels of expectation
PERFORMANCE
MOTIVATION
POSITIVE REINFORCEME
NT
OUTCOMES
Heightened Job PerformanceMaintains Employee Morale
Creates Sustained Behavior
Expectations FulfilledConditioned & Strengthened Employees
Poor Behavior Negative Reinforcement
Management tool
Motivate employees and control their behaviors by getting rid of unfavorable conditions as long as the employees continue to perform as expected.
Unpleasant Condition Removed
Encourages Employees to Perform Better
Reaching Positive Desired Behavior
Examples Random Drug Testing
Removing Weekly Meetings
Close Monitoring
Adjusting Hours
OUTCOMES
Unpleasant Condition could become worse
More control could lead to more stress
However, in many cases, it could make a negative impact
Consequences Higher costs
Lack of Trust
Lower morale
OUTCOMES
Less efficient and long-lasting
Positive behavior followed by positive consequences
(manager praises the employee)
Positive behavior followed by negative consequences (manager stops nagging
the employee)
Negative behavior followed by removal of positive consequences (manager ignores the
behavior)
Negative behavior followed by negative
consequences (manager demotes the employee)
Extinction
Negative Reinforcement
Punishment
Positive Reinforcement
Possibilities of Positive
ReinforcementHow to make people commit with the organization, in order to
avoid cheating.
How to do it?
Actual Benefit
Help developing employees’ continuance commitment to the organization, as well as affective commitment.
Advantage direct and effective.
Disadvantage Expensive.
Actual Benefit - Example Corporate Welfare: Increasing employees’ commitment by
concerning their daily life.
Example: Company restaurant, shuttle bus, gym, employee discount etc.
Actual Benefit Reward By awarding outstanding employees and hard-workers to
praise their performance and also encourage others.
Share the cake For upper managers, binding their interest with the organization by giving an amount of company shares.
Relationship Building Developing employees’ commitment by building a friendly, close
relationship with their peers, supervisors and organization as a whole.
Advantage effective and less costly.
Disadvantage Time-consuming
Relationship Building Example Organizational activity: Holding a party and a seminar to enhance
communication between employees and arouse organization awareness.
Relationship Building Example Daily supervision
Building closer working
relationship between employees
and managers. Let supervisor be
a part of the group. Avoiding
cheating with closer supervision.
CONCLUSION
MORE MOTIVATI
ON
MORE COMMITE
NT
BETTER OUTCOME
S
LESS CHEATING
CONCLUSION
LESS CHEATING
BETTER WORK
ENVIRONMENT
LESS CONTROL,
MORE GUIDANCE
LISTENING TO IMPROVE
“
”
While a person who cheats at work may get the money, they are really cheating themselves out of what could be a great experience
Ben Michaelis, PHDHuffington Post