organization overview and strategy mike butler, president, operations and services
TRANSCRIPT
Our Changing Market & Share2013
-4.99%
-1.03%
4.99%
-0.27%0.91%
3.17%AKWAORCAPH&S - AKPH&S - WAPH&S - ORPH&S - CAPH&S Total
Measuring What Matters
Providence Health & Services | 2014 GOVERNANCE CONFERENCE
Aligning Our Success Measures
• Mission & values• Strategic outcome & pillars• Operating model• Industry transformation• Core leaders• Metric drive• Drive competitive excellence
2014
Inspire and Develop Our People
Core Leader EngagementCaregiver Health Index
2014 New Success Measures
Building Enduring Relationships with Customers
My Chart Activations Patient Loyalty Index
2014 2014 New Success Measures
Develop and Thrive Under New Care Delivery Models
Primary Care Panel SizeClinical Network Performance
2014 New Success Measures
2014 New Success Measures Grow by Optimizing Expert-to-Expert Capabilities
Free Cash FlowUnique Patient Count
Develop and Thrive Under New Care Delivery & Economic Models
Salary & Supply Cost
2014 Foundational Success Measures
Net Revenue