1. What? Needs Analysis in a hotel in WaikikiWhy? Reliability of sources and methodsPurpose1 Compare sources and methods 2 Report findingsHow? Qualitative techniques

2. LongL. West Multiple Sources and Methods Goals Job LanguagePrince AnalysisUnit of analysis: Tasks Triangulation 3. Methodology Participant observation. -Reasons for its adoption as a method:Rebeca was interested not only in identifying but in experiencing tasks and situations, the language they hear and the language they use. 4. A day in the life of day-shift hotel maids at this hotel in Waikiki goes as follows: 5. Comparison of sources/methods METHODS:- Participant Observation 6. - Unstructured Interviews 7. -Questionnaires 8. Sources Hoursekeepers 9. various supervisors, executive housekeeper, human resources person, task force meetings, morning briefings, housekeeping room, documents, etc. 10. Several Task Force Predictions were questioned by participant observation. One situation in particular occurred twice: guests with no key asking to be let into their rooms. -First situation: interaction between a 10 year old girl with the observers trainer. -Second situation: a group of teen succer players interaction with Chris (the supervisor). 11. Participant Observation led to identification of new sources: Morning briefingsThe housekeeping 12. Paged messages 13. Morning Briefings The most important source of English for the Housekeepers. Housekeepers The issues dealt with at these meetings range from: -strictly related to daily work/intitutional information/ institutional bonding -problems related to personal feeling and touchy situations. 14. Unstructured Interviews 15. -Do maids need English for work? - What is useful to learn in an English class? 16. Do maids need English for work? A day shift housekeeper 17. Do maids need English for work? An evening housekeeper in charge of a public area 18. Do maids need English for work? A supervisor 19. Do maids need English for work? The human resources person 20. Do maids need English for work? The executive housekeeper 21. Do maids need English for work?NOYESDay shift housekeeperEvening housekeeperSupervisorHuman resources personExecutive housekeeper 22. What is useful to learn in an English class? The executive housekeeper Work terminology 23. What is useful to learn in an English class? The housekeeper in charge of the eveninig shiftName the things in the hotel 24. What is useful to learn in an English class? The day shift housekeeper Simple English 25. What is useful to learn in an English class? The day shift housekeeper Guests' questions 26. Questionnaires 27. QuestionnairesEnglishThree morning breefingsSimilar results 28. UQuestionnairesN English at work? Do you speak R E L IA B Do you have communication problems? L E! 29. Questionnaires Many questions were left unansweredLittle information related to language or tasks 30. Findings Little English is used Lack of English does not affect work Institutional representatives believe maids need English 31. Conclusion Different actorsDifferent objective and felt needs 32. Conclusions Qualitative research techniques Multiple sources Triangulation 33. Unstructured Interviews