Oracle Solutions That Help Utility Companies Compete During Changing Times

Core Competencies

Our deep industry expertise and hands-on experience gained over many Oracle utility-specific engagements delivers added value through the following core competencies:

Oracle Customer Care and Billing

Meter Data Management

Network/Outage Management

Asset Management

Analytics

Customer Self-Service

Mobile Solutions

Service Offerings

Our OSP offers comprehensive services for Oracle's utilities product suite, including: Implementation Application Value Management (AVM) Upgrade Services Testing Services Integration Services Product and Infrastructure Assessments Enhancements (Major/Minor) Database Administration System Administration

solution overview january 2016|

• Cognizant Solution Overview

Cognizant's Oracle Solutions Practice (OSP) for Utilities

As utility companies grapple to align their business processes and IT assets around emerging trends, such as renewable energy, a growing population of mobile and social media-savvy consumers, smart grid distribution systems, home area networks and the core operational capabilities needed to deliver quality service, in compliance, at a profit, Cognizant's Oracle Solutions Practice (OSP) delivers a depth and breadth of utility industry know-how to ensure success.

As one of the utility industry's leading IT consulting and service providers, we have expertise across the entire value chain. This includes retail, customer service, field service, energy management, smart grid, asset management, network operations, and energy trading and risk management.

With our solutions experience and focus on new technologies, our utility OSP focuses on adding value across multiple business areas, including compliance, customer experience and operational performance.

Cognizant Drives Process and Technology Innovation Across the Utility Value Chain

Success Story

Leading US Electric and Gas Utility company in the United States

Business Challenges

Reduce the complexities and O&M costs of heavily customized CC&B implementation.

Enhance M2C (meter-to-cash) business p ro cesses i n t h e re g u l a te d m a r ket encompassing the following:

Adherence to regulatory compliances.

Billing accuracy and timeliness.

Reduce bad debt through the automation of customer revenue collection management involving multiple collection agencies.

Support the interface of CC&B with external systems, such as MDM, outage management, DSM, etc.

IT unable to meet business demand and offer innovative solutions.

Solution Highlights

Provide application support, enhancement, integration, testing, and system and database administration services.

ITIL-aligned 24X7 support services through onsite-offshore delivery model.

Business and IT SLA-based and metrics- driven service delivery.

Flexible resourcing model allowing core team to

scale up/down to deliver support and enhancements for changing business demands.

Assure productivity improvements through continuous service improvement framework.

Benefits

Consistent adherence of Business SLAs related to billing accuracy, billing timeliness, daily operational reports, crit ical monthly accounting reports.

100% compliance to regulatory mandated enhancements.

Reduction in billing errors, on-time bill generation, support for multiple payment channels, real-time account information leading to enhanced customer satisfaction.

Reduction of maintenance efforts by 40% through continuous improvements in payment processing, credit and collection business areas.

Agility to meet on-demand requests from business through flex team, allowing internal resources to focus on strategic initiatives.

Enhanced release management, application c h a n g e m a n a g e m e n t , e nv i ro n m e n t management and software configuration management processes.

Lowered total-cost-of-ownership through operational efficiency and simplified maintenance.

solution overview 2

Domain Expertise Upgrade to CC&B v2.4

Integration Expertise Technology Expertise

Reporting & Dashboard Customer Self Service

Electricity Natural Gas Water

Through Oracle SOA Payment Vendor

BI Publisher/Doc1 Analytics

Job Scheduler Exadata and Exalogic

Web Mobile Solution

Best Practice based upgrade New feature implementations

World Headquarters

500 Frank W. Burr Blvd.Teaneck, NJ 07666 USAPhone: +1 201 801 0233Fax: +1 201 801 0243Toll Free: +1 888 937 3277Email: inquiry@cognizant.com

European Headquarters

1 Kingdom StreetPaddington, CentralLondon W2 6BDPhone: +44 207 297 7600Fax: +44 207 121 0102 Email: infouk@cognizant.com

India Operations Headquarters

#5/535, Old Mahabalipuram RoadOkkiyam Pettai, ThoraipakkamChennai, 600 096 IndiaPhone: +91 (0) 44 4209 6000Fax: +91 (0) 44 4209 6060Email: inquiryindia@cognizant.com

© Copyright 2016, Cognizant. All rights reserved. No part of this document may be reproduced, stored in a retrieval system, transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the express written permission from Cognizant. The information contained herein is subject to change without notice. All other trademarks mentioned herein are the property of their respective owners.

About Cognizant's EAS-Oracle Solutions Practice (OSP)

Cognizant’s Oracle Solutions Practice (OSP) offers a wide range of services and solutions covering all of Oracle's enterprise applications and technology products.

We leverage domain experience with billing and technology expertise in Oracle CC&B, Oracle E-Business Suite, PeopleSoft, Oracle Cloud Applications, Fusion Middleware, Oracle Engineered Systems, Oracle Database, Oracle Financial Applications, EDGE Applications, Analytics and other Oracle domain solutions, adding significant value to clients.

Our proven methodologies and innovative solution frameworks serve as a robust foundation for our wide range of service offerings, including global implementations, roll-out upgrades and application value management. We have

successfully executed projects across industries, leveraging our strong pool of Oracle consultants, business experts and technical architects worldwide. Our investment in Oracle Cloud Apps confirms our philosophy of remaining ahead of the curve. Our strong partnership with Oracle helped us execute the largest footprint engagement in Oracle's early adopter program (EAP). Cognizant is involved in multiple EAP engagements across all Oracle Cloud Apps efforts.

A strong partnership with Oracle, powered by our innovation labs and proprietary solution accelerators, enable us to help clients extract more business value from their investment in Oracle products.

About Cognizant

For more information on Cognizant's Oracle solutions, contact us: OSP_Marketing@cognizant.com

Cognizant (NASDAQ: CTSH) is a leading provider of information technology, consulting, and business process outsourcing services, dedicated to helping the world's leading companies build stronger businesses. Headquartered in Teaneck, New Jersey (U.S.), Cognizant combines a passion for client satisfaction, technology innovation, deep industry and business process expertise, and a global, collaborative workforce that embodies the future of work. With over 100 development and delivery centers worldwide and approximately 219,300 employees as of September 30, 2015, Cognizant is a member of the NASDAQ-100, the S&P 500, the Forbes Global 2000, and the Fortune 500 and is ranked among the top performing and fastest growing companies in the world. Visit us online at www.cognizant.com Twitter: Cognizant or follow us on .