oracle management cloud customer · pdf filephased out its old solution, ... monitor apps to...

CUSTOMER REFERENCE LOOKBOOK

ORACLE MANAGEMENT CLOUD

Cloud transformation is about new possibilities but it also poses big challenges, especially around security and systems management. The proliferation of new cloud apps and connected devices has led to the disappearance of network perimeters as workers use increasingly personal devices to connect to enterprise systems from any location. As a result, organizations have less visibility into which resources their applications are using and who is doing what, where, and when.

Manual processes and on-premises technologies are both expensive to maintain and slow to update, and therefore do not afford ambitious businesses the agility, control or real-time insights they need. That is why they are turning to the scalability and flexibility of the cloud, and to the power of machine learning, to automate, secure and augment their IT environments.

In this book, we celebrate the success of customers who are using Oracle Management Cloud to transform their businesses.

INTRODUCTION

Oracle Management Cloud: Customer Reference Lookbook | 02


SOLUTION

RESULTSREQUIREMENTS

Oracle Management Cloud Log Analytics stores all of Promata’s log files and provides the company with powerful insights via dashboards

Promata has:

Phased out its old solution, cutting IT costs significantly

Reduced the time required to provide auditors with detailed information by a factor of five

Embedded machine learning to halve troubleshooting times

Halved its risk of application downtime

Replace the previous system which was expensive to maintain

Implement a log solution that works seamlessly with databases in the Oracle Cloud

Avoid incurring additional operating costs

Achieve a rapid return on investment

The availability and provision of timely, accurate data is vital for any businesses, and responsive, easy to manage applications are essential to achieve things. With Oracle Management Cloud Log Analytics, we have been able to improve the quality of data we deliver to both customers and auditors, in addition to improving uptime and being able to resolve issues twice as fast.

Michael Wolf, Geschäftsführer / CEO, Promata

CUSTOMER SUCCESS STORIES

Promata provides marketing support to the automotive industry and its dealer network.

Due to its financially critical applications being classified and the need to serve auditing

requirements, the company required a highly effective log management system.


SOLUTION

RESULTSREQUIREMENTS

Transition Technologies S.A. – Poland

Transition Technologies is using Oracle Management Cloud to analyze high volumes of machine data from disparate applications and infrastructure

Transition Technologies has:

Halved its troubleshooting times

Begun using predictive analytics to anticipate and prevent problems

Moved away from expensive on-premises technology

Replace on-premises tools that were expensive to maintain

Reduce costs

Improve troubleshooting capabilities

Monitor apps to find ways of exceeding customer SLAs

Oracle Cloud brings us significant value in terms of speed and customer service. We can now identify the cause of system failures 50% faster, which means we can address them more quickly. Oracle Management Cloud has also made our business more integrated, allowing us to breakdown siloes between individual technologies, and more importantly between entire systems or applications so we can collect, store, correlate and analyze logs in a single secure place.

Marek Moscicki, Chief Sales Officer at Transition Technologies


Transition Technologies specializes in delivering engineering and software services to the global energy and gas market. While the company provides its customers with clear SLAs, it required a better platform to monitor, identify and troubleshoot issues

across its customer applications and infrastructure in order to deliver on these.


SOLUTION

RESULTSREQUIREMENTS

With Oracle Management Cloud Application Performance Monitoring, Multifonds has gained high-level insight into its application flow

Multifonds has:

Reduced development times by more than 25%

Empowered developers to monitor application performance and scalability throughout the DevOps cycle and prior to going into production

Shorten development cycles

Deliver improvements quickly without disruption to the company’s application stack

Our biggest issue is that risk management and financial regulations have increased dramatically. As a vendor, we need to respond faster but cannot compromise on quality. Oracle Management Cloud has given us a competitive advantage as our developers have greater speed, efficiency and control over the new releases to customers.

Thibault Migonney, Head of Application Architecture, Multifonds


Multifonds provides an investment fund software platform which covers portfolio accounting,

fund accounting, investor servicing and transfer agency management. As a result of chasing new business initiatives while managing the

heightened complexity of working across more global jurisdictions, Multifonds began to see the

development cycles for its application taking longer each month.

Multifonds – a Temenos company – Luxembourg


SOLUTION

RESULTSREQUIREMENTS

Oracle Management Cloud allows Betacom to analyze large volumes of machine data from critical applications more quickly

Betacom has:

Halved its troubleshooting times

Used more efficient data analytics to plan for problems before they occur

Moved away from expensive on-premises technology

Reduce costs

Replace expensive on-premises tools that were expensive to maintain

Reduce waiting time for analyses and reports

Achieve end-to-end data security

Reduce the probability of critical system failuressystem failures

The advanced analytics of Oracle Management Cloud is vital to our customers’ systems and we also use Oracle Big Data to provide computing power & AI. The Oracle Cloud provides us with automation and great savings when compared to legacy, on-premise model – time to resolution is reduced and advanced reports from months, weeks or single days are available at hand.

Bartłomiej Antczak, CEO, Betacom SA


Betacom has been a trusted partner in the IT sector for over 20 years that creates innovative business solutions,

such as social tools to support communications, in addition to providing cloud services. Customers and partners trust Betacom for its expertise in designing and implementing

digital solutions that boost productivity, cut costs, improve employee engagement and reduce time to market for

new product launches. To stay on top of these challenges, Betacom chose to combine its cloud capabilities with old-

school engineering discipline.

Betacom SA – Poland

BUDGETS

SOLUTION

RESULTSREQUIREMENTS

Oracle Management Cloud Application Performance Monitoring Cloud Service enables the State Revenue Service of Latvia to quickly identify, detect and solve application performance problems

The State Revenue Service of Latvia has:

Improved uptime for Electronic Declaration System (EDS) by 30%

Reduced DevOps troubleshooting times for EDS and DVS by 45%

Reduced application downtime for 75% for one application

Gained additional monitoring, IT estate planning and security capabilities by combing Oracle Management Cloud with advanced analytics and machine-learning capabilities

Identify and solve applications performance issues

Provide taxpayers with a better experience

Quickly uncover useful to address in-app issues

Prompt tax payment is integral to the health and growth of Latvia’s economy. If taxpayers become frustrated while filing forms or if our website is slow, payments will be delayed and users will end up frustrated. With Oracle APM we finally started to understand the true performance of our applications from the end-user perspective, and can now address the root cause of issues to improve the experience.

Vita Narnicka, CIO, State Revenue Service Republic of Latvia

CUSTOMER SUCCESS STORIES State Revenue Service - Republic of Latvia


£ £

£

Taxes

As part of its many functions, the State Revenue Service of Latvia develops state tax and customs policy, in addition to developing

recommendations for institutions that are responsible for defining tax and customs policies. The State Revenue Service had performance issues with several of its mission critical and mission sensitive IT applications, all of which were run on-

premises, which was slowing down users and burdening the Latvian public.


Oracle Management Cloud represents the next generation of security and systems management designed for today’s IT organizations.

ORACLE MANAGEMENT CLOUD


Oracle Management Cloud is a powerful, scalable big data platform, with machine learning at its core, which provides companies with real-time analysis and deep insights into their many technical and business operations at the speeds demanded by today’s data-driven economy.

Oracle Management Cloud enables organizations to make truly intelligent decisions and execute these with full-featured automation. It facilitates end-to-end visibility into business applications, and supports effective monitoring across silos on all types of systems, applications and services.

Oracle Management Cloud increases IT stability, prevents outages, strengthens security posture and enables agility so that companies can adapt to market and customer changes and manage any technology, anywhere.

Oracle Management Cloud is designed

with heterogeneous environments in mind, including Oracle Cloud, Amazon Web Services, Microsoft Azure and other third-party cloud providers. It is also ideally suited to work with popular technologies such as microservices, virtualization, containers and the latest programming languages.

WHAT IS IT?


Business Insights from Operational Data

The information needed to answer business questions is often hosted across different systems but with Oracle Management Cloud single, scalable, big data platform for analyzing complex application environments.

Ensuring Optimal Application Performance

Ensuring application performance has never been more important. Employee productivity and customer satisfaction depend on applications. In addition to these business pressures, application performance management has become increasingly complex in the age of modern, mobile-enabled applications that are served by sprawling technology estates.

KEY BENEFITS AND CAPABILITIES


Fast, Effective Troubleshooting

Oracle Management Cloud can help businesses rapidly identify, isolate, triage, diagnose, and fix complex problems across end-user and infrastructure data. Anomaly detection algorithms identify normal and abnormal behavior, providing early warning of problems. Clustering algorithms use pattern recognition to reduce noise and get to the right information quickly.

Outage Prevention Powered by Machine Learning

Oracle Management Cloud comes preloaded with powerful machine learning algorithms to give customers smarter insights. Prediction algorithms use historical data to provide what-if analysis and identify relevant trends.

Strengthen security posture

Oracle Management Cloud forms the foundation of Oracle’s Security Operations Center (SOC) solution, with built-in intelligence to monitor security events and user behaviour. It allows companies to investigate security anomalies using log analytics and supports automated, preventive remediation actions. Oracle Management Cloud also provides comprehensive compliance monitoring and configuration management, ensuring organizations are able to comply with regulatory and corporate standards.

Find out more at:http://ora.cl/yL8M1THANK YOU


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