Presentation DOAG e-Business SIG 15. June 2005

KD Leifgen M PotthoffTGIS IT TGIS CS

Toshiba TEC Germany Imaging Systems

Oracle iStore Implementationfor

International Distributors

Agenda

• Few words about Toshiba

• iStore – What Oracle promised

• The Project – Motivation and Scope

• The Implementation

• Current Status

• Technical info

• Questions & Discussion

About TOSHIBA

• 130 Years TOSHIBA

– Entstanden aus den Unternehmen Shibaura Engineering Works (gegründet

1875 von Hisashige Tanaka) und Tokyo Electric Company (gegründet 1890)

– Shibaura Works: Hersteller von telegrafischen Geräten

– Tokyo Electric: Hersteller von Glühlampen

– Zusammenschluss der Unternehmen zur Tokyo Shibaura Electric Co. 1939

führt zum Namen TOSHIBA

• Heute der 9. weltgrösste Hersteller der Elektro- & Elektronikindustrie

• 54.543 Mio.USD konsolidiertes Umsatzvolumen FJ2004

• 162.174 Mitarbeiter weltweit (Stand 30. September 2004)

Hauptgeschäftsfelder der TOSHIBA Corporation

• Digitale Produkte

– Mobile Kommunikation

– Digitale Medien

– Personal Computer & Netzwerke

• Elektronik & Komponenten

– Halbleiter

– Anzeigegeräte & Komponenten

• Infrastruktur

– Industrie- & Kraftwerkstechnik

– Aufzuganlagen und Gebäudetechnik

– Medizinische Geräte

• Heimgeräte & Elektronik

Über TOSHIBA TEC

• Tochterunternehmen der TOSHIBA Corporation mit Sitz in Tokio

TOSHIBA TEC ist einer der bedeutendsten Hersteller von

• Elektronischen Kassen- und Waagensystemen (Retail Systems)

• Haushaltsgeräten (Home Appliance)

• Multifunktionalen Druck- und Kopiersystemen(Document Processing & Telecommunications)

• 3.360 Mio. USD konsolidiertes Umsatzvolumen FJ2004

• 4.300 Mitarbeiter (Stand 30. September 2004)

Our Sales territories

Toshiba TECOperating Companies

International Distributor Division

(IDD)

Toshiba TEC Tokyo

TGIS

GO IDD ISD

Branches

Acquired Dealer

(7)

TNB (PL)

Xxx (RUS)

~200

TSIS

TTCH

TEC OCs

TFIS

TUIS

TNDTNISIndependent

Dealer(160)

Target customer Group Oracle

Project

target

DP 120F

Fax

Team / Work Place systems

Department Systems

High End & Color Systems

Our Products

Products to customer

TGIS International Distribution Division (IDD) is selling finished goods, options and supplies of

– Analogue & Digital black white Document Manager

– Colour Multifunctional Products

– Tele fax

Approximately 1000 items

to

– Distributors

– Resellers

– Dealers

Approximately 200 customers

iStore Concept

• Oracle iStore 11i: electronic commerce application that provides a web-based channel for selling of products and services direct to customers (B2C) and business partners (B2B).

• IStore module is a CRM Oracle Application module, that is fully integrated in the global Oracle Application package.

OracleiStore

OracleWorkflow

OracleInventoryOracle

AccountsReceivable

OracleQuoting

OracleShipping

OraclePricing

OracleOrderMgt

View Invoices

View Catalog

View Shipping Address

View Order

Status

Check Availability

OracleConfigu-

rator

Email

Notification

• Specialty stores:

– Multiple web stores within a single instance (per responsibility defined)

• Product catalog:

– Supports product relationships (substitute items)

• Oracle Configurator:

– Integration as in OM

• Oracle Advanced Pricing:

– Integration as in OM

• ATP check:

– Integration as in OM

• B2B functionality:

– Approval step, consolidated check out, Share Cart…

• Customer’s Shopping List:

– Customer can use it’s own shopping list

Oracle iStore: General Concepts / Features – 1 –

• Attachments:

– Attachments applied are copied up to OM Order

• Direct item Entry:

– Customer can enter items without searching

• Promotion Codes / Agreements

– Use promotion codes / Agreements to use in QP.

• E-mail notifications:

– Orders placed, Cancelled orders, Forgotten passwords,…

• Product Search:

– By Item Code, Description, Long Description, Category and item relationships

(synonyms, substitute items,…)

• Order Cancellation Ability;

– Till order is Pick Released;

• Order Tracker functionality:

– Delivery status, carrier consignment status

Oracle iStore: General Concepts / Features – 2 –

Prerequisites for iStore ImplementationSystem

• Hardware

• Sizing server (how many users / transactions expected)

• Security / firewall check

• Activate Configurator:

• Set up module Bill of Materials

• Create Bill of Material for configuration

• Install Configurator Developer

• Create Configuration rules

• Activate Availability

• Setup ATP (Available to Promise) in Oracle

Prerequisites for iStore ImplementationSystem

• Design Stores

• Layout (including product code, name, short description, long description)

• Items to be published

• Which items per store ?

• Which customers / customer group per store ?

• B2B � B2C

• Address Creation (Bill To / Ship To)

• Agreements / Promotion Codes

• Sales assistance

• Carrier info• Create link iStore � Carrier consignment site

Prerequisites for iStore ImplementationCustomer preparation

• Target Group

• Which customers in pilot ?

• Which customer group finally ?

• Communication plan (what and when to communicate?)

• Motivation towards customers (using Bonus / Discounts / Accrues ?)

• User Manual creation / Training ?

Prerequisites for iStore ImplementationInternal – TGIS – preparation

• User Maintenance

• Who is responsible for user maintenance?

• Self registration

• Primary users

• Username format

• Communication internally

• Helpdesk (customer assistance)

• Who will participate ?

• Support structure (1st contact, 2nd contact…)

• Open / Closed times

Project Objectives – Business view

• To introduce Web ordering to IDD customers (4 pilots)

• To establish smooth ordering process with customers

• To realize easy order management at customer / TGIS side

• As a first pilot to enhance e-commerce with customers B2B

Pilot selection process

Pilot Customers

• Atsys, Dealer in Belgium

• Felten & Stein, Dealer/Distributor Luxembourg

• TOS Distribution, Distributor Ireland

• Techno Pro, Distributor Bulgaria

Selection Criteria:• Number of Deliveries• Size of Business Partner• Professionalism • Willingness• Representing IDD Customers

Main Results Store Layout/ContentName:

• TGIS Store

• should be reached through Single Sign on from IDD Extranet

Main Results Store Layout/Content

Tabs/Sections:

• Configurations

• Machines

• Options

• Supplies

• Promotional Items

Main Results Store Layout/Content

Tabs/Sections:

• No Pictures

• After Login: Start with Shopping Cart

• 5 Different Layouts (examples on next pages)

Main Results Store Layout/ContentLayout I

Main Results Store Layout/ContentLayout II

Main Results Store Layout/ContentLayout III

Main Results Store Layout/Content

Layout IV

Main Results Store Layout/Content

Layout V

Main Results Store Layout/Content

Recommendation Layout III:

• Good visibility

• ATP information only available on demand

• Qty. > 1 can be entered directly

Main Results Store Layout/Content

• All active items are displayed, but only selectable if item is in Customer Price List

• Number of visible items will be reduced from all items to Active items

• Configurations have no logical rules – only help to see all applicable Options/Supplies per MC

• Additional section:

– Direct item entry: Batch/Quick Entry if Customer know the item number

– Search function by section

– Shopping list(s)

– Save/Share Carts

Main Results iStore – Use of Shop

Primary User Concept:

Create user types, that contain various permissions, and that

the primary can choose and assign to business users to the

entire store:

• create orders

• view orders

• cancel orders

• End orders

• Etc.

Main Results iStore – Use of Shop

Available to Promise (ATP):

ATP PJ @ TGIS is ongoing to 1st have internal ATP and 2nd step to

open it to Customers. For the time being we will show in iStore the

following:

1. “Available in Stock” if Stock is > Open Orders

2. “Limited Quantity. For further information please contact TGIS Sales Dept." if

Stock is < Quantity X (tbd)

3. “Not available in Stock” if Stock is 0

Main Results iStore – Use of Shop

• Bill-to and Ship-to Creation by Customer is not allowed

• Tracking and Tracing with sophisticated Search Function:

– Of Orders placed

– Of Invoices

– Of Payments

• Warehouse Status Tracking @ NED can be added later

• Delivery Status Tracking @ Parcel Shipment/Logistics Provider can be added later

Implementation Plan

• Wk 5/6: Schedule Meeting with all team members reg. High level Testing &

Acceptance

• Wk 7/8: Prepare my staff for the fundamental Change and New way of working -

maybe 0,5 days Off-site event

• Week 8/9 User Acceptance Test by CS staff - ideally each team member should

simulate by entering real Customer Orders in Test Environment

• Week 10/11: Go-Live Production & CS staff should do the same as 5. on production

Environment

• Week 12: Presentation, Training and Go Live with Customers

Technical design

ERP System

iStore Arch

jsp Pages

StoreWeb Server

ERP DB

ERP InterFace TablesOI

Store FrontPages

Other internal OLTP

transactionslike Bus reports/

queries

Logistics

Suppliers

Other BusPartners

(Wholesaler/Retailers)

iSto

re a

pp

s cl

ass

JTF

Fo

un

da

tion

AO

LJ

Module dependency

iSupport

iStore

Order Capture

Accounts

Receivable/ TCA

Inventory

iMarketing

TeleSales (Quotes

and Opportunities)

Configurator

(Concentra)

EcFoundation

(JTF)

OTM

(Telephony)

Price Engine/Adv

Pricing

iPaymentMRP

Order

Management

Shipping

AOL

(Concurrent/Fnd)

WorkFlow

Tax

View Shipping Addr

View Order/Order StatusView Catalog

AP

(Bank Accts)

View Invoices

iStore Dependency Tree

ERP Product

CRM Product

Issues

• Performance: Number of items per store – solved after patching

• Pricing – price list per customer difficult to handle