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ORACLEFAST TALKS

Celeste O’DeaSenior Manager, Application Strategy & BDOracle

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The Robot Swim Lane

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Top 10 Strategic Technology Trends for 2018

Strategic technology trends have significant disruptive potential over the next five years. The top trends for 2018 underpin the digital platform and set the stage for business innovation. Organizations must examine their business impacts and adjust business models and operations appropriately or risk losing competitive advantage to those who do. These are trends that IT cannot afford to ignore.


Median represents a comparison against a cross‐industry peer group based on complexity demand drivers

World Class was determined based on first quartile performance in both efficiency and effectiveness based on consistent ‘value grid’ scoring methodology used for all participants

1st Quartile companies represent the top 25% of the total benchmark population for efficiency or effectiveness

Hackett Value Grid™

1st QuartileBreakpoint

1st QuartileBreakpoint

30%

Only 30% of the world class performers are world class in more than one process

Organizations with Multiple World Class Processes

80%

80% of the multiple process performers had world class technology

Multiple

Processes

Technolgy + Other

Hackett Findings on Technology Impact on Processes

Source: The Hackett Group41


Ohio – A Case Study


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Modern Best Practice DemandsArtificial Intelligence

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The Mobile Transformation: The Post App Era Begins

2014 2020

New platforms

New experiences and tools

New devices

Cases where apps donनt work

Chatbots and messaging become platforms and apps move to the cloud

Virtual Personal Assistants take over app tasks and interaction orchestration of many devices

Immersive technologies (AR &VR) brings the physical and digital worlds together in HMDs

Problems of scale for the IoT, physical web One‐off interactions

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Building the Chat Bot

alone is not hard

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What’s Hard?• Understanding language• Meaningful Conversations• Business Enablement• Data Integration• Multiple Messaging Channels• Explainable Decisions

Confidential


Mobile Cloud

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Cloud Platform

Line of Business

Developers and DevOps

Architects and IT Ops

Mobile Core

Client Development

Tools

Customer Analytics

Intelligent Bots

Confidential


Workforce Bots: Over 650+ customers and rapidly growing

Confidential


Intelligent Bots Use Case Examples

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CONSUMER UTILITY BOT• Account Management• Outages• Billing & Payment• Promotions

MEMBER RETAIL BOT• Account Management• Scheduling• Vaccinations• Store Information

AIRCRAFT MAINT. BOT• Status• Reports• Resources• Parts

PASSENGER TRAVEL BOT• Find & Book packages• Tickets• FAQ• Reminders

• Banking Transactions• Customer Service (FAQ)• Foreign Travel (ATM)• Credit Card Applications

CONSUMER BANKING BOT

INSURANCE BOT• Account Management• Quotes• Claims• Payment

CONSUMER BANKING BOT• Banking Transactions• Customer Service (FAQ)

CONSUMER SAFETY BOT• Incident Management• Status• Notifications

CONSUMER RETAIL BOT• Feedback and inquiries • Installation requirements• Product repair• Account Mgmt.

EMPLOYEE HCM BOT• Time Cards• PTO / Sick

STUDENT BANKING BOT• Banking Transactions• Customer Service (FAQ)

Confidential


Where Are We Headed?


Reduces: • Processing costs• Human error and single

points of failure

Improves performance and increase agility across: • ��• Receivables• �� • ��

Provides more resources and better insights to enable: • Strategic Initiatives • More influence

Greater Efficiency

Better Insights

More Influence

AI: Transform the Back Office

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Greater Efficiency Touchless Transactions (Automated)Intelligent Defaulting Recommended User Actions Intelligent Document ReconciliationAudit AutomationIntelligent Close OrchestrationAutomation of Compliance

Purpose‐Built, Artificial Intelligence and Data‐Driven Apps.

Adaptive Intelligence

Better InsightsIntelligent PaymentsIntelligent ReceivablesSupplier RecommendationsInventory Auto Fulfillment

More InfluenceConnected IntelligenceContinuous CloseException Detection


HCM CloudBest-Fit Candidates

CX CloudNext Best Offers and RecommendationsCoordinated Open-Time ContentIntuitive Search Experiences Connected AudiencesOptimized Marketing Orchestrations Best Sales Actions Smart Call Points Automated Answers

Purpose-Built, Artificial Intelligence and Data-Driven AppsConnected Intelligence Amplifies the Value of CX, ERP, SCM, and HCM

Adaptive Intelligent Software ERP Cloud

Optimized Supplier Payment Terms Best-Fit Suppliers

SCM CloudOptimized Demand SensingDynamic Pricing

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Adaptive Intelligence Driving Data AnalyticsHCM ERP

SCM CX

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