ORACLE ERP CLOUD SIGJune 18, 2018

Agenda

• Board Introductions (10 minutes – Kevin Johnson/Sue Shaw)

• R13 Known Issues (20 minutes – Kevin/Sue for Logan Wacker)• Defect Resolution

• Key Benefits

• Discussion (20 minutes - Group)

• Topic List Review (10 minutes – Kevin Johnson)

ERP Cloud SIG Purpose

• This group is open to anyone who wishes to know more

about Oracle ERP Cloud. Our Purpose is to:

• Understand how ERP Cloud can work for your company

• Network with other ERP Cloud customers and partners

• Share ERP Cloud best practices and lessons learned

• Receive education about ERP Cloud

• Work together to advance ERP Cloud enhancement requests

Board Introductions

Kevin Johnson

President

Ohio National

Sue Shaw

Vice President

ATCO Group

Logan Wacker

Enhancement Coordinator

Elire Inc.

Matt Hauser

Content Coordinator

AXIA Consulting

Dan Rinaldi

Member At-Large

Ohio National

What It means to be a Board Member

• Attend and participate in conference calls (current

schedule is every second month)

• Attend and participate in face to face meetings at

Collaborate and Oracle OpenWorld and any other

relevant events if possible

• Assists in membership recruitment efforts by forwarding

SIG information and meeting details to any interested

parties such as:• Oracle Sales reps

• Other SIGs

• Customers not yet part of the SIG

• Business partners (they can also notify their customers)

Board Member Roles Filled

• President – Kevin Johnson• Provides insight to Quest’s board on strategic issues of concern to SIG members

• Serves as key contact for all information that relates to the SIG members

• Serves as liaison to primary Oracle contacts for SIG members

• Vice President – Sue Shaw• Performs additional functions as assigned by the President

• Provides leadership and direction for the SIG

• Enhancement Coordinator – Logan Wacker• Acts as the primary contact for Enhancement ideas

• Is familiar with the Oracle idea labs on cloud customer connect

• Content Lead - Matt Hauser• Maintains SIG meeting topic list

• Facilitates search for subject matter experts that can provide information on a topic of interest

to the SIG

• Facilitates the creation of appropriate presentations and discussions on topics of interest during

SIG meetings

• Member At Large – Dan Rinaldi• Duties will be assigned by the Executive Board

Board Member Roles Outstanding

• Communications Coordinator• Serves as main contact for Quest to obtain any information about the SIG members

• Serves as main contact for any individuals interested in becoming members of the

SIG

• Serves as main contact for Oracle to obtain any information about the SIG members

• Provides any other useful information/materials to be posted on the Quest website

• Takes and distributes monthly conference call notes to SIG membership

• Functional Area Lead(s)• Subject matter expert in a specific area of functionality in ERP Cloud such as

Finance, SCM or Technical (PaaS or IaaS)

• Works with Content Lead to ensure meeting topics are pertinent to their area of

focus

• Ensures area of focus is adequately represented in the SIG

• If required, facilitates calls on specific topics related to their area of focus

Board Member Roles Outstanding

• Oracle Liaison (Oracle Employee) – To be Named• Serves as key contact/liaison to Oracle for the Special Interest Group (SIG)

• Participates in all meetings and conference calls of the SIG

• Forwards meeting and conference call information to appropriate Oracle stakeholders

• Promotes SIG to ERP Cloud customers and at any Oracle internal events

• Recommends topics of interest to the SIG

• Liaises with subject matter experts who can provide information or presentations on

topics of interest to the SIG

• Members At – Large (3-4 Positions)• Other board positions may exist at the discretion of the board. These positions will

be considered Members at Large. Their respective duties will be determined and

assigned by the President and/or the Executive Board. A Member at Large can be

either a customer or a partner

ISSUE TRIAGE &

DEFECT RESOLUTIONLogan Wacker, Elire Inc

Issue Triage

You’ve encountered an issue, potential bug/possible

defect, or have questions regarding functionality. What do I

do next?!

My Oracle Support (MOS) Cloud Customer Connect

Working with My Oracle Support

Best Practices:

• Search the Knowledge Base: The chances are, an

answer or solution already exists for your issue. Oracle

recommends you explore this as your first step towards

resolution

• Open a Service Request (SR): Utilize Oracle Global

Customer Support. Remember: One issue per SR

• Follow Severity Descriptions as this needs to be in alignment with

Oracle Policy

• If additional attention is needed, request the On Duty Manger’s

attention

Support Contacts:• Online: https://support.oracle.com/

• Call: 1.800.223.1711

Cloud Customer Connect

Engage the Community: Through Cloud Customer

Connect, you can engage your peers via product lines

where you post your questions, proposed ideas and

receive feedback

https://cloudcustomerconnect.oracle.com

R13 KNOWN ISSUESLogan Wacker, Elire Inc

FAQ

• Q: How do I upgrade from R12 to R13?

• A: Scheduling an upgrade is handled through My Services in MOS

by system admin’s who’ve been notified by Oracle. Upgrades are

invite only.

• Q: Will R12 home page URL still work after R13 upgrade?

• A:Yes, in R12 the URL read like

http://xxxx.fs.datacenter.oraclecloud.com/homepage/faces/FuseWe

lcome. In R13 the URL rewrite in the app server appears as

https://xxxx.fa.datacenter.oraclecloud.com/fscmUI/faces/FuseWelc

ome

• Q: What is the default idle session time out in R13?

• A: 2 hrs. (In R12, it was 30 min and customers could request to

change through an SR)

Frequent Customer Facing Issues

• I: Network Connectivity Removed:

• Cause: Upgrade deleted all previously established network

connectivity for processes like Bank Statement Import.

• Resolution: Open one SR containing the previously closed SR’s

that established connectivity along with each banks host name, port

and IP addresses. Turn around time ~1 week by MOS

Frequent Customer Facing Issues

• I: Cannot add Bank Account for Expense Reimbursement:

• API Bug issue. Resolve in June Bundle. Reference: Bug 28031602

Frequent Customer Facing Issues

• I: Add role button is greyed out in security console

• Cause: Default setting in R13 doesn’t allow role membership

addition in security console. Reference: Document 2276366.1

Frequent Customer Facing Issues

• I: Can’t run LDAP processes

• Cause: Duplicated R9 and R13 seeded roles are assigned.

Reference: Document 2403120.1

• I: Duplicated LDAP requests sent (1st does nothing, 2nd

invokes multiple child processes and works) Reference:

Bug 27975050 (resolved in v. 11.13.18.02)

Frequent Customer Facing Issues

• Complete listing of recognized known issues, reference

MOS: Doc ID 2394757.1

DISCUSSIONS

NEXT MONTHS TOPIC?!

Next Month Topic…

• How to manage the Patch/Quarterly Updates

• Quarterly frequency, two weeks to test, Audit verification etc.

• Change management and user adoption guidance, tips and tricks, etc

• Enhancement request process

• Customers need to work together

• Using Cloud Customer Connect “ideas”

• SRs and how best to work with Oracle Support

• New release information locations – what’s good and what’s not

• How best to handle Segregation of Duties management?

• Planning refreshes

• Support model – what different skills are needed

• Cross functional impacts – ie structure set up that works for both ERP and

HCM

• Data Masking Usefulness

• Notification of Environment maintenance/downtime improvements

• Anything else?

Key Dates & Next Steps

Key Dates• SIG Calls

• Monday, August 13 at 1PM EST

• Monday, October 8 at 1PM EST

• OOW Meeting – Details TBD Oct. 22-

26th

• Monday, December 10 at 1PM EST

Next Steps

• Participate in Group Discussion

on our page for future topics• https://www.questdirect.org/groups/h

ome/211

• Let us know if you would like to

be part of the Board!