oracle billing and revenue management(brm)

Download Oracle Billing and Revenue Management(BRM)

Post on 28-Nov-2014




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A fundamental approach to know about Billing and revenue management and its business significance for companies who are in telecom communication/media business.


  • 1. Billing And Revenue Management Fundamental Approach Raghwendra Vikram BRM Consultant Raghwendra Vikram_BRM_Consultant
  • 2. Introduction BRM Oracle Communications Billing and Revenue Management (Oracle BRM) is the Telco's industrys leading solution intended for communications service providers. BRM can bill and manage all communications services including wire line, wireless, broadband, cable, voice over IP, IPTV, music, and video. In 2006 Oracle acquired Portal Software and the solution was renamed Oracle BRM. Oracle Communications Billing and Revenue Management (BRM) empowers service providers to embrace innovation, significantly improve time to market of new products and services, build stronger brands and lower operational costs . Raghwendra Vikram_BRM_Consultant
  • 3. What BRM can do! From Business Perspective: It supports full convergence-prepaid and postpaid for any service and business model Enables rapidly and easily managed and launched personalized offers, promotions, and discounts Includes partner management and revenue share for any model and relationship Helps maximize revenue and minimize loss associated with fraud and revenue leakage Rapidly supports new business models including cloud, M2M, and MVNOs Raghwendra Vikram_BRM_Consultant
  • 4. BRM Functional Overview/Revenue Management Cycle Revenue Analysis Collect Customer usages and customer data Revenue Generation Set Up services Register and manages customers Subscription management Revenue Capture Authenticate and authorize Customer logins Rate service usages BRM database Price list data Account data Event data Revenue Collection Bill customers and collect payments Financial Management Raghwendra Vikram_BRM_Consultant
  • 5. BRM revenue generation enables you to deliver services with optimal pricing to your customers. The following business processes and capabilities are included in the solution: Pricing Management:- Customer Management:- Service Enablement:- Raghwendra Vikram_BRM_Consultant
  • 6. Registering Customers When you register a customer, you create a customer account in the BRM database. (PCM_OP_CUST_COMMIT_CUSTOMER- Opcode) Ways to Register Customers:- Have CSRs create accounts by using Customer Center Web-based registration Raghwendra Vikram_BRM_Consultant
  • 7. BRM Pricing Charging customers for Services:- Defining/ creating a price list Products Discounts Deals Plans Plan Lists Billable Events An Event is an action recognized and recorded by BRM Ratings the events The process that determines the balance impact of an event to a customers account Raghwendra Vikram_BRM_Consultant
  • 8. BRM revenue capture enables to rate service usage with a high level of control and responsiveness. The following business processes and capabilities are included within BRM: Service Authorization:- Event Collection:- Rating and Discounting:- Balance Management:- Raghwendra Vikram_BRM_Consultant
  • 9. Authentication, Authorization, and Accounting Authentication provides a way for you to identify customers (for example, by requiring a login name and a password). Authorization provides a way to control what customers can do with their services. For example, you can restrict access based on products owned or credit limits. Accounting tracks the resources used by the customer and enables you to rate usage. Raghwendra Vikram_BRM_Consultant
  • 10. Rating the events Rating process:- Rating is the process of measuring customer activity, determining how much to charge for it.(Real time +Batch rating) Events Rating Engine Charge Discount Database Event Creation with Balance Impact 2 min call Account ID Pricing Info Raghwendra Vikram_BRM_Consultant
  • 11. BRM revenue collection The following business processes and capabilities are included within Billing and Revenue Management: Billing:- Financial Management:- Payment and Collections:- Revenue Sharing and Settlements:- Raghwendra Vikram_BRM_Consultant
  • 12. BRM Billing Accounting and Billing Cycle Accounting Cycle duration is always one month Billing Cycle is multiple of Accounting Cycle BRM Performs monthly accounting BRM Raghwendra Vikram_BRM_Consultant
  • 13. BRM Billing Billing Customers Raghwendra Vikram_BRM_Consultant
  • 14. Managing Payments:- By default BRM is configured to accept different methods of payments.(credit card, direct debit, cash, and check) You can configure your business policies to handle overpayments and underpayments. Managing Accounts Receivable:- A/R includes all money owed to your business by customers who have bought your goods or services. Typical A/R tasks include: Displaying a customers balance. Applying a credit or debit to a customers balance Managing billing disputes. Adjusting the tax on a bill. Raghwendra Vikram_BRM_Consultant
  • 15. How BRM Processes a Typical Billable Event Customer Logs In for Any Service BRM database External Application Collects login and password Services Email Voice GPRS Authentication Check/Granted BRM record the start/Stop of session event BRM rate the event/ Any discounts Customer A/c balances add up Raghwendra Vikram_BRM_Consultant
  • 16. BRM revenue analysis enables you to audit processes for revenue leakage, generate business intelligence reports. The following business processes and capabilities are included within BRM: Revenue Assurance:- Reporting & Reconciliation:- Raghwendra Vikram_BRM_Consultant
  • 17. Reports Formats of Oracle BRM We can run the reports from any Windows 2000 or Windows XP computer that has access to BRM database. We can display and print report results in tabular text format, a chart, or both. We can also save reports to disk, convert reports to Portable Document Format (PDF) or Rich Text Format (RTF), and display reports on HTML Web pages. We can export G/L reports into XML files and it can be loaded into external G/L systems.BRM database contains invoices data in XML formats. Then SQL query is used to retrieve data from BRM database. Then it delivers reports to subscriber based on configurations. Most of the billing system generates structured ASCII text containing the content of the bill. Raghwendra Vikram_BRM_Consultant
  • 18. Capturing system A data collector in the network switch (MSC, GGSN, SSMS etc) captures the usage in the form of Call Detail Record (CDR)/Usage Detail Record (UDRs). These raw CDRs/UDRs are in turn converted by the mediation system into a format understandable by the Billing System. Network Switches MSC GGSN SSMS WAP gate Customer starts using services Raw UDR/CDR Formatted UDR/CDR Mediation System Billing System The Mediation System collects CDRs from different network elements in different formats. Various network elements generate CDRs in ASN.1 format and some network elements have their own proprietary format of CDRs. The Mediation System processes all the CDRs and converts them into a format compatible to the downstream system, which is usually a Billing System. Raghwendra Vikram_BRM_Consultant
  • 19. Rating Process Rating Engine receives the even


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