Optimizing the Windows Desktop

Marián SkalickýWindows Client Business Group

LeadMicrosoft Slovakia s.r.o.

Accelerating Deployment & Managing the Desktop

EasierFind and use information

Key Enterprise Desktop Manageability Challenges

More SecureImprove security and legislative compliance

Lower CostOptimize desktopinfrastructure

Better ConnectedEnable your mobile

workforce

Application Compatibility

Software Asset

Management

Make PCsSafe to Use

Protect Datain PCs

Diagnosticsand Help Desk

Flexible ComputingModels

PC Manageability

The Optimized Windows DesktopWindows Vista Enterprise + Microsoft Desktop Optimization Pack: the most cost-effective and flexible desktop management solution

System CenterVirtual AppServer

System Center DEM Operations

Manager 2007

Translating software inventoryinto business intelligence

Enhancing group policy throughchange management

Dynamically streaming software as a centrally managed service

Proactively managing application and operating system failures

Powerful tools to accelerate desktop repair

ALERT: Application Xhas failed

AppApp

AppApp

AppAppApp App

AppAppApp

InventoryAssets

ManageGroup

Policies

Virtualize and Stream

Apps

Monitor Crashes

RepairDesktops

The SoftGrid® PlatformThe SoftGrid® PlatformThe EngineThe Engine

Centralized, policy-based application management

Microsoft SoftGrid Application VirtualizationDynamically streaming software as a centrally managed service

Application virtualization

On-demand delivery

Rapidly packages applications through active watch technology including execution dependencies.

Delivers launch threshold of application through dynamic streaming protocol and caches for repeat use. Supports disconnected mode.

Applications delivered by highly scalable infrastructure and assigned by Active Directory. Optional application license enforcement.

Microsoft SoftGrid Application VirtualizationDynamically streaming software as a centrally managed service

Demo

Microsoft SoftGrid Application Virtualization» Applications are

virtualized per instance:» Files (incl System Files)» Registry» Fonts» .ini» COM/DCOM objects» Services» Name Spaces» Semafores, Mutexes

» Applications do not get installed or alter the operating system

» Yet Tasks process locally on the host computer

SoftGrid SolutionsBuild Business Continuity for Applications

Simplify & Accelerate App and OS Migrations

Reduce Application Management Costs

Enable Roaming and Free Seating

Reduce Appcompatibility andTesting

ReduceHelp Desk Calls

Consolidate,Standardize and Stabilize Images

ConsolidateTerminal Services Servers

Enable Roaming and Free Seating

SoftGrid makes it possible for users to share Windows desktops and laptops.

» Any user can access any computer on the network to get their applications.

» Machines become generic instead of user-specific

Simplify & Accelerate OS Migrations

SoftGrid accelerates OS Migrations by reducing the dependencies and testing between applications in preparation for migrating operating systems

» Elimination of application to application conflicts and testing accelerates migrations

» Virtualized applications can be deployed to variety of systems

» Application state travels with users

Reduce Support Calls

SoftGrid reduces help desk calls by over 30% by making it easier for IT to resolve problems centrally and reducing the likelihood of problems in the first place

» Problem resolution is application-centric, not system-wide

» Reduce visits to computer by fixing problems remotely

» Deployment is pulled and not installed, leading to a higher success rate

15%

52%

4%

11%

18%

Helpdesk

Deskside visits

Engineering

Patch Mgmt

Overhead

Source: Intel IT Avg. Quarterly Spending on Desktop PC Support

Consolidate, Standardize and Stabilize Images

» Reduce the size and complexity of images

» Move closer to the goal of a “single image” for the entire enterprise

» Repurpose systems without constant re-imaging

Before SoftGrid

With SoftGrid

Microsoft Asset Inventory ServiceTranslating software inventory into business intelligence

Easily-administered service

» Scans desktops» Checks against central host: 430K titles» Assigns intelligent naming to software

» Simplifies compliance and disaster recovery

Application compatibilitySoftware asset management

Customer Usage Flow

Microsoft Advanced Group Policy ManagementEnhancing group policy through change management

Enable effective group policy change management

» Role-based administration & templates

» Flexible delegation model» Versioning, history & rollback

» Accelerate management with granular administrative control

» Reduce risk of widespread failure

PC ManageabilityDiagnostics & Help Desk

Microsoft Diagnostics & Recovery ToolsetPowerful tools to accelerate desktop repair

Accelerate TCO savings by minimizing recovery time

» Recover deleted files, manipulate services, devices, passwords, more

» Recover instead of reloading Windows

» Make PCs safe to use

» Accelerates desktop management and responsiveness

PC manageabilityDiagnostics & Help Desk

Microsoft Diagnostics & Recovery Toolset

ERD Commander» Boots unstable or unbootable

systems so you can:

» Use Wizards to diagnose and repair issues

» Reset local account passwords including Administrator

» Safely recover deleted files

» Edit the Windows registry, manage drivers/services

» Access offline system’s data from the network

Powerful tools to accelerate desktop repair

Demo

Microsoft System Center Desktop Error MonitoringProactively manage application and operating system failures

Accelerates desktop stability and reduces Windows desktop TCO

» Agentless crash monitoring» Crash/hang data captured and

stored in central server» Rich SQL DB for data analysis » Direct access to troubleshooting

and resolution knowledgebase

» Accelerate desktop management and IT responsiveness

» Improve desktop stability & end-user productivity

Diagnostics & Help DeskPC Manageability

Productivity lossesPotential data lossRoot problem not fixedNo IT awareness

All costs above and …Help desk FTE costAdditional productivity loss in

time with helpdesk

All costs above and …One-off escalations often low

priorityLittle ability to track problems

stemming from system changes (i.e., patch deployment)

28

Desktop Administrators Lack Awareness of End-User Crash LevelsUnreported Incidents Drive Operation and Cost Implications

DEM provides awareness and insight!

DesktopDesktop Crash!Crash!

ResolveKnown error

fielded before

RebootMost common end-user behavior

Call Help DeskFew help desks

equipped to resolve

EscalateEscalateDesktop Admin Desktop Admin

likely see <5% of likely see <5% of crashescrashes

Operational/Cost Implications

<10%<10%(1)(1)

>90%>90%(1)(1)

+

+

((1) 1) DEM customer investigationDEM customer investigation interviews; MS Help desk qualitative discussions interviews; MS Help desk qualitative discussions

Customer Usage Flow

Application Error Events

DEM provides access to Microsoft Knowledge Base to easily find solutions to crashes

Report - Top N Applications

DEM can summarize errors in simple graphs to show which applications are causing problems

The Optimized Windows DesktopWindows Vista Enterprise + Microsoft Desktop Optimization Pack: the most cost-effective and flexible desktop management solution

» SoftGrid Application Virtualization

» Asset Inventory Service» Diagnostics and Recovery

Toolset» Advanced Group Policy

Management» System Center Desktop Error

Monitoring

Includes all features of Windows Vista Business plus:

» Four Virtual Operating Systems» Diskless PC and Remote Boot» Windows BitLocker Drive

Encryption» Multi-lingual User Interface (MUI)» Subsystem for Unix-Based Apps

(SUA)

Application compatibility

PC manageability

Flexible computing

models

Protect data in PCs

Make PCs safe to use

Diagnostics & Help Desk

Software asset

management

Product Availability

The availability of the components within the Microsoft Desktop Optimization Pack for Software Assurance is as follows through MLVS:

»SoftGrid Application Virtualization v4.2»Advanced Group Policy Management 2.5»Diagnostics & Recovery Toolset 5.0»System Center Desktop Error Monitoring 3.0»Asset Inventory Service 1.0 beta

» Asset Inventory Service 1.0 will release to the web with links via the MDOP download and CD Media Kit at end of 2007

Resources

»Website for Microsoft Desktop Optimization Pack for Software Assurance

»http://www.windowsvista.com/optimizeddesktop

Resources Available»Microsoft Desktop Optimization Pack for Software

Assurance overview datasheet»Datasheets for each component technology»Customer FAQ

© 2007 Microsoft Corporation. All rights reserved. This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary.

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