Optimizing Performance:

Learning Management and Beyond

Jennifer Jones, Director of Product – Public Sector

Misty Pratt, Sr. Product Manager – Public Sector

Casey McIntosh, Sr. Director of Product – Workforce Management

Alex Montgomery, Sr. Director of Product – Fleet, Asset, Inventory Management

Objectives

• Gain great understanding of and provide

feedback on:

– Product Vision

– Present and Future Solutions

Introducing Your Product Champions

Lori FranciscoProduct Coordinator

Dan DavidsonAssoc. Product ManagerContent Modernization

Jen JonesDirector, Product -Publice Sector

Troy McEneaneyProduct ManagerIntegrated Products

Misty PrattSr. Product ManagerTraining Management

Casey McIntoshSr. Director, Product Workforce Management

Alex MontgomerySr. Director, Product Fleet, Asset, Inventory

Public Sector Product Vision

Provide fully integrated solutions

which enable Public Sector

Entities to build the best trained

workforce, improve compliance,

reduce risks and enhance overall

operational performance.

Key Themes

2018 Strategic Initiatives

Q1 Q2 Q3 Q4

Casino Essentials

Global Risk Innovations

Fire Best Practices Series (VoC)

Help Widget (VoC)

Product Help Page (VoC)

Special Needs & Inclusion Catalog

TargetSolutions Check It – Canada

Knowledge Assessment P1 Beta

CalibrePress Partnership

Local Gov Content Packages (VoC)

Enhancement Review Process (VoC)

Release Process (VoC)

Course Sunset Process

TargetSolutions Check It

Virtual Reality – POC

JIRA

SSO

Halligan Partnership

2018 Platform Highlights

Q1 Q2 Q3 Q4

Update Merge User Tool

EDU Catalog Modernization

Customize # of Test Attempts in Activities Builder

NFPA 1500 – PTSD Course

Scheduled FTP Reports

Removed Terms of Use Checkbox from New User Login/Creation

TS Courses Printable

IAFC Course

Supervisor Access for Credentials

Enhanced Custom Cert Tool

CALFIRE JAC Solution

NFPA 1851 – Cancer Course

Enhanced Assignment Notif.

Updated SCORM Upload Tool

CAPCE Certificate Update

Date Complete – All Assignments Report

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2019 Organizational Readiness Suite

• TargetSolutions CHECK IT™

• Safety Data Sheet & Chemical

Management

Check It Solution Overview

Fleet Asset

Inventory Controlled Substances

2018 Highlights - Growth

● 600+ Agencies on the platform

● ~60,000 First Responders across the US

● ~425,000 Checks Completed. 12,000 in the last week of 2018.

2018 Highlights - Product

● Store Rooms● Equipment Redesign + Inspections● Apparatus Listing Redesign● Mobile App Rebuild● New Ticket Board - 4 ways to create tickets● Preventative Maintenance Schedules● Fuel Logs● BI Integration for better reporting

H1 2019 Product Focus - InventoryLogistics - From Warehouse to truck

Requisition Forms - Members

submit requests to be filled from

inventory

Detailed Controlled Substance

Tracking - Usage forms, new

dashboard, track by vial, barcode

scan vials and lots

Notifications - Text messages, notify

on controlled substance usage

Anomaly Detection - Detect when

narcotics usage pattern is out of line

with broader population

Whatever the DEA throws at us!

But what about everything else?We are listening, prioritizing and

building!

Small Item - Are scoped in alongside big

roadmap initiatives

Deeper Scheduling Integration - Better

overdue checklist notifications with

scheduling integration. Integrate

TargetSolutions data

● Driver Qualifications per truck

● Repair spend by shift lined up with

driver training

Hardware Integrations - Drug safes, RFID,

Telemetry

ePCR Usage Integration - Record

controlled substance usage from ePCR

1 Click Supply Reorder

Law Enforcement

Gathering Requirements● Lining up users, call signs and vehicles● Weapon Tracking and Testing● Issuing and Tracking Ammunition (Inventory &

Requisition forms)● Prioritizing Large Fleets (rebuild Service

Reminders UI)● COME TALK TO ME!

Where are we going?

Enable Massive Efficiencies through Inter-Agency

Resource Sharing

● Sell surplus Inventory during nationwide shortages

● Cross agency work order views to support shared mechanics

● Asset Quality Reports based on spend

SDS & Chemical Management

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Learning Suite

2019 Learning Suite

• Content

• Training Management

• Knowledge Assessment

• TSGO App

• Record Completions App

What Is Content Modernization?

• Updated Content

• Video Based

• Micro Courses

• Micro Learning

• Course Levels(Gold, Silver, Bronze)

• 3D Animation

• Augmented Reality

• Virtual Reality

2018 – Content Modernization

VerticalTotal

Courses

Total Course Hours

Cyber Security 13 7.25

IT & Security 37 57

Facility M&M 301 460.5

Municipal AEC 866 1647.5

Municipal P&U 161 186.5

Total 1378 2358.75

TargetSolutions Courses

Commercial Courses

2019 - Content Modernization Initiatives● Update of EMS courses

● Continuation of the Calibre

Press Partnership

● Completion of Special

Education catalog

● Updates to highly utilized

courses

Course Highlights

● Implicit Bias (LE)

● Reasonable Suspicion of Drugs/Alcohol

● EMS Allergies and Anaphylaxis

● NFPA 1001 Loss Control

● Flagger and Cone Safety (Traffic Control)

2019 - New & Updated Content

New Full Update Totals

DRIVING 13 2 15

FIRE 1 13 14

EMS 0 82 82

EDUSN 7 0 7

H20 2 0 2

HR 0 6 6

LE 18 1 19

TOTAL 41 105 145

Driver Program

• The driver program is 12 months

long, with one course being

unlocked for the driver per month.

• The initial assessment consists of

12 interactive driving scenarios,

followed by 24 test questions,

quizzing the driver on key

competencies.

• The courses that address the

competencies in which the driver

struggled will be weighted and

assigned first.

• Assessment videos

An interactive assessment built to test drivers on key competencies and automatically assign an individualized learning plan for each driver based on their weaknesses

TMS Roadmap - Admin Control

Bulletin BoardSetting to expand the Bulletin Board by removing the Schedule

Supervisor rightsFor content related features, limit and give access to courses and activities by tag or category

Credential TopicsControl the number of times courses & activities can count toward a requirement

TMS Roadmap - Events

Events• Single Event with multiple dates• Support for multiple day classes• ‘All day’ option• Copy Events• Tag Events

Calendar• Expand the calendar• Improve look and feel• Show all open Events• Filter Events by tag

TMS Roadmap - Communication

Mass MessagingSend email notifications to users from the platform

Forum notificationsOpt in notification option per topic; notification for all new topics

TMS Roadmap - Custom Content

Video player in ActivitiesFast forward restrictions and bookmarking

Mobile Support for HTML5 SCORM CoursesView SCORM courses on a mobile device

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TargetSolutions Knowledge AssessmentMaximize training effectiveness and organizational efficiency with

TargetSolutions Knowledge Assessment

TargetSolutions Knowledge Assessment allows you to build an assessment on key competencies for your organization, and automatically assign a custom learning plan based on individual assessment results.

With TargetSolutions Knowledge Assessment, you can expect the following benefits:

● Individualized learning plans

● Automated course and activity assignment

● Easily identify learning gaps for key competencies within your organization

● Massive administration time saved

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TargetSolutions Go

TargetSolutions Go is a mobile Micro-Reference application, containing videos from the latest TargetSolutions courses. The app is designed to allow users to easily reference short videos while on the go.

Current

● Refresher

● Reference

Future

● Microlearning courses available in both LMS and mobile apps

● Ability to assign, track, and run reports

● Have both “reference” material and “completable” courses

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TargetSolutions Record Completions

The TargetSolutions Record Completions app allows administrators and supervisors to record activities as complete from the field.

Some scenarios where the TargetSolutions RCA app would be beneficial:

● Drill-Yard training

● Classroom Training

● Uploading live video of training taken straight from smart device

New Platform Release in the Works

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2019 Workforce Management Suite

• TargetSolutions Scheduling™

• TargetSolutions Evaluations+™

TargetSolutions Scheduling™ Deep Integration

Credentials Integration With CS Certifications & Qualifiers

● TargetSolutions

credentials would

automatically sync

into certifications in

TSS

● Admins would be

able to create shift

“Qualifiers” based

on certifications that

users have.

● Eg. Only send out

Callback for users

who have Pump

Operator

certification

TargetSolutions Scheduling™ Deep Integration

Assigning activities/Recording completions filter based on who is on shift.

● When

admins/supervisors

are recording,

validating, deleting a

completion, or

making a new

assignment, they will

be able to filter by

who is on shift based

off of the schedule.

TargetSolutions Scheduling™ Deep Integration

Two-way Calendar/Events integration

● Ability to see TSS shifts in

TargetSolutions calendar

● Ability to view TargetSolutions

events/due dates in TSS schedule

● Deeper integration with TargetSolutions

events and TSS events

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TargetSolutions Evaluations+ is a mobile

application and online platform built to

streamline evaluations. Some features and

benefits of TargetSolutions Evaluations+™

include:

● Digital signatures right on mobile

device - no more having to track

down student signatures

● Pre-built state-specific skill sheets

● Support for group evaluations

● Video recording and playback

● Offline mode

● Barcode scanning

● Much more

TargetSolutions Evaluations+™

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● Robust reporting, trends, and

completion data

● Direct integration with

TargetSolutions. Easily add

your evaluations/skills directly

to credentials.

● Review and annotate video

recordings to provide in depth

feedback

● No need for separate login

credentials - all accessible

from TargetSolutions

TargetSolutions Evaluations+™

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2019 Risk Management Suite

• TargetSolutions Incident Tracking System

• Tip Reporting System*

TargetSolutions Incident TrackingQuickly and intuitively investigate, record, and report workplace

safety incidents and near-misses.

TargetSolutions Incident Tracking

TargetSolutions Incident Management allows you to streamline the whole incident process from start to finish, and provides the following benefits:

● Trending and analytics to help prevent future workplace incidents/worker’s comp claims.

● Save money on work related injuries

● Save administration time

● Reduce inefficiencies in incident reporting process

● Peace of mind knowing incident information is secure and cannot be lost.

● Direct integration with OSHA, making reporting a breeze

● Auto creation of the following forms:

○ Traffic accident form SR-1○ Employer’s report form 5020

○ Worker’s comp form DWC 1

Tip Reporting System

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Vector Solutions Community

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Features

• Features– Captivating Help Articles

• Articles contain a mix of videos, images, and text

• Vector Solutions Academy

– Client Q&A

• Discussion Boards to ask questions of the Community

– Product Updates

• Ability to subscribe to receive emails and notifications when a new Product or Course is launched

– Chat directly with our Support Team

• Future Phases:– Submit Product Enhancements

• Upvote on your peers ideas

– Ability to provide a personalized experience

• Show relevant industry and/or location specific groups, files

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What’s in

it for

you?

• Engaging Client Experience

– Avenue for collaboration and innovation

between our company and you, our clients

– Ability to leverage each other’s knowledge,

experiences, and best practices

• Be recognized in Community for participation

– Leaderboards and Badges

• Ability to communicate with entire community or

smaller, private subgroups

– Share announcements and files with industry

and/or location specific groups

How would you use the Community?