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Optimizing Omni-channel Planning for Omni-Channel Customer Experience The KPI’s That Drive Profitable Growth

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Page 1: Optimizing Omni-channel Planning for Omni-Channel Customer Experience · 2020-03-01 · Optimizing Omni-channel Planning for Omni-Channel Customer Experience The KPI’s That Drive

Optimizing Omni-channel Planning for Omni-Channel Customer Experience The KPI’s That Drive Profitable Growth

Page 2: Optimizing Omni-channel Planning for Omni-Channel Customer Experience · 2020-03-01 · Optimizing Omni-channel Planning for Omni-Channel Customer Experience The KPI’s That Drive

Paul Morgan Vice President, Nielsen

Bethany McDonald Sr. Manager CMI Analytics, Mars Pet Care

Peter Charette Senior Manager, Trade Promotion Management at Campbell Soup Company

Your Panelists Your Moderator

PromotionOptimizationInstitute–FallSummit2019–DallasTX

Page 3: Optimizing Omni-channel Planning for Omni-Channel Customer Experience · 2020-03-01 · Optimizing Omni-channel Planning for Omni-Channel Customer Experience The KPI’s That Drive

878BPromotionOptimizationInstitute–FallSummit2019–DallasTX

$65B

Page 4: Optimizing Omni-channel Planning for Omni-Channel Customer Experience · 2020-03-01 · Optimizing Omni-channel Planning for Omni-Channel Customer Experience The KPI’s That Drive

4PromotionOptimizationInstitute–FallSummit2019–DallasTX

Page 5: Optimizing Omni-channel Planning for Omni-Channel Customer Experience · 2020-03-01 · Optimizing Omni-channel Planning for Omni-Channel Customer Experience The KPI’s That Drive

5PromotionOptimizationInstitute–FallSummit2019–DallasTX

Page 6: Optimizing Omni-channel Planning for Omni-Channel Customer Experience · 2020-03-01 · Optimizing Omni-channel Planning for Omni-Channel Customer Experience The KPI’s That Drive

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FARMER TRAPS Complacent Repetitive Protective

HUNTER INSTINCTS Insatiable Curious Willing to Destroy

PromotionOptimizationInstitute–FallSummit2019–DallasTX

Page 7: Optimizing Omni-channel Planning for Omni-Channel Customer Experience · 2020-03-01 · Optimizing Omni-channel Planning for Omni-Channel Customer Experience The KPI’s That Drive

Optimizing Omni-channel Planning for Omni-Channel Customer Experience The KPI’s That Drive Profitable Growth

Page 8: Optimizing Omni-channel Planning for Omni-Channel Customer Experience · 2020-03-01 · Optimizing Omni-channel Planning for Omni-Channel Customer Experience The KPI’s That Drive

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THANK YOU bethanybobbitt peter-charette paulmorgan