optimizing network connectivity to your data center
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Op%mizing Network Connec%vity to Your Data Center Nick Kephart, Director of Product Marke%ng ThousandEyes
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Enterprise Networks Today
Chicago
San Jose
Hong Kong
London
CRM
MPLS / VPN
HR
ITSM
VoIP Gateway
Mobile
Home
ERP
Enterprise Data Center
Enterprise Branch Offices
SaaS Provider
IaaS Provider
Internet Backhaul
Marke%ng Website
IXP
Internet
Customers and Employees
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A World Without Clear Network Boundaries Enterprise Data Center
Internet
Mobile
ISPs CDNs DNS
Consumers
Home Office
Enterprise Branch Office
Three Problems
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2
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Visibility
Third par%es
Correla%on
Hos%ng / SaaS Provider
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Visibility into DC, WAN and Internet
ISP 2 ISP 1
Carrier availability
Fiber damage
Device malfunc%on Rou%ng table misconfigura%ons
High levels of loss with transit provider
New VoIP circuit
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• Ensure ISPs are using op%mal routes
• Monitor primary and backup routes
• Plan new circuits
• Iden%fy congested paths and segments
• Find traffic issues in hos%ng and internet service providers
Performance of DC Ingress and Egress
• Find faulty links and interfaces
• Measure effects on packet loss and latency
Devices Rou%ng Conges%on
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Visibility Across Networks Hos%ng / SaaS
Provider
Consumers
Enterprise Agents
1 WAN: ERP, email, intranet, VoIP, UC, MPLS
Internet
2SaaS: CRM, email, ITSM, collabora%on, HR, finance
Cloud Agent
3External-‐facing: websites, APIs, mobile, SaaS, rou%ng, DNS, DDoS, CDN
Enterprise Data Center
Enterprise Branch Office
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Solving ISP Issues Collabora%vely
Saves hours of debugging and informs beaer ops decisions • Speeds up response %me to data
center connec%vity degrada%on • Simplifies root cause analysis with
visualiza%on of rou%ng and ISP performance
“ThousandEyes gave us exactly what we were looking for, a microscopic view of the network, something nobody else could provide.”
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Proac%vely Triaging Connec%vity
Discovers issues before they affect customers • Builds standard runbooks for
connec%vity issues (e.g. check for DDoS, check edge, check CDN)
• Verifies all rou%ng changes take place as expected
• Creates outage reports for IT management and service providers
“ThousandEyes makes our lives easier because we can clearly where the problem exists.”
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Demo
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Check if the network is healthy
Problems reaching Frost Bank from mul%ple sites
Customer-‐Facing App Unavailable
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High packet loss indica%ng network problems
Check which network segment is
responsible
Caused by Packet Loss
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Sites with problems
Applica%on Server Hops that can be expanded to see more details
Root cause of problems
Affected Loca%ons Have Common Paths
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Iden%fied as this IP in Road Runner
Issue in Common Interface in One ISP
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Faster resolu%on by sharing an interac%ve view of the problem
Share Data with ISP to Speed Ticket Processing
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Interna%onal Connec%vity Issue
Packet loss spikes
SuccessFactors
But only from interna%onal loca%ons
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Issues with Tinet
Packet loss occurring in Tinet SuccessFactors
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Prior to Issue: 5 Upstream Providers Hosted in Internap
AboveNet
Tinet
Telia
Qwest
Cogent
Tokyo
London
Internap prefix
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During the Issue: Tinet Rerouted via Cogent
Tinet
Cogent
Withdrawn Routes
Newly Adver%sed Routes
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Summary
Significant customer trac%on, including F500 companies, 4 of the top 6 US banks
Enables mul%ple network segments to be treated as one network perimeter
Troubleshoot, monitor and analyze modern enterprise networks
Free trial: www.thousandeyes.com/signup