optimize the quality and performance of your oracle 11i applications

Optimize the Quality and Performance of your Oracle 11i Applications

Mercury Confidential & Proprietary 2

The Cost of Failure is High

Lost $19M in revenue and $23M in profits on a $9M SAP implementation due to functional and reliability issues

Lost revenue when a faulty application booked $25 San Francisco-Paris round trip fares

Lost $3-5M in revenue and 26% in cap value when systems went down for 22 hours


Addressing Delivery Issues is a Strategic Imperative

Automate manual tasks to reduce costs

Gain control and visibility via information, not data

Measure the impact of change to reduce risk


Successful Delivery Depends On:

GONO-GO

Test Strategyand Plan

Define Use Cases

Functional /Regression

Testing

TestRequirements

BusinessRequirements

Defects Issues

MANAGE REQUIREMENTS OPTIMIZE QUALITY OPTIMIZE PERFORMANCE

PerformanceTesting

CapacityPlanning

DESIGN AND DEVELOP

Diagnostics(J2EE, .Net, SAP

Siebel, Oracle)

TuningTest Creation

and Maintenance

An Effective Delivery Process


Successful Delivery Depends On:

PerformanceEngineers

App Support Engineers

SystemArchitects

IT Management

QA Engineers

Tester

GONO-GO

ProjectMangers QA

Engineers

Tester

LOB Business Analyst

Ops

Developers

An Aligned Team


Best-of-breed Capability Delivered GloballySuccessful Delivery Depends On:

CUSTOMER’S CENTRALIZED TESTING ENVIRONMENTCUSTOMER’S CENTRALIZED TESTING ENVIRONMENT

Web Server

Application A

Application C

Application B

View projects from different locations

Simultaneous browser-based testing of one

or more projects

Simultaneous browser-based testing of one

or more projectsReceive test data

and analyze resultsReceive test data

and analyze results

A

USAUSA

AsiaAsia

EuropeEurope

B

PooledTesting

Resources

C


Mercury Momentum

$0

$ R

eve

nu

e in

Mil

lio

ns

• Top 5 fastest growing

• S&P 500

• NASDAQ 100

• $506.5m 2003 Revenue

• $1.1B in cash as of Q3 2004

• $347M Deferred Revenueas of Q3 2004

Superb Financial Performance

Global BTO Leader

• Gartner’s only “Strong Positive” rating (twice)

• 86% of Fortune 100

• 56% Market Share in core markets

• SSPA Hall of Fame

$40

1995

$55

1996

$77

1997

$121

1998

$188

1999

$700

2004

$106–116*

$666–676*

2003

$507

$121

2002

$400

$67

$361

2001

$15

$307

2000

$42

* Projection

Change in Deferred Revenue

Revenue


Mercury and Oracle Partnership

• Mercury is a Certified Advantage Partner

• Mercury is the standard across Oracle• Applications Engineering

• Server Technology

• Oracle Consulting

• Support and Oracle.com

• Oracle co-develop and promote Starter Test Kits, available on Oracle Metalink “http://metalink.oracle.com”

• Two endorsement letters from Oracle

WinRunnerQuickTest ProfessionalLoadRunner


Extensive Use of Mercury Across Oracle

ApplicationEngineering

Ron Wohl

ServerTechnology

Chuck Rozwat

OracleConsultingKeith Block

Support and Oracle.com Mike Rocha

• 800 engineers use WinRunner 100,000+ scripts in use

• Test Starter Kit available free via Oracle MetaLink

• Team uses LoadRunner for load testing

• Tuning Kit to be available with the Oracle Application Server 10g

• TBU offers load testing services using LoadRunner

• Software Release Management

• Recommend LoadRunner

• Standardized on WinRunner and LoadRunner

• Runs 5,000 test scripts daily using WinRunner

• Testing services offering from Oracle On Demand


Products Tailored to Oracle

WinRunner and Functional Testing

• Oracle Forms• Oracle Java• Oracle Apps 11i certified

LoadRunner• Highly scalable NCA protocol

• Database transaction breakdown for isolating performance issues

Business Availability Center

• Monitor Oracle applications• End-to-end visibility

Change Management• Preconfigured workflow for upgrades and patch management


What does this mean?

Our customers will never get a release from PeopleSoft/Oracle they can’t test from Day One.

PeopleSoft/Oracle made available Testing Best Practices in the form of a Test Starter Kit

Technical advantages in Mercury solutions found nowhere else

Mercury is invited in early development of new releases


Joint Oracle Customers More than 1,900 and growing


Stage 0

Manual TestingManual Testing

Stage 1

ProjectTestingProjectTesting

Stage 2

ProductUtility

ProductUtility

Stage 3

Service Utility

Service Utility

Stage 4

Quality/ Performance

Authority

Quality/ Performance

Authority

The Path to Optimized Application Delivery

Mercury’s OfferingsMercury’s Offerings

80% of IT Organizations

80% of MercuryCustomers

Project- by-Project

Automation and Processes


Centralized Testing

Infrastructure


Best Practice Processes

Shared Across Projects and

Teams

~1% of MercuryCustomers

Centralized Testing Services


Mercury Quality CenterMERCURY QUALITY CENTER™

Dashboard

Managed Service In-house Deployment Combination

DELIVERY OPTIONS

Foundation

Shared Data Repository WorkflowsCentral Administration Open APIs

TestDirectorRequirementsManagement

Test Plan Test LabDefect

Management

Functional Testing

QuickTest Professional WinRunnerBusiness Process Testing


Mercury Application Delivery Dashboard

• Track and communicate risk factors that impede delivery success

• Focus management attention on critical project issues

• Determine if project will meet release criteria by tracking KPIs

Surface Delivery Status Across the Enterprise

BACK


TestDirector for Quality Center

• Manage the entire quality process with built-in traceability

• Anytime/anywhere access via web browser

• Over 30 third-party vendor integrations with published APIs

The Enterprise Platform for Quality

BACK


QuickTest Professional

• Identify unexpectedapplication behavior automatically

• Create reusable building blocks for Business Process Testing

• The most comprehensive enterprise environment coverage (30+)

Market Leading Solution for Functional Testing

BACK


Business Process Testing

• Uses only screen flows and data to create tests

• Significantly reduces automated test maintenance

• Designed specifically for business analysts

Script-Free Functional Testing

BACK


Mercury Performance CenterMERCURY PERFORMANCE CENTER™

Dashboard

Managed Service In-house Deployment Combination

DELIVERY OPTIONS

Foundation

Monitors ProtocolsVirtual Users

Capacity PlanningLoadRunnerDiagnostics

(J2EE, .Net, SAP, Siebel, Oracle)

Tuning

Global Management

Multiple-project Management • Resource Management


Mercury LoadRunner

• Ensure systems scale to meet peak usage

• Quickly pinpoint the source of performance problems

• Optimize your hardware environment to meet your business needs

Market Leading Solution for Performance Testing

BACK


Automated Load Testing

• Replaces real users with thousands of virtual users

• Generates consistent, measurable, and repeatable load; managed from a single point of control

• Efficiently isolates performance bottlenecks across all tiers/layers with automated reporting and analyses

Web Server App. Server DatabaseInternet/WAN

LoadRunnerVirtual Users

LoadRunnerController

PERFORMANCE MONITORS


Web Server App. Server DatabaseInternet/WAN

LoadRunnerVirtual Users

LoadRunnerController

Widest Application Support

PROTOCOLS

PERFORMANCE MONITORS

• Windows• Unix• Linux

OPERATING SYSTEMS NETWORK

• SNMP• WAN

Emulation

WEB SERVERS

• MS IIS• iPlanet• Apache

APP SERVERS

• BEA WebLogic• IBM WebSphere• ATG Dynamo• iPlanet App

Server

JAVA

• EJB• JDBC• JSP• Sitraka

JMonitor

Databases

• Oracle• MSSQL

Server• DB2

ERP/CRM

• SAP• Oracle• Siebel• PeopleSoft

WEB

• HTTP(S)• XML• Citrix ICA• SOAP• WAP

MIDDLEWARE

• EJBs• CORBA• COM• RMI• MQSeries

DATABASES

• Oracle• MS SQLServer• DB2• ODBC

LEGACY

• 3270• 5250• VT100


Mercury Diagnostics

• Pinpoints application bottlenecks down to a method, SQL statement or application object

• Reduces time to resolution for application issues

• Integrated with Mercury LoadRunner—combines end user response time with diagnostics

Pinpoint Application Bottlenecks

BACK


Mercury Tuning

• Isolates and resolves performance bottlenecks

• Establishes optimized configuration settings for production

• Creates a goal-oriented tuning methodology

Optimize System Infrastructure

BACK


Mercury Capacity Planning

• Compares multiple deployment scenarios for cost, utilization and performance metrics

• Identifies “scalability” of scenarios before hitting SLA or utilization issues

• Enables what-if analysis of multiple deployment scenarios to find optimal solution

Powered by HyPerformix

BACK


AXA FinancialPremier U.S. Financial Services Organization

“Mercury solutionshelp us identify and optimize the underlying IT processes that drive our business goals. We’ve saved 400% in application delivery and support costs.”


La Quinta

“We now enjoy much higher credibility within La Quinta in general. Mercury Quality Center has been at the core of that whole turnaround for the IS organization.”

Leading U.S. Operator of Limited Service Hotels


Cingular Wireless

“Mercury Business Availability Center helped us gain credibility with our business partners, reduce Mean Time To Repair (MTTR) by 40% and reduce headcount.”

Application Management


JP Morgan Chase

“There is no doubt in my mind that leveraging Mercury solutions globally at JP Morgan Chase or any other major firm is guaranteeing your success in the future.”

Global Financial Services Organization


Delivery Flexibility

Managed Service

Deployment

In-House Deployment

(Assisted by Mercury)

MercuryInfrastructure

Mercury People and Processes

YourInfrastructure

Your People and

Processes

• Fastest time to value

• Lowest TCO

• Greater self-sufficiency

• Complex integration work

Transition Service


• 400% improvement in application performance with no additional infrastructure

• 3x improvement in service levels

• 60% reduction in IT projects delivered over budgetMercury Customer Results

The Mercury Difference

Most scalable model, from departmental use to centers of excellence

First end-to-end offering for BTO

Broadest environment support based on 15 years of application experience

Demonstration

optimize the quality and performance of your oracle 11i applications

Documents

oracle metalinkteam

oracle partnershipmercury

successful delivery

oracle metalink http

oracle application server

delivery issues

load testing services

test scripts