optimize efficiencies for exceptional customer service tgcon/final... · 2020-05-08 · • the...
TRANSCRIPT
![Page 1: Optimize Efficiencies for Exceptional Customer Service TGCon/Final... · 2020-05-08 · • The Value-Add for Distribution Relies on Exceptional Customer Service • Supplier Quality/Regulatory](https://reader033.vdocuments.mx/reader033/viewer/2022060302/5f08a45f7e708231d42303a4/html5/thumbnails/1.jpg)
Optimize Efficiencies for Exceptional Customer Service
TG Broker and Distributor Solutions
Copyright © 2019 TraceGains, Inc. All rights reserved.
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Copyright © 2019 TraceGains, Inc. | All Rights Reserved
Common Themes & Challenges
![Page 3: Optimize Efficiencies for Exceptional Customer Service TGCon/Final... · 2020-05-08 · • The Value-Add for Distribution Relies on Exceptional Customer Service • Supplier Quality/Regulatory](https://reader033.vdocuments.mx/reader033/viewer/2022060302/5f08a45f7e708231d42303a4/html5/thumbnails/3.jpg)
Copyright © 2018 TraceGains, Inc. | All Rights Reserved
Effective Deployment of Human Capital
• The Value-Add for Distribution Relies on Exceptional Customer Service
• Supplier Quality/Regulatory Staff Endure The Challenges of Approving and Managing their Suppliers
• Customer Service Has to …• Rely on Supplier Quality/Regulatory Staff for Documents and Information• Ensure that the specific requests of their customers are Fulfilled
Inefficiencies Impact Time and Resources Available for Improving Value Added Services
![Page 4: Optimize Efficiencies for Exceptional Customer Service TGCon/Final... · 2020-05-08 · • The Value-Add for Distribution Relies on Exceptional Customer Service • Supplier Quality/Regulatory](https://reader033.vdocuments.mx/reader033/viewer/2022060302/5f08a45f7e708231d42303a4/html5/thumbnails/4.jpg)
Copyright © 2018 TraceGains, Inc. | All Rights Reserved
Broker or Distributor
LOCATION 1
LOCATION 2
LOCATION 3
LOCATION 1
LOCATION 2
SUPPLIER
SUPPLIER
LOCATION 3
LOCATION 1
LOCATION 2
LOCATION 3
LOCATION 1
LOCATION 2
SUPPLIER
SUPPLIER
SUPPLIER
LOCATION 3
LOCATION 1
LOCATION 2
BROKER / DISTRIBUTOR
STANDARD
ITEMS & DOCUMENTS
ITEMS & DOCUMENTS
ITEMS & DOCUMENTS
ITEMS & DOCUMENTS
NON TRACEGAINS CUSTOMERS
AutomaticPassThru™
![Page 5: Optimize Efficiencies for Exceptional Customer Service TGCon/Final... · 2020-05-08 · • The Value-Add for Distribution Relies on Exceptional Customer Service • Supplier Quality/Regulatory](https://reader033.vdocuments.mx/reader033/viewer/2022060302/5f08a45f7e708231d42303a4/html5/thumbnails/5.jpg)
Copyright © 2018 TraceGains, Inc. | All Rights Reserved
Improving Efficiencies to Focus on Customer Service
![Page 6: Optimize Efficiencies for Exceptional Customer Service TGCon/Final... · 2020-05-08 · • The Value-Add for Distribution Relies on Exceptional Customer Service • Supplier Quality/Regulatory](https://reader033.vdocuments.mx/reader033/viewer/2022060302/5f08a45f7e708231d42303a4/html5/thumbnails/6.jpg)
Copyright © 2018 TraceGains, Inc. | All Rights Reserved
Leveraging Market Hub
![Page 7: Optimize Efficiencies for Exceptional Customer Service TGCon/Final... · 2020-05-08 · • The Value-Add for Distribution Relies on Exceptional Customer Service • Supplier Quality/Regulatory](https://reader033.vdocuments.mx/reader033/viewer/2022060302/5f08a45f7e708231d42303a4/html5/thumbnails/7.jpg)
Copyright © 2018 TraceGains, Inc. | All Rights Reserved
Leveraging Market Hub
![Page 8: Optimize Efficiencies for Exceptional Customer Service TGCon/Final... · 2020-05-08 · • The Value-Add for Distribution Relies on Exceptional Customer Service • Supplier Quality/Regulatory](https://reader033.vdocuments.mx/reader033/viewer/2022060302/5f08a45f7e708231d42303a4/html5/thumbnails/8.jpg)
Copyright © 2019 TraceGains, Inc. | All Rights Reserved
TG Solution Overview
![Page 9: Optimize Efficiencies for Exceptional Customer Service TGCon/Final... · 2020-05-08 · • The Value-Add for Distribution Relies on Exceptional Customer Service • Supplier Quality/Regulatory](https://reader033.vdocuments.mx/reader033/viewer/2022060302/5f08a45f7e708231d42303a4/html5/thumbnails/9.jpg)
Distributor Broker PassThru™
Increasing Efficiencies for Quality and Document Managers
Copyright © 2019 TraceGains, Inc. All rights reserved.
![Page 10: Optimize Efficiencies for Exceptional Customer Service TGCon/Final... · 2020-05-08 · • The Value-Add for Distribution Relies on Exceptional Customer Service • Supplier Quality/Regulatory](https://reader033.vdocuments.mx/reader033/viewer/2022060302/5f08a45f7e708231d42303a4/html5/thumbnails/10.jpg)
Copyright © 2019 TraceGains, Inc. All rights reserved.
Feeling overwhelmed?
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Before the PassThru
Copyright © 2019 TraceGains, Inc. All rights reserved.
Supplier(CM)
Broker/Distributor(SM)
Broker/Distributor(CM or CM Standard)
Customer(SM)
![Page 12: Optimize Efficiencies for Exceptional Customer Service TGCon/Final... · 2020-05-08 · • The Value-Add for Distribution Relies on Exceptional Customer Service • Supplier Quality/Regulatory](https://reader033.vdocuments.mx/reader033/viewer/2022060302/5f08a45f7e708231d42303a4/html5/thumbnails/12.jpg)
Document PassThru
Copyright © 2019 TraceGains, Inc. All rights reserved.
Supplier(CM)
Broker/Distributor(SM)
Broker/Distributor(CM or CM Standard)
Customer(SM)
Doc Requirements
Doc Requirements
Customer(Not Using
TraceGains)
![Page 13: Optimize Efficiencies for Exceptional Customer Service TGCon/Final... · 2020-05-08 · • The Value-Add for Distribution Relies on Exceptional Customer Service • Supplier Quality/Regulatory](https://reader033.vdocuments.mx/reader033/viewer/2022060302/5f08a45f7e708231d42303a4/html5/thumbnails/13.jpg)
Document PassThru
Copyright © 2019 TraceGains, Inc. All rights reserved.
Supplier(CM)
Broker/Distributor(SM)
Broker/Distributor(CM or CM Standard)
Customer(SM)
Doc Requirements
Doc Requirements
Customer(Not Using
TraceGains)
![Page 14: Optimize Efficiencies for Exceptional Customer Service TGCon/Final... · 2020-05-08 · • The Value-Add for Distribution Relies on Exceptional Customer Service • Supplier Quality/Regulatory](https://reader033.vdocuments.mx/reader033/viewer/2022060302/5f08a45f7e708231d42303a4/html5/thumbnails/14.jpg)
Document PassThru
Copyright © 2019 TraceGains, Inc. All rights reserved.
Supplier(CM)
Broker/Distributor(SM)
Broker/Distributor(CM or CM Standard)
Customer(SM)
Doc Requirements
Doc Requirements
Customer(Not Using
TraceGains)
![Page 15: Optimize Efficiencies for Exceptional Customer Service TGCon/Final... · 2020-05-08 · • The Value-Add for Distribution Relies on Exceptional Customer Service • Supplier Quality/Regulatory](https://reader033.vdocuments.mx/reader033/viewer/2022060302/5f08a45f7e708231d42303a4/html5/thumbnails/15.jpg)
Document PassThru
Copyright © 2019 TraceGains, Inc. All rights reserved.
Supplier(CM)
Broker/Distributor(SM)
Broker/Distributor(CM or CM Standard)
Customer(SM)
Doc Requirements
Doc Requirements
Customer(Not Using
TraceGains)
![Page 16: Optimize Efficiencies for Exceptional Customer Service TGCon/Final... · 2020-05-08 · • The Value-Add for Distribution Relies on Exceptional Customer Service • Supplier Quality/Regulatory](https://reader033.vdocuments.mx/reader033/viewer/2022060302/5f08a45f7e708231d42303a4/html5/thumbnails/16.jpg)
PassThru Steps
Copyright © 2019 TraceGains, Inc. All rights reserved.
Setup doc requirements for your suppliers
Connect to your suppliers in TG Network
Create your supplier group
Create supplier group locations (From SM or CM)
Connect your supplier records to your supplier group locations & items
PassThru your documents to your customers
![Page 17: Optimize Efficiencies for Exceptional Customer Service TGCon/Final... · 2020-05-08 · • The Value-Add for Distribution Relies on Exceptional Customer Service • Supplier Quality/Regulatory](https://reader033.vdocuments.mx/reader033/viewer/2022060302/5f08a45f7e708231d42303a4/html5/thumbnails/17.jpg)
Doc Requirements
Copyright © 2019 TraceGains, Inc. All rights reserved.
![Page 18: Optimize Efficiencies for Exceptional Customer Service TGCon/Final... · 2020-05-08 · • The Value-Add for Distribution Relies on Exceptional Customer Service • Supplier Quality/Regulatory](https://reader033.vdocuments.mx/reader033/viewer/2022060302/5f08a45f7e708231d42303a4/html5/thumbnails/18.jpg)
Doc Requirements Override
Copyright © 2019 TraceGains, Inc. All rights reserved.
![Page 19: Optimize Efficiencies for Exceptional Customer Service TGCon/Final... · 2020-05-08 · • The Value-Add for Distribution Relies on Exceptional Customer Service • Supplier Quality/Regulatory](https://reader033.vdocuments.mx/reader033/viewer/2022060302/5f08a45f7e708231d42303a4/html5/thumbnails/19.jpg)
Copyright © 2019 TraceGains, Inc. All rights reserved.
Create your supplier group
![Page 20: Optimize Efficiencies for Exceptional Customer Service TGCon/Final... · 2020-05-08 · • The Value-Add for Distribution Relies on Exceptional Customer Service • Supplier Quality/Regulatory](https://reader033.vdocuments.mx/reader033/viewer/2022060302/5f08a45f7e708231d42303a4/html5/thumbnails/20.jpg)
Copyright © 2019 TraceGains, Inc. All rights reserved.
Supplier PassThru
![Page 21: Optimize Efficiencies for Exceptional Customer Service TGCon/Final... · 2020-05-08 · • The Value-Add for Distribution Relies on Exceptional Customer Service • Supplier Quality/Regulatory](https://reader033.vdocuments.mx/reader033/viewer/2022060302/5f08a45f7e708231d42303a4/html5/thumbnails/21.jpg)
Copyright © 2019 TraceGains, Inc. All rights reserved.
Create a CM location from SM
![Page 22: Optimize Efficiencies for Exceptional Customer Service TGCon/Final... · 2020-05-08 · • The Value-Add for Distribution Relies on Exceptional Customer Service • Supplier Quality/Regulatory](https://reader033.vdocuments.mx/reader033/viewer/2022060302/5f08a45f7e708231d42303a4/html5/thumbnails/22.jpg)
Copyright © 2019 TraceGains, Inc. All rights reserved.
Item PassThru
![Page 23: Optimize Efficiencies for Exceptional Customer Service TGCon/Final... · 2020-05-08 · • The Value-Add for Distribution Relies on Exceptional Customer Service • Supplier Quality/Regulatory](https://reader033.vdocuments.mx/reader033/viewer/2022060302/5f08a45f7e708231d42303a4/html5/thumbnails/23.jpg)
Copyright © 2019 TraceGains, Inc. All rights reserved.
PassThru
![Page 24: Optimize Efficiencies for Exceptional Customer Service TGCon/Final... · 2020-05-08 · • The Value-Add for Distribution Relies on Exceptional Customer Service • Supplier Quality/Regulatory](https://reader033.vdocuments.mx/reader033/viewer/2022060302/5f08a45f7e708231d42303a4/html5/thumbnails/24.jpg)
Copyright © 2019 TraceGains, Inc. All rights reserved.
PassThru
![Page 25: Optimize Efficiencies for Exceptional Customer Service TGCon/Final... · 2020-05-08 · • The Value-Add for Distribution Relies on Exceptional Customer Service • Supplier Quality/Regulatory](https://reader033.vdocuments.mx/reader033/viewer/2022060302/5f08a45f7e708231d42303a4/html5/thumbnails/25.jpg)
Non-Standard Document PassThru
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![Page 26: Optimize Efficiencies for Exceptional Customer Service TGCon/Final... · 2020-05-08 · • The Value-Add for Distribution Relies on Exceptional Customer Service • Supplier Quality/Regulatory](https://reader033.vdocuments.mx/reader033/viewer/2022060302/5f08a45f7e708231d42303a4/html5/thumbnails/26.jpg)
CM Standard
Copyright © 2019 TraceGains, Inc. All rights reserved.
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CM Standard
Copyright © 2019 TraceGains, Inc. All rights reserved.
![Page 28: Optimize Efficiencies for Exceptional Customer Service TGCon/Final... · 2020-05-08 · • The Value-Add for Distribution Relies on Exceptional Customer Service • Supplier Quality/Regulatory](https://reader033.vdocuments.mx/reader033/viewer/2022060302/5f08a45f7e708231d42303a4/html5/thumbnails/28.jpg)
CM Standard Document Retrieval
Copyright © 2019 TraceGains, Inc. All rights reserved.
![Page 29: Optimize Efficiencies for Exceptional Customer Service TGCon/Final... · 2020-05-08 · • The Value-Add for Distribution Relies on Exceptional Customer Service • Supplier Quality/Regulatory](https://reader033.vdocuments.mx/reader033/viewer/2022060302/5f08a45f7e708231d42303a4/html5/thumbnails/29.jpg)
CM Standard
Copyright © 2019 TraceGains, Inc. All rights reserved.
![Page 30: Optimize Efficiencies for Exceptional Customer Service TGCon/Final... · 2020-05-08 · • The Value-Add for Distribution Relies on Exceptional Customer Service • Supplier Quality/Regulatory](https://reader033.vdocuments.mx/reader033/viewer/2022060302/5f08a45f7e708231d42303a4/html5/thumbnails/30.jpg)
Questions?
Copyright © 2019 TraceGains, Inc. All rights reserved.