ops ochsner br team health
DESCRIPTION
Concierge Approach to Hospital MedicineTRANSCRIPT
Ochsner Personal ServiceOchsner Medical Center
2/7/2011James Ratliff MD
TEAMHealth
OPS Overview CORE ELEMENTS
Provide a Concierge Level of Patient Care in the Inpatient Setting
Differentiate Ochsner as the Premier Provider of Healthcare Services in the Baton Rouge Market
Provide our Community Physicians with a Superior Process for Following their Patients
Set the Standard of Excellence for our Patients
Incorporate our MY OCHSNER Initiative on Hospital Admissions
OPS Overview COMPONENTS
Door to Curb Attention to Detail PCP Direct Admit Process Valet Parking / OPS Lot Upgraded Rooms / Amenities 15 Minute Provider Contact MY OCHSNER Portfolio Real Time Online Updates IPAD Video Chat Capability Guaranteed Physician Meeting Times Online Personalized Catered Meals Prescription Medication Services Followup Appointments Scheduled PCP Portal Information in Real Time Family – Physician – PCP Chat LTAC /REHAB /SNF /Home Health Partners
OPS Detail COMPONENTS
Door to Curb Attention to Detail PCP Direct Admit Process
PCP Contacts OPS Physician NP Prepares Portfolio in anticipation of patients arrival
Valet Parking / OPS Lot On Arrival to the facility we will receive the patient at
the door and Valet their Vehicle in a specially designated OPS parking Area
Families will be given a Hospital Parking Placard for the Duration of the patients Stay allowing them to park in the OPS Section of the lot
Upgraded Rooms / Amenities Preferred Rooms My Ochsner Blankets / Robe / Slippers Upgraded Towels / Shampoo / Soap
15 Minute Provider Contact NP Expedited Process Physician Contact within the Hour
OPS Detail COMPONENTS
Door to Curb Attention to Detail MY OCHSNER Portfolio
Leather Portfolio containing the Scrap Book of the Hospital Stay
Can Be Given to the Patient by the PCP prior to a planned hospital stay Orthopedic Surgeon in a TKR General Surgeon for a Lap Band
Real Time Online Updates Utilizing the MY OCHSNER Portal Authorized Family Members can be given access
by the patient to view the detail of the stay Utilize the Existing Communication tools in a
Secure Environment Promote MY OCHSNER Utilization in the
Community / PCP’s
OPS Detail COMPONENTS
Door to Curb Attention to Detail IPAD Video Chat Capability
Utilize Technology to provide Video Chat Capability to the Patient- Facetime Reassures Distant Relatives of the Patients
Safety and Progress Guaranteed Physician Meeting Times
Scheduled Meeting Times for Family Meetings Based on Family and Physician Availability
PCP can Participate Via Video Chat Online Personalized Catered Meals
Nutrition Approved Menus from Local Restaurants Delivered by the Restaurants Paid for by the Patient IPAD Menus can be Ordered Online 24/7
OPS Summary COMPONENTS
Door to Curb Attention to Detail Prescription Medication Services
Called in to the Patients Pharmacy Prior to Discharge
We will arrange for Delivery to the Hospital if desired and available from their pharmacy
Follow-up Appointments Scheduled Confirmed F/U Appointments prior to Discharge
PCP Portal Information in Real Time Via MY OCHSNER
Family – Physician – PCP Chat MY OCHSNER or Video Chat
LTAC /REHAB /SNF /Home Health Partners Based on Patient / PCP Preferences Ochsner Preferred Providers
OPS Process Roles
OPS Overview COSTS – about $100 per patient
PCP Direct Admit Process – No Cost Valet Parking / OPS Lot
$100 - $300 Daily Upgraded Rooms / Amenities
Robe / Slippers / Shampoo / Soap $50 per patient Blanket - $20 per patient
15 Minute Provider Contact – No Cost MY OCHSNER Portfolio - $15 per patient Real Time Online Updates – No Cost IPAD Video Chat Capability – Face Time
One Time Expense $1k per unit- Budget $4k Guaranteed Physician Meeting Times – No Cost Online Personalized Catered Meals
Nutritionist on Staff – No additional cost WEB App Development TBD – Budget $10k
Prescription Medication Services- No Cost Followup Appointments Scheduled – No Cost LTAC /REHAB /SNF /Home Health Partners – No Cost
OPS Elements
OPS Outcomes IMPACTS
Nursing Quicker Arrival to Order Time
PCP Streamlined Process
HM Clear Goals and Defined Team
Hospital Improved Patient Satisfaction Greater Market Share Promotes Elective Procedure Performance
Patient Personal Service Involved Families Increased Perceived Value
System Benefits Market Differentiation Increased MY OCHSNER Participation Expanded Community Vendor Support Happier Patients / Families / PCP’s
OCHSNER PERSONAL SERVICE
Personalized medicine when it matters most
Contact Team Health to make a difference today
TEAMHealth