© 2012 The Regents of the University of Michigan13 March 2012

Operational Support of iOS & Apple Devices at UMMS

Jack Kufahl

Director, Solutions Center

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Solutions Center

• Operational IT Service Unit of the Medical School

• Available to all faculty, staff, & students of the UMMS

• Service Interfaces to other associated services

• ‘IT Concierge’

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Interface to resources

• Assistance with basic functionality

• Project Management

• Programmatic support– For your department– Yourself

• Navigating the UMHS and UM– Compliance, regulation, procurement,

licensing, copyright, etc.

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Example

(See the full story here: http://umhsheadlines.org/10/ipad-brings-mobility-and-portability-to-department-of-anesthesiology-functions/)

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Highlights of AnesthesiologyiPad Project 2012

• “[MSIS] did everything from making the image for the iPads to coordinating production for the protective cover with the U-M logo. The whole process was seamless to us.”

• “Using the iPad means I spend less time hunting for a workstation or looking for information and more time with my patients.”

• “I was skeptical about transitioning to a primarily electronic platform for learning, but it’s better than I could have expected. The number of resources I carry with me is amazing.”

• “[the residents] are reading more content, working faster and more efficiently, and completing their administrative tasks in a timelier manner”

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Basic Functionality

• UMHS Exchange – ActiveSync

• Wi-Fi UMHS Networks– UMHS-8021x– MWireless-UMHS

• Security as a Priority

https://wiki.umms.med.umich.edu/display/UMHSHELPDESK/iPhone

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Seek the wiki….

https://wiki.umms.med.umich.edu/display/UMHSHELPDESK/iPhone

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Services vs Management

• Medical School Information Services offers services out to more devices and constituents than what is managed centrally at the UMHS.

• Management is a top-down framework that provisions core functionality to a broad user base.

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Challenges to Management• Mobile markets are driven in part by

hardware innovation and thus so are the utilizations.

• Who owns it and who manages it– Crossing the professional/personal barrier

• Liability protection vs service orientation• Wireless dependencies• Transition to potential cloud

management difficult at AHC

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Compliance and Privacy

• Consumer devices in the regulatory enterprise– HIPAA– HITECH

• Do you know where your data is at? • Do you know what all those different apps on

your personal device are doing in the context of your UMHS data?

• Risk awareness & reduction as a service interface at MSIS

• When in doubt…ASK! msishelp@umich.edu

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Security (within the UMHS)

• Use UMHS-8021x Wi-Fi

• Use ActiveSync for accessing UMHS Exchange– Set a device password– 10 minute logout– 10 failed passwords->wipe

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UMHS Working Together on Management

• UMHS Unified Communications

A joint MCIT(HHC), MSIS(UMMS), & UMHS Compliance effort

Steering, Technical, Communication, Training, Mobile Device, & Security

workgroups

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Mobile Device Management(preliminary)

• Central profile distribution

• Application distribution

• eDiscovery

• Enhanced privacy and security

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Alright alright it’s complex, who can help me?

Medical School Information Services

Solutions Center Service Desk734-763-7770

msishelp@umich.edu

Jack Kufahl

734-763-7635

jkufahl@umich.edu