operational research at british airways stefan jackson susannah martin operational research...
TRANSCRIPT
Operational Research at British Airways
Stefan JacksonSusannah Martin
Operational Research Consultants
Introduction
ObjectiveHelp you to understand what it is like to work in OR at BA
AgendaBA & its OR departmentThe perspective of a new joiner
My background
Warwick University– BSc MORSE (1996-
1999)– MSc MSOR (1999-2000)
BA since 2000
British Airways
One of the world’s longest established airlines Industry-leaderLast year, BA had
- > 36 million passengers- Turnover >£7,500m- 47,000 staff employed
British Airways’ worldwide route network covers some 341 destinations in 106 countries
BA’s daily Operation is huge
Our current LHR operation is very constrained. We will move to a new Terminal T5 in 2008.
BA organisation
Willie WalshCEO Commercial
PlanningCommercial
Customer Service and
Ops
Finance
IM
Investments and Alliances
General Counsel
People Department
OR provides consultancy right across BA
Willie WalshCEO Commercial
PlanningCommercial
Customer Service and
Ops
Finance
IM
Investments and Alliances
General Counsel
People DepartmentOR
Working in OR
50 peopleRange of different rolesFlexible resourcing
My background
Nottingham University– BSc Mathematics with
Statistics (2000-2003)
Warwick University– MSc MSOR (2004-2005)
Joined BA 6 months ago
A typical day in OR at BA
Each day is different
Likely to include:Project workClient meetingsOR meetingsPlanning and communication
Network planning & scheduling OR projects
Forecasting Competitor Growth• 3 month MSc summer project• Forecasting where competitors will put
their planes over the next 15 years
Improving punctuality• Calculating the optimum time to give an
aircraft between flights
Estimating numbers of transfer passengers for Terminal 5
• To help with staffing decisions in the new terminal
In our department we use various OR techniques
Forecasting
Simulation
SpreadsheetModelling
Statistical Analysis
Problem Structuring
Optimisation
But some things are different compared with uni
Problem structuring
Who should you talk to ?
Data is not always available
“We need the answer yesterday please …”
Don’t always believe what you see
Politics within the organisation
Working in OR at BA
Friendly and helpful peopleAwaydays and socialsClubs and societies to joinModern offices – lots of facilities
+Flights Line roles
Flights+Flexi-time FlightsFun and Varied
Environment
Flights
Any Questions?Any Questions?