operational delivery profession continuing … delivery profession continuing professional...
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operational delivery profession continuing professional development
This interactive document is your starting point to understand how the operational delivery profession can support your career. You need to be logged in to the Civil Service Learning portal to use this document. Once in the portal you will need to open the Ashridge Virtual Resource and Good Practice Toolkit.
We recommend that you complete the six steps on this first page to begin. The following pages contain:
• foundations learning• managers learning • senior managers and leaders learning • qualifications pathway• learning to support Civil Service Reform
Let’s get started. Click on step one in the list: Create an account on the Civil Service Learning portal
1Create an account on the Civil Service Learning portal (if not logged in already)1
Complete the 20 minute Introduction to the Profession2
Read the Continuing Professional Development factsheet3
Professional competencies• Read the eight recommended competencies• Complete the self assessment • Complete performance objectives learning
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Create an account on the Civil Service Jobs website5
6Let us know what you think about our CPD offer: [email protected] FINAL 2.1 JULY 2014
Process
Continuous Improvement
Change
Creativity
Handling complaints
Robust decisions
Using information
Customer serviceManaging information
Professional practice
Professional development
Emotional Intelligence
Cultural awareness
Communication
Making effective decisions
Managing a quality service Delivering at pace Leading and
communicatingCollaborating and
partneringDeveloping
capability for allChanging and
Improving
Personal performance
Working with pressure
Personal organisation
Diversity
Working relationships
operational delivery profession continuing professional development foundations learning
Health and Safety
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Learning topic(learning type estimated time)
Correspondence
Team management
Health and wellbeing
Developing othersLeadership Business planning
Performance management
Engagement
Making effective decisions
Managing a quality service Delivering at pace Leading and
communicatingSeeing the big
pictureDeveloping
capability for allChanging and
Improving
Creativity
operational delivery profession continuing professional development managers learning
Process
Continuous Improvement
Change
Robust decisions
Group decisions Writing
Business continuity
Customer service
Projects
Effective relationships
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* Priority learning topic(learning type estimated time)
Leadership Development Programmes
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Managing Change
Leadership Leadership Masterclasses
Managing People
Managing Self
operational delivery profession continuing professional development qualificationspathway
Whatarethequalifications?There are six levels of qualification accredited by City & Guilds (C&G) and the Chartered Management Institute (CMI). The qualifications start at the equivalent of GCSE level and go on to postgraduate level. Within each of the six levels there are three qualifications: Awards, Certificates and Diplomas.
Where you start will depend on the skills you already have. You can stop at any point or build on the qualifications you’ve taken. An award will count towards a Certificate and a Certificate will count towards a Diploma.
More information on the qualifications on offer is here
Whydoaqualification?You’ll be able to deliver even better service to your customers.You can get a qualification based on the skills you already have.You can develop new skills.You can take your qualifications across government or beyond it.You can study and complete assessments online or at work.You can join an online community of learners.
Click here for an Information Pack for Managers.
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Award Certificate Diploma
operational delivery profession continuing professional development learning to support Civil Service Reform
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Learning for leaders and senior managers Learning for managers and ODP experts
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Learning for all professionals
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