operation & maintenance profile - alkan · pdf fileoperation & maintenance profile ....

OPERATION & MAINTENANCE PROFILE

ALKAN TELECOM, COMPANY PROFILE

PUTTING YOU IN REACH WHEREVER YOU ARE

Alkan Telecom, Company Profile, 2011 2

Overview

Alkan Telecom is a leading IT Solution provider & System Integrator located in Egypt with wide regional presence in North Africa & the Middle East. Alkan Telecom has been always keen to develop and deliver excellent business solutions, aiming to increase end-use revenue, enhance satisfaction, and provide a real competitive edge for its customers. Alkan Telecom’s turnkey solutions deliver voice, data, video, Internet and other applications to diverse business fields and industry sectors including education, Healthcare, utilities, military & defense, oil & gas and government. The Company also, exports professional services for operators and world-class manufacturers around the globe. Services include systems analysis, solution design, full turnkey implementations for medium and large scale telecom projects, presales support, maintenance, training and consultancy. Alkan Telecom is your partner for success. We help you boost your productivity and succeed in an increasingly challenging business world by successfully integrating the latest technology products and solutions that deliver today’s mission-critical services and solutions


VISION “To be the regional telecom solutions & services provider of choice”

MISSION “We provide innovative, world class, independent and value added Business & Telecommunications solutions through consulting and integration services that enable clients to improve performance and fulfill their Business needs” Alkan Telecom offers wide range of solutions and services that fulfill the various needs of business corporations and telecom operators. Each of our solutions has been developed with an eye on empowering our customers, fulfilling their Business needs and capitalizing on their existing infrastructure. Our technical expertise, vast experience, and knowledge of Business Solutions, Networks and Telecommunications, ensure that all diversified applications operate smoothly together as one total solution.

ORGANIZATION

Alkan Telecom is a private joint stock company, incorporated in Egypt since 1999. Historically, the company existed since 1996 as a telecommunications division of Alkan Company, which in 1999 merged with the newly formed Alkan Telecom private joint stock company. Alkan Telecom adopts a customer & business driven methodology that boosts productivity and commitment for customers and fellow employees. The company employs more than 250 highly motivated individuals inspired by experienced senior management. The company's principal office is located in 8 El Gazaer Street, New Maadi, Cairo, Egypt. All operations, from administration to sales, take place at this location, in addition to the Hub in sixth of October city. We have been providing a variety of telecom solutions and services to different industries. Our diversified solutions fulfill the various needs of corporations and telecom operators. Each of our solutions has been developed with an eye on increasing operator revenue, enhancing user satisfaction, and providing a real competitive edge to our customers Our operations exist among difference parts of the world; we have our main teleport and Head quarter in Cairo, Egypt. Regional Offices are located in 15 countries across the region


AFFILIATIONS With the start of the year 1974, Mr. Mohamed Mahmoud Nosseir, a young Egyptian businessman, founded a group of sizable companies which he named Alkan Holding of Companies. Within the thirty years to follow, the Alkan Holding grew to become one of Egypt's leading private sector groups involved in a broad range of economic activities. Today the eleven sister companies of Alkan Holding employ over 3,000 people. The yearly turnover of the group in Egypt exceeds $145 million and its paid capital is $50 million. The interests and activities of Alkan companies are diversified yet complementing each other. Together Alkan companies cover a wide range of business fields. The scale and depth of the group activities and resources have endowed it with a unique flexibility that enables it to be proactive in coping with the economic and social changes.

SOLUTIONS To boost productivity and succeed in today business world, enterprises must endorse latest technology products and solutions. Alkan Telecom as your partner to success develops solutions with an eye on increasing revenue, enhancing satisfaction, and providing a real competitive edge to our customers. Alkan Telecom provides turnkey solutions and services in the Communications and Information Technology Sector to the Regional Market. Alkan Telecom’s diversified solutions and services fulfill the various needs of all business sectors. Our technical expertise, vast experience, and knowledge of networks and telecommunications, ensure that all diversified applications operate smoothly together as one total solution. We help you remain focused on your core business while we remain focused on providing you with latest state of the art technologies that help improve your services to your customers. We have successfully developed a portfolio of offerings with a high level of complexity; thus developing a reputation based on our customer's word of mouth. Our customers' portfolio is diversified in their business sector: Government, Education, Transportation, Finance & Banking, Telco's, Utilities, Military & Defense and Oil & Gas. Services include, consultancy, solution design, full turnkey implementations for medium and large scale projects, training, operation & maintenance and professional services


TELECOM SOLUTIONS

Realizing the complexity of a Telco operator’s environment, Alkan Telecom had developed an extinct portfolio of OSS/BSS solutions for telecom operators in the region. Our solutions include Network performance and Trouble shooting, QoS management, Key performance indicators that govern the performance of the Telecom operator, Interconnection Management, Revenue Assurance and Fraud Management, Active and Passive Testing. There is a call for a new sense of realism in the telecommunications market. With an eye on declining ARPUs, Service Providers need to regain their profit edge by taking a strategic view on operational cost reduction. Our Operations Support Solutions (OSS) coupled with extensive integration skills help Service Providers to Scale-up, improve and differentiate customer service; Rapidly create and deploy differentiated new offerings; Instantly activate new customers and services; Maximize network utilization without sacrificing performance; Offer higher quality of service at lower cost; and Integrate organization and processes to extract operational efficiencies. Alkan Telecom provides telecom operators and carriers with a wide range of innovative fully integrated Operations Support Systems (OSS) and Business Support Systems (BSS) in addition to the Telecom Infrastructure and Transmission Solutions, through our partners to meet that evolving new challenge within the telecom sector.

Alkan Telecom provide Training and technical consultation, Integration and Value added application and Regional Technical Support through our Technical Assistance Center.

OPERATIONS SUPPORT SYSTEMS (OSS) Realizing the complexity of a Telecom operator’s environment, we had developed an extinct portfolio of OSS solutions for telecom operators in the region. We have developed experiences over the years based on the network monitoring for signaling networks for all the technologies like GSM, GPRS, UMTS, SIGTRAN, and VoIP in addition to active testing solution to ensure that new services and voice/content delivery are to the subscriber satisfaction. We provide a wide range of innovative fully integrated OSS that includes solutions for Network performance & Troubleshooting, Quality of Service (QoS) Management, Lawful Interception and Data Retention, Service Fulfillment, Mobile Number Portability, Network Infrastructure Management System and Network Management Systems

Quality of Service Management Network / Service Assurance Lawful Interception and Data Retention Service Fulfillment Mobile Number Portability Network Infrastructure Management Network Management

BUSINESS SUPPORT SYSTEMS (BSS) Under today’s tough competition, many operators are increasingly focusing on profitability and margin rather than absolute growth and revenues. With very thin margins any possible leakage of revenue or loss in returns will have a clear effect on the operators’ financial health. Revenue assurance and fraud management systems became one of the critical systems that the operator considers to secure its profitability

Revenue Assurance Fraud Management Billing and Customer Care


COMMUNICATION SOLUTIONS

Alkan Telecom portfolio of turnkey solutions helps you take control of your resources. By giving you tools to troubleshoot problems, adapt quickly to change, and keep your data secure, our solutions ensure that business-critical data and services are delivered on time, all the time. Solutions for business, service, resource, as well as solutions specific to an industry's needs, let you align your company's people, processes, and technology to contribute to an Adaptive Management environment. As the leading, intelligent system integrator for heterogeneous networking environments we provide integration solutions for Broadband Wireless, WiMax, Data Networking, Network Management, Videoconference, Interactive Distance Learning and Surveillance Solutions.

Alkan Telecom delivers integrated solutions for a range of different market sectors including airports, monuments, city centers, rail, high-ways and retail operations, commercial and industrial market. These are supported by a portfolio of high-value services that we can provide, including Professional Services and on-going Management Services. We offer comprehensive package of tools for all business sectors that effectively meet business performance expectations. We master the function of bringing together all your needs from hardware, software, and networks to implement information technology solutions that solves your business problems. Alkan Telecom’s diversified solutions and services fulfill the various needs of corporations and telecom operators. Each of our solutions has been developed with an eye on increasing end user revenue, enhancing satisfaction, and providing a real competitive edge to our customers. Our technical expertise, vast experience, and knowledge of networks and telecommunications, ensure that all diversified applications operate smoothly together as one total solution. Today's enterprise infrastructure has grown and has become increasingly complicated. Networks need to support employees, customers, partners and suppliers all over the world. Usage requirements range from secure access for telecommuters and road warriors to supporting remote agents in outsourced call centers. Alkan Telecom translates its expertise and experience into best practices and operational procedures, guaranteeing state-of-the art network architectures in support of your business. Every day, our specialists challenge legacy industry practices for ways to improve the value created by network infrastructure by exploring ways to create new revenue and reduce cost.

WIRELESS CONNECTIVITY Making faster and better business decisions requires access to vital data in all types of situations. Alkan Telecom’s Suite of Wireless Connectivity Solutions including WiMax, Pre-WiMax, WiFi and Microwave, delivers an unmatched combination of range, capacity, security, and reliability, even in very challenging environments. Best-in-class data rates and spectral efficiencies conserve valuable spectrum and reduce the costs of providing high-performance access. Alkan Telecom’s Solutions for wireless connectivity deliver characteristically robust, extreme-distance/high-bandwidth performance. With built-in security encryption, at speeds of up to 90 Mb/sec, our solutions can be used to transmit signals as far as 100 Km. Alkan Telecom offers point-to-multipoint wireless access solutions, enabling broadband access to homes and businesses; we provide broadband access in remote regions where basic voice or broadband access using fixed line service is not economically feasible. Our Solutions can also be used to provide backhaul in cellular networks.


SATELLITE COMMUNICATIONS SOLUTIONS

Alkan Telecom had built an outstanding array of innovative solutions and services over satellite through a range of established technologies. We’ve made reliability a top priority by offering field proven systems with sophisticated techniques to keep your operation up and running. That’s why top companies in such industries as banking, construction, tourism, petroleum and mining have made Alkan Telecom the leading provider of choice, even in the most remote location. We provides affordable, dependable, high quality, satellite based solutions that delivers Internet services right to your desktop. With our quality products we can help you increase productivity, keep your communications costs lower and get in touch with your remote operations, any where in the world.

VSAT NETWORKS Alkan Telecom remains a pioneer in the deployment of very small aperture terminal (VSAT) satellite networks in Egypt. Alkan Telecom is increasingly turning to the development of new technologies and the creative application of existing network technology to meet the demands of the marketplace into the next century. For more than eight years, Alkan Telecom has been the leader in digital satellite networking. As the first company in Egypt to utilize single channel per carrier (SCPC), demand assigned multiple Access (DAMA), demand assignment, packet switching, and mobile communications technologies in satellite networking, Alkan Telecom has built an outstanding array of innovative solutions and services. In recent times, Alkan Telecom has driven the very small aperture terminal (VSAT) industry from what was a small demonstration network in 1996, to a leading technology for data, voice, and video telecommunications services in Egypt. Alkan Telecom was the first company to bring to the Egyptian market a commercial two-way C-band data VSAT and establish the country’s first C-band satellite network for “Petrobel” in 1997. Since its introduction, virtually all market segments, from carries to Oil & Gas and from financial services to information services have accepted the VSAT. To date, Alkan Telecom has installed over 150 VSATs encompassing about 120 domestic and International customers.


MOBILE SATELLITE SOLUTIONS THURAYA SATELLITE SERVICES By providing Thuraya services, our aim is to fill the service gaps and network lapses that exist in the most populated regions of the world and to provide reliable and seamless telecommunications that bridges the gap between satellite technology and land based networks. Extensive Roaming and Superior Connectivity - Thuraya’s services greatly enhance the region’s telecommunications infrastructure by expanding the coverage area of existing networks and opening up new links to regions outside national terrestrial systems.Thuraya’s dual mode (GSM and satellite) handsets integrate terrestrial and satellite services, expanding the boundaries of local telecom providers, and allowing customers to roam vast areas without service interruption or failure. Thuraya's handheld mobile phone is a powerful communication tool. The mobile satellite telecommunications services offered include Voice: GSM quality, Fax: ITU-T G3 at 9.6 kbps, Data: at 9.6 kbps, GPRS: Up to 60 Kbps, Messaging: GSM short message service, Location determination: within 100 meters accuracy (Global Positioning System). Thuraya’s mobile satellite system provides uninterrupted telecommunications services over a vast region extending from Europe, North, and Central Africa to the Middle East, Central Asia, and the Indian Subcontinent. Thuraya currently provide coverage for 109 countries. The superior technology is reflected in the Thuraya phone, which offers users and unmatched combination of quality and price. Within one handset are three integrated technologies: satellite, GSM and GPS. Thuraya handsets are powerful and compact, offering total convenience and mobility; offerings include SO-2510 & SG-2520 Satellite Phone, Thuraya IP and Thuraya Maritime

INMARSAT SATELLITE SERVICES, BGAN Broadband Global Area Network - BGAN - is the world's first voice and broadband data mobile communications service accessible anywhere on the planet. Delivered via a highly portable, easy to use device, it is also the first mobile service to offer guaranteed data rates on demand. These innovations enable BGAN to extend the boundaries of the broadband mobile office that 3G cellular services are only starting to deliver. BGAN enables users to connect via their laptop to their corporate network at speeds up to half a megabit per second. You can remotely access all your desktop applications including e-mail and the Internet via a secure virtual private network (VPN) connection. You can also make telephone calls at the same time. The BGAN service is accessed via a small, lightweight satellite terminal - about the size of a laptop PC - which is easy to carry, quick to set up and simple to use, its superior performance, portability and ease of use make it a compelling proposition for anyone who wants reliable broadband access when working or traveling in locations with unreliable or non-existent terrestrial telecoms networks. BGAN will provide seamless broadband coverage across most of the world's landmass. The service is currently available across Europe, the Middle East, Africa and Asia, North and South America.


MEDIA SOLUTIONS

Our full range of high-quality, easy to deploy, manage and use voice and video communications endpoints, video management software, web conferencing software, multi-network gateways and multipoint conferencing enable organizations of all sizes to increase productivity and agility. Alkan Telecom delivers business value by cutting costs, simplifying system management, fostering real time collaboration and decision making, and improving relationships with employees, customers and partners.

VOICE PRODUCTS No matter the size of your company or your end-user/customer needs-from enterprises to service providers; domestic or international-we have the right audio conferencing solution to power your business. Our solutions are highly scalable, feature rich and reliable. Designed to deliver the performance you demand today, with the ability to seamlessly grow with emerging requirements for added capacity and features. Our solutions are the standard for everyday Conferencing.

VIDEO SURVEILLANCE Alkan Telecom Surveillance Solutions provide expertise and best of breed product integration to deliver security and surveillance solutions that meet the customer's business objectives. Now that we have extended our networking expertise into the field of video surveillance and physical security, we can provide complete networked security and surveillance solutions. Our focus is on high-quality, real-time video transmission that is integrated with digital video storage devices, motion detection and tracking mechanisms, number plate recognition and physical security systems. The solution is managed and controlled by a comprehensive, user-friendly software suite. Alkan Telecom can deliver integrated solutions for a range of different market sectors including airports, monuments, city centers, rail, high-ways and retail operations and industrial market. These are supported by a portfolio of high-value services that we can provide, including Surveillance Integration Services and on-going Management Services.

VIDEOCONFERENCING From Entry level to Performance, our Video Conferencing Systems offer a wide range of choices to suit any application environment - from the Office to the Board Room, the Court room to the Classroom. Our market-leading group videoconferencing products deliver top-quality video, state of the art audio and innovative ease of use and manageability.


IT SOLUTIONS

Our portfolio of management solutions helps you take control of your IT and telecommunications resources, by giving you tools to troubleshoot problems, adapt quickly to change, and keep your data secure, our solutions ensure that business-critical data and services are delivered on time, all the time. Solutions for business, service, resource, as well as solutions specific to an industry's needs, let you align your company's people, processes, and technology to contribute to an adaptive management environment.

APPLICATION TRAFFIC MANAGEMENT Our Solutions set a new standard in empowering IT organizations with unmatched visibility, control, and acceleration of WAN applications, plus breakthroughs in automation and intelligence that will make your WAN infrastructure more agile and adaptive to changing business priorities. Features include: Adaptivity, Visibility, Performance and Centralized Management

NETWORK INTEGRATION As much as the business dependence on IT increases the risk for services interruptions both for internal and external users increases, therefore reliable and scalable infrastructure is becoming a fundamental cornerstone for today's business continuity. Alkan CIT provides a multiple array of solutions that can efficiently manage new technological developments, application changes and respond to security threats and growing IT capacities Communication Convergence is the keyword, understanding the importance of scalable continuity to the success of business sectors is the key for boosting efficiency and ongoing success. Alkan CIT provides turnkey converged networking solutions (multi-service networking) that enable integration of data, voice and video solutions onto a single (IP based) network and empower customers to gain a competitive advantage today and tomorrow

NETWORK & DATA SECURITY In the increasingly federated, network-based IT environment, Organizations are heavily relying on the web as an inexpensive channel to communicate, exchange information with prospects and process transactions with customers, networks of such organizations often include different operating systems, a variety of web-based and client/server applications, all accessed by internal and external users which makes the implementation of security controls a top priority for all organizations. The complexity of such heterogeneous networks makes it impossible to effectively secure the entire networking environment with a single component; instead a total security solution is needed to effectively eliminate all risks without leaving any holes in the security shield that can be exploited and to protect data, which is the organization’s most valuable asset of all. Alkan offers scalable solutions for security that enable organizations of all sizes to effectively minimize threats of danger, secure networks and protect data, by deploying a comprehensive and proactive multilayered system that smoothly integrates with existing infrastructure, and allows better utilization of resources and enhanced performance. Solutions include risk evaluation, design and implementation of policies, procedures and customized solutions both for Network & Data Security


SOFTWARE SOLUTIONS Stemming from our belief that your success in business depends heavily on intelligent tools, Alkan Telecom provides localized best of the breed software in the field of business intelligence platform, business intelligence management, Health, Finance and Education tailored to different sectors.

BUSINESS SERVICE MANAGEMENT In Service Management solutions; we provide your IT with the solutions it needs to drive business value through better management of technology. Our Solutions ensure that everything IT does is prioritized according to business impact, enabling IT to proactively address business requirements to lower costs, drive revenue and mitigate risk. Today Managing IT more efficiently and effectively enables organizations to better meet their business needs Our software Solutions for Business Service Management ensure that everything IT does is prioritized according to business impact, enabling IT to proactively address business requirements to lower costs, drive revenue and mitigate risk.

INTERACTIVE DISTANCE LEARNING Knowledge has become a major factor in economic development and is increasingly at the core of a country’s competitive advantage. Our Solutions for distance learning are specially designed to facilitate dynamic human interaction, with the “give & take” that human learning require. Our effective solution is structured around key learning principles, with a highly immersive approach. By combining video, audio, and data interaction with innovative measurement and evaluation capabilities, our featured solution enables organizations to reach employees/ trainees with the most scalable, interactive solution in the industry. Alkan Telecom solutions set the standard for the highest levels of learning interactivity. With our solution, a presenter, or "remote expert," can reach any number of participants-delivering visually-rich, consistent content in a timely and cost-effective manner over any broadband network. Combining full-motion video, full-duplex audio, and two-way data interaction, we allow an organization to simultaneously reach employees either in a networked classroom using the interactive touchpad, or at a desktop PC, all from a single location and server, with the ability to capture both sessions for on demand replay. Widely known as the most scalable solution in the industry, successfully deployed at the Egyptian Ministry of Education serving over 1500 people interact.

TRACKING & FLEET MANAGEMENT Every company needs to keep track of its assets -especially moving ones for safety, control, efficiency and to ensure that drivers are acting safely, the continuous urge for safe driving and utilization of machinery has been the main driver for deployment of fleet management systems all around the world. Fleet management systems help managing staff’s time and improving the way they are using the vehicles, by replaying routes driven on a digital map or reviewing summary reports that highlight who visited particular locations and when, thus improving customer service. Helps also determining precisely how long a vehicle stopped at different locations and how often the locations were visited, data will stored in the system and can be instantly retrieved for viewing and decision making. Fleet management helps enhancing vehicle usage, reducing running costs, evaluating fuel consumption, sensors monitoring (Oil pressure, Coolant temperature, Lights, Seat belts…etc), monitoring and motivating drivers and finally Improving safety


OUTSOURCING SERVICES Today’s businesses tend to focus on core businesses and reduce costs by outsourcing, especially on bringing in different skills following a major restructuring, acquisition or divestment, also for obtaining maximum value from a noncore business, but reliance on others can increase risk, that is why businesses need safe, secure and cost-effective ways of securing the support they need for day-to-day operations, development and growth. Alkan is one of the few companies providing all the elements of professional services for telecommunication and Information Technology across the different fields. Our professional services provide best practice service management and long-term continuity to stringent performance requirements. The services cover all aspects of the desktop, server, network and application, and take into account business process updates and importantly technology refresh. These services are independent of the hardware and software environment supported. Alkan’s services are vital to the successful implementation and integration of any telecommunications project. We bring together industry best practices combined with project management methodology thus ensuring the commitment of all stakeholders, with a continued focus on business requirements and effective communication to all parties throughout a project lifecycle. The ultimate goal of Alkan’s integration services are the implementation of “total solutions”, added to that expertise is Alkan’s tested ability to install, commission, stage and configure equipment from any manufacturer, in all of the company’s operating regions, so it’s easy to see that Alkan is ideally positioned to provide seamless, international services on a 24×7 basis, that allows its clients to focus on their core business, safe in the knowledge that their ICT infrastructure remain secure and continue to play their part in meeting critical business needs.


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