In ThisIssue

Are You A Great

Boss or a

Remarkable Boss?

Go Green for

St. Patrick’s Day

Celebrate This

St. Patrick’s Day

With Some Boxty

Franchisee

Business Meeting

Schedules

Training Calendar

Franchise Referral

Program

T H E F R A N C H I S E E S ’ N E W S L E T T E R F R O M O P E N W O R K S ®

M A R C H 2 0 1 3

Good bosses look good on paper while great bosses look great in person as their actions show theirvalue. However, where REMARKABLE bosses are concerned, what you see is far from all you get.

ABLE bosses are also able to forget that mistake. They realizethat viewing an employee through the lens of one incident willforever impact how they treat that employee and they knowthat the employee will be able to tell.

They transform company goals into the employees’personal goals.

Great bosses inspire their teams to achievecompany goals. Whom will you work harder for: a

company or yourself? REMARKABLE bosses make theiremployees feel that what they do each and every day willbenefit them as much as it does the company. Whetherthis is achieved through professional development, provid-ing growth opportunities, or giving them a chance to shine;

employees who feel a sense of personal purpose almost al-ways outperform employees who feel a sense of company pur-pose and they have a lot more fun doing it! REMARKABLEbosses know their teams well enough to tap into the personal,not just the professional.

They look past the action to the emotion or motivation.Employees are humans and so are bound to make mistakes

or simply do the wrong thing. When this happens it is easy to

ARE YOU A

Great Boss OR A

Remarkable Boss?

peningDoors

continued on page 4

They forgive…and they forget.When an employee makes a mis-

take, especially a major mistake, it iseasy to forever view that employeethrough the perspective of that mis-take. It is important to remember thatone mistake, or weakness does notmake up the whole person. A greatboss is able to step back, set aside themistake, think about the whole employ-ee and forgive. However, REMARK-

OpenWorksCelebrates 30 Years!Watch this space for some OpenWorksMilestones. Do you have any burning questions about OpenWorks and its history?! Now is the time to get answers – email your questions to the editor at info@openworksweb.com and watch out for them in upcoming issues!

JUST FOR FUN

Boxty

Happy

St. Patrick’s Day

from OpenWorks!

“A ruler should be slow topunish and swift to reward."

OVID

“A leader is best when peoplebarely know he exists, when hiswork is done, his aim fulfilled,

they will say: we did it ourselves."

LAO TZU

“The best executive is the onewho has sense enough to pickgood men to do what he wantsdone, and self-restraint enoughto keep from meddling withthem while they do it."

THEODORE ROOSEVELT

“Outstanding leaders go outof their way to boost the self-esteem of their personnel.

If people believe in themselves,it’s amazing what they

can accomplish."

SAM WALTON

“It is better to spend moneylike there’s no tomorrowthan to spend tonight like

there’s no money!"

IRISH TOAST

“May you live as long asyou want and never want as

long as you live."

IRISH SAYING

“May the saddest day of yourfuture be no worse than thehappiest day of your past."

IRISH SAYING

Celebrate this St. Patrick’s Day with some

Boxty originated in the North West of Ireland in the 1600’s. It is steeped in

tradition in the region and now nationally recognized. A hidden treasure on the Irish food

trail with hand crafted style, Boxty are Irish potato griddle cakes, made from both baked

potato and raw, grated potato, they are pan fried until crisp and golden. Serve them with

butter or honey.

INGREDIENTS

½ pound potatoes, unpeeled

1 ½ cups buttermilk

½ pound potatoes, peeled and grated

1 ¾ cups all-purpose flour

1 teaspoon baking soda

Salt and ground black pepper to taste

2 tablespoons butter, as needed

DIRECTIONS

1) Preheat oven to 450 degrees F (230 degrees C). Scrub the unpeeled potatoes and

prick them several times with a fork; place onto a baking sheet.

2) Bake in the preheated oven until the potatoes are easily pierced with a fork, 50

minutes to 1 hour. Remove, cool, and peel. Mash the potatoes with the buttermilk.

Stir in the grated raw potato, flour, baking soda, salt, and pepper.

3) Melt the butter in a large skillet or griddle over medium heat. Scoop the potato

mixture into the skillet to make 3 inch cakes. Fry until golden and crisp, turning

once, about 5 minutes per side.

BETTER BUSINESS PRACTICE

St. Patrick’s Day takes place each year on March 17thwhich is the traditional religious feast day of Saint Patrick. According toHistory.Com the very first St. Patrick’s Day parade took place in the UnitedStates on March 17, 1762 when Irish soldiers serving in the British militarymarched through New York City. Today there is an annual St. Patrick’s Dayparade, in New York City, in which 150,000 – 250,000 marchers take part– no floats or automobiles are allowed. Corned beef and cabbage is atraditional St. Patrick’s Day dish, lime green chrysanthemums are oftenrequested on this date and shamrocks and leprechauns are the universalsymbols of this day.

Originally, the color associated with Saint Patrick was blue. However,over the years the color green and its association with Saint Patrick's daygrew. Green ribbons and shamrocks were worn in celebration of StPatrick's Day as early as the 17th century. Of course, here atOpenWorks, “green” is one of our favorite words. We realize that greencleaning not only provides our customers with a sparkling facility buta healthy facility at the same time. Statistics show that healthyenvironments have been estimated to increase worker productivitybetween .5% and 7%. Considering an average cost of salaries andbenefits is approximately $130 per square foot, each 1% increase inproductivity translates to a savings of $1.30 per square foot – or

$130,000 in annual savings for a 100,000 square foot building.

Given these numbers it is critical that we do all that we can to help ourcustomers achieve a healthy working environment for their teams. Here aresome tips to keep in mind when purchasing your green cleaning chemicals:

Go Green for St. Patrick’s Day

Choose products that:• Contain no known, probable or possible carcinogens• Have neutral pH…products with moderate pH (7)• Are non-irritating to eyes & skin• Have no short-term (acute) or long-term (chronic)

health hazards• Are free of, or are low in, Volatile Organic Compounds• Use disinfectants only as required by state health law• Avoid fragrances (odors) and dyes• Are non-flammable• Are non-reactive. Mixing should not create toxic,

gases, fire or other violent reactions• Are not packaged in aerosol/spray cans• Are biodegradable• Can be used for more than one task (multi-purpose

cleaners)

Franchise Referral Program

— Regional Contacts —Arizona

Don SpeckDonS@OpenWorksWeb.com

602.772.3027

CaliforniaBob Hurd

Bob.Hurd@OpenWorksWeb.com562.428.9210, x402

IllinoisRyan Dosenberry

Ryan.Dosenberry@OpenWorksWeb.com847-993-9826

TexasDennis Reid

DennisR@OpenWorksWeb.com214-260-3761, ext. 153

WashingtonTony Orso

TonyO@OpenWorksWeb.com425-827-0550, ext. 305

Please forward your comments, newsletter contributions,

or suggestions to:

Opening Doors Newsletter4742 North 24th Street

Suite 450Phoenix, AZ 85016fax: 602.772.3028

E-mail the editor: info@openworksweb.com

www.openworksfranchise.com

ARIZONAMeetings will be held on select Fridays: 12:30pm – 3:00pm. Space is limited, RSVP to your regional office to reserve a seat! Meeting topics are subject to change.

Friday, March 29th ............................................Human Resources: People Search/Goodwill/Recruiting

CALIFORNIAMeetings will be held on select Fridays: 12:30pm – 3:00pm. Space is limited, RSVP to your regional office to reserve a seat! Meeting topics are subject to change.

Friday, April 19th ..................Carpet Cleaning

ILLINOISMeetings will be held on select Fridays: 12:30pm – 3:00pm. Space is limited, RSVP to your regional office to reserve a seat! Meeting topics are subject to change.

Wednesday, April 10th .....................................OSHA Bio Hazard Cleaning

TEXASMeetings will be held on select Fridays: 11:00pm – 1:00pm. Space is limited, RSVP to your regional office to reserve a seat! Meeting topics are subject to change.Saturday, March 16th .......................................Conducting background checks and drug/alcohol certification training

WASHINGTON Meetings will be held on select Fridays: 1:00pm – 3:00pm. Space is limited, RSVP to your regional office to reserve a seat! Meeting topics are subject to change.

Friday, March 8th..................Hiring/HR Practices

2013 FranchiseeBusiness Meeting Schedules

FirstWorksTM Training Graduates

Congratulations to the following graduates who successfully completed the intense 10-dayFirstWorks training program.

CaliforniaJoyce Ferrer

assume that they don’t listen or don’t care.However, most of the time there is a deeper rea-son: they may feel stifled, feel they have no con-trol, feel marginalized or frustrated, or perhaps,they are just trying to find a sense of meaning intheir work that salary and titles can’t provide.Great bosses deal with the actions. REMARK-ABLE bosses search for the underlying issuesthat once overcome lead to a much biggerchange for the better.

They make fewer public decisions.In many situations the best person to make

a decision isn’t the boss, most of the time thebest decision maker is the team member clos-est to the issue. Decisiveness is a quality youwill find in a good boss. A REMARKABLE bossis decisive but in a very different way: they de-cide they aren’t the right person and then de-cide who is the right person. REMARKABLEbosses do this not to avoid making those deci-sions but because they know they shouldn’tmake those decisions.

They let their team members learn their ownlessons.

It is challenging to let your employeeslearn their own lessons – it is far easier for aboss to debrief the employee and turn a teach-able moment into a lesson learned. Keep inmind, however, that the lessons we learn onour own are the lessons we forever remember.REMARKABLE bosses don’t scold or dictate;they work with the employee to figure out whathappened and how to resolve it. Great employ-ees don’t need to be scolded or reprimanded –they know they did wrong – staying silent is of-ten the best way to ensure that they remember.

2013 brings even higher costs associatedwith employee turn-over, it is to your benefit tomake the “right” hire in the first place and thenspend some quality time developing and retain-ing these employees. Will you be the next RE-MARKABLE boss?!

Remarkable Boss

continued from page 1

The OpenWorks Human Resources Departmentis always available to help you answer anyemployee related questions and suggestsolutions for resolving employee relation issues.

The program is very simple – just callthe Regional Director in your regionand give him/her your name and thename and phone number of the

person whom you are referring. If thereferral decides to purchase an

OpenWorks franchise, then you make…

First Referral = $ 750.00

Second Referral = $1,000.00

Third Referral = $1,250.00----------------------------------------------

* referrals that result in a sale *