opentext rightfax release notes

OpenText RightFax

Release Notes 16 Enhancement Pack 4 Service Release 5

Product Released: 2020-03-30

Release Notes Revised: 2020-03-31

OpenText RightFax 16 Enhancement Pack 4 Service Release 5 Release Notes 2

Contents 1 Introduction .................................................................................................................................... 4 1.1 Release Notes revision history .................................................................................................. 4 2 About OpenText RightFax 16 Enhancement Pack 4 Service Release 5 ................................... 4 3 New features ................................................................................................................................... 4 3.1 Updated Dialogic Brooktrout SDK ............................................................................................. 4 3.2 Silent, automated installation of updates in Shared Services systems ..................................... 4 3.3 RightFax Connector for Ricoh ESA MFPs ................................................................................. 4 3.4 Single sign on in FaxUtil Web .................................................................................................... 4 4 Discontinued and deprecated features........................................................................................ 5 5 Packaging and documentation ..................................................................................................... 5 5.1 Related documentation .............................................................................................................. 5 6 Upgrade notes ................................................................................................................................ 5 6.1 Preparing to install the update ................................................................................................... 5 6.2 Preparing to update the RightFax Administrative Utilities ......................................................... 6 6.3 Downloading the update ............................................................................................................ 6 6.4 Installing the update .................................................................................................................. 6 6.5 Installing the update in a Shared Services environment ........................................................... 7

Shut down services and back up the RightFax server ................................................. 7 Install the update on the first server ............................................................................. 8 Repeat on the other servers in the system ................................................................... 8 Restart RightFax services ............................................................................................ 8

6.6 Automating the server update of a Shared Services system .................................................... 8 6.7 Installing the update on client computers .................................................................................. 9

Updating RightFax 16 Enhancement Pack 4 client applications .................................. 9 Installing the RightFax 16 Enhancement Pack 4 Service Release 5 client

applications ........................................................................................................... 9 Installing the RightFax client applications from a command prompt ............................ 9

6.8 Troubleshooting the installation ................................................................................................. 9 7 Fixed issues .................................................................................................................................. 10 7.1 Issues fixed in SR5 .................................................................................................................. 10 7.2 Issues fixed in SR4 .................................................................................................................. 15 7.3 Issues fixed in SR3 .................................................................................................................. 24 7.4 Issues fixed in SR2 .................................................................................................................. 32


7.5 Issues fixed in SR1 .................................................................................................................. 38 8 Contact information ..................................................................................................................... 44


1 Introduction These release notes provide an overview of OpenText RightFax 16 Enhancement Pack 4 Service Release 5, including packaging information, a list of fixed issues, and installation instructions. OpenText recommends that you read these release notes with the documentation that is included with the software package. If any conflicts exist, the release notes supersede the other documentation.

We also recommend that you check OpenText My Support (https://knowledge.opentext.com/) for any service releases or documentation updates that may have been posted after the initial release of OpenText RightFax 16 Enhancement Pack 4 Service Release 5.

1.1 Release Notes revision history

Revision date Sections revised Description of revisions

2020-03-30 First release. All new content.

2 About OpenText RightFax 16 Enhancement Pack 4 Service Release 5

OpenText RightFax 16 Enhancement Pack 4 Service Release 5 includes new features and bug fixes since the release of OpenText RightFax 16 Enhancement Pack 4. For details about what is included, see New features and Fixed issues.

3 New features 3.1 Updated Dialogic Brooktrout SDK This update includes Dialogic Brooktrout SDK 6.13.

3.2 Silent, automated installation of updates in Shared Services systems

You can use an automated process to update the servers in a Shared Services environment. Instructions are provided later in this document.

3.3 RightFax Connector for Ricoh ESA MFPs RightFax Connector for Ricoh ESA MFPs is certified by Ricoh.

When installing the Ricoh SDK/J connector, you can set the sending default user.

3.4 Single sign on in FaxUtil Web Single sign on (SSO) is available for FaxUtil Web.

Integrated Windows authentication is required for single sign on in FaxUtil Web. If you enable single sign on for FaxUtil Web, then users only can log in to FaxUtil Web with Windows authentication. They cannot log in with RightFax credentials.

https://knowledge.opentext.com/


4 Discontinued and deprecated features The following features have been discontinued in this release:

• OpenText RightFax bEST Connector for Konica Minolta MFPs

• OpenText RightFax Native Connector for Konica Minolta MFPs

5 Packaging and documentation Downloads and documentation for OpenText RightFax are available on OpenText My Support (https://support.opentext.com).

The software and documentation for OpenText RightFax 16 Enhancement Pack 4 Service Release 5 includes:

• OpenText RightFax 16 Enhancement Pack 4 Service Release 5 applies the service release to the server and client applications

• OpenText RightFax 16 Enhancement Pack 4 Service Release 5 client installation program • OpenText RightFax 16 Enhancement Pack 4 Service Release 5 Release Notes (this document)

5.1 Related documentation For additional information about OpenText RightFax or for supplemental information about related products, refer to the OpenText RightFax 16 Enhancement Pack 4 documentation, which is available on OpenText My Support (https://knowledge.opentext.com/).

6 Upgrade notes Before you upgrade, review these instructions.

Note When you upgrade to 16 EP4 SR1 or later from 16 EP4 or later, all All-Time statistics for the DocTransport modules are deleted and started anew.

6.1 Preparing to install the update Before you install this update, note the following important information.

• This update is intended for OpenText RightFax 16 Enhancement Pack 4 server and client software. If you have not installed OpenText RightFax 16 Enhancement Pack 4, download it from OpenText My Support and install it before applying this update.

• This update includes an installation program for OpenText RightFax 16 Enhancement Pack 4 Service Release 5 client applications. See Installing the RightFax 16 Enhancement Pack 4 Service Release 5 client applications.

• Apply this update to local RightFax servers before installing it on remote RightFax servers.

• An update to the release notes may be available. Verify that you have obtained the most current release notes from OpenText My Support, https://knowledge.opentext.com/knowledge/llisapi.dll/open/15703289.

https://support.opentext.com/

https://knowledge.opentext.com/

https://knowledge.opentext.com/knowledge/llisapi.dll/open/15703289


Caution Before applying this update, all remote RightFax services must be shut down. If they are not shut down, data loss can occur. Also, database scripts could be run while a remote server is accessing the database, causing a failure to upgrade the database.

Important

This update includes a new InsoFieldMap.xml file and a new whitelist.txt file. The new files will overwrite the existing files. The previous files are backed up in the RightFax\$Uninstall RightFax 16 Enhancement Pack 4 Service Release 3\Config folder.

If you customized any of these files, you will need to edit the new files to restore your customizations.

6.2 Preparing to update the RightFax Administrative Utilities To successfully update the RightFax Administrative Utilities, before applying this update install the Microsoft Visual C++ 2010 Redistributable Package on the on the computer where the Administrative Utilities are installed. The package is available on the Microsoft web site at http://www.microsoft.com/en-us/download/details.aspx?id=5555.

6.3 Downloading the update Download OpenText RightFax 16 Enhancement Pack 4 Service Release 5 from


6.4 Installing the update To install the update on a RightFax server, complete the following steps:

1. Log on to the RightFax server as an Administrator.

2. Shut down all RightFax services and applications on the local machine and on all remote servers. Remote servers include:

• Remote DocTransport servers.

• Remote WorkServer servers.

• Microsoft Exchange servers that have the RightFax Connector for Exchange installed.

• Remote Internet Information Servers with RightFax Web applications installed.

3. Back up the entire \RightFax directory and the RightFax SQL database.

4. Double-click RightFax16EP4SR5.exe. Files are extracted, and the RightFax 16 Enhancement Pack 4 Service Release 5 installation program opens.

5. Click Start.

6. If you have backed up the RightFax directories, select the I have backed up my RightFax Installation check box and then click Next.

7. The installation program must execute, write, and create SQL statements and requires SQL Server administrator access to the RightFax database. On the RightFax SQL Authentication page, specify the RightFax database to update. If your system requires SQL authentication, then enter the SQL Server administrator user name and the password for the database. Click Next.

http://www.microsoft.com/en-us/download/details.aspx?id=5555



8. If you have shut down all remote RightFax services or do not use remote RightFax servers, select the All remote RightFax services have been manually shutdown check box and then click Next.

9. The installation program scans the local RightFax server for RightFax services and applications that are running. If RightFax services are running or if you have a RightFax application open, the Applications and Services page appears with a list of services and applications to stop. To allow the installation program to stop applications and services, click Next.

10. The installation program may display a message that Microsoft Internet Information Services must be stopped while changes are applied. Click Next.

11. To apply the update, click Next.

12. On the Changes Complete page, click Close to close the installation wizard.

13. Restart RightFax services.

14. Repeat these steps on all remote RightFax servers.

6.5 Installing the update in a Shared Services environment If your environment uses the RightFax Shared Services Module, complete the following steps to install the update on each server in a Shared Services system.

Alternatively, you can use an automated process to update the servers in a Shared Services environment. See Automating the server update of a Shared Services system.

Important

Installing in a Shared Services system requires down time for all servers joined to the system. Plan your installation accordingly.

To update RightFax servers in a Shared Services system, complete the following general steps:

1. Shut down services and back up the RightFax server.

2. Install the update on the first server.

3. Repeat on the other servers in the system.


Shut down services and back up the RightFax server 1. Log on to the RightFax server as an administrator.

2. Shut down all RightFax services and applications on all RightFax servers that are joined to the Shared Services system and on all remote servers. Remote servers include:

• Remote DocTransport servers.

• Remote WorkServer servers.

• Remote e-mail gateway servers.

• Microsoft Exchange servers that have the RightFax Connector for Exchange installed.

• Remote Internet Information Servers with RightFax Web applications installed.

3. Back up the entire \RightFax directory and the RightFax SQL database.


Install the update on the first server 1. Double-click RightFax16EP4SR5.exe. The RightFax 16 Enhancement Pack 4 Service Release 5

installation program opens.

2. Click Start.

3. If you have backed up the RightFax directories, select the I have backed up my RightFax Installation check box and then click Next.

4. The installation program must execute, write, and create SQL statements and requires SQL Server Administrator access to the RightFax database. On the RightFax SQL Authentication page, specify the RightFax database to update. If your system requires SQL authentication, then enter the SQL Server administrator user name and the password for the database. Click Next.

5. If you have shut down all remote RightFax services or do not use remote RightFax servers, select the All remote RightFax services have been manually shutdown check box and then click Next.

6. The installation program will scan the local RightFax server for RightFax services and applications that are running. If RightFax services are running or if you have a RightFax application open, the Applications and Services page appears with a list of services and applications to stop. To allow the installation program to stop applications and services, click Next.




Repeat on the other servers in the system 1. Repeat the preceding steps on all other servers in the Shared Services system.

2. Repeat the preceding steps on all remote RightFax servers.

Restart RightFax services 1. Restart each RightFax node, and then restart each remote RightFax server.

2. Verify that all servers are back online, and, if necessary, restart RightFax services.

6.6 Automating the server update of a Shared Services system

Important

Run the automated server update during off-peak hours to ensure that the update completes without problems.

Installing in a Shared Services system requires down time for all servers joined to the system. Plan your installation accordingly.

1. On the Data Sharing tab in the Server Configuration program, verify that the folder specified in the Service Release Updates box is the folder RightFax should monitor for server release updates. The default folder is C:\Program Files (x86)\RightFax\AutoUpdates\.

2. Download the OpenText RightFax 16 Enhancement Pack 4 Service Release 5 Silent Update Executable from https://knowledge.opentext.com/knowledge/llisapi.dll/open/15703289



3. When you are ready to start the server update, verify that all servers in the system are running, and then place the downloaded executable file (RightFax16EP4SR5Silent.exe) into the AutoUpdates folder or other folder specified for Service Release Updates. If the SR number of the update file is higher than the version installed, RightFax starts the update of all servers in the Shared Services system, including shutting down the servers and restarting them after the update.

6.7 Installing the update on client computers Updating RightFax 16 Enhancement Pack 4 client applications

To install the update on a client workstation, complete the following steps:

1. Log on to the client workstation as an Administrator.

2. Double-click RightFax16EP4SR5.exe. The RightFax 16 Enhancement Pack 4 Service Release 5 installation program opens.

3. Click Start.

4. If you have backed up the RightFax server installation, select the I have backed up my RightFax installation check box and click Next.

5. The installation program will scan the local workstation for RightFax services and applications that are running. If RightFax services are running or if you have a RightFax application open, the Applications and Services page appears with a list of services and applications to stop. To allow the installation program to stop applications and services, click Next.



Installing the RightFax 16 Enhancement Pack 4 Service Release 5 client applications

You can install RightFax client applications without first installing a previous version. To do so, download the RightFax 16 Enhancement Pack 4 Service Release 5 client installation program from https://knowledge.opentext.com/knowledge/llisapi.dll/open/15703289 and run setup.exe.

Installing the RightFax client applications from a command prompt The RightFax client applications can be run from a command prompt (also known as a silent or unattended install).

To support Microsoft Outlook, you must install version 10.0.60724 of Microsoft Visual Studio 2010 Tools for Office Runtime. The tools can be installed from the Prereqs folder of the service release install program or from Microsoft.

For more information about installing from a command prompt, see the RightFax Installation Guide.

6.8 Troubleshooting the installation The installation program creates a log file that can be referenced for troubleshooting. Look for the file RightFax16_EP4SR5_date_time.log in the root of the RightFax program folder.



7 Fixed issues The following issues are fixed in this release.

7.1 Issues fixed in SR5

SR5

Issue Component Issue description Resolution

RF-25455 Administrative Utilities

Migration tool does not migrate faxes.

Fixed.

RF-25764 Analytics Analytics takes a very long time to load due to Channel Usage pie chart.

Fixed. The Channel Usage pie charts are now loaded on demand.

RF-24877 Conversion Engine

Conversion bias setting is ignored when converting Powerpoint, Excel, and Word files.

Fixed.


TIFF image is rotated 180 degrees after conversion.

Fixed.


Registry key WordWrapTextLength for text file conversion does not work.

Fixed.

RF-25392 Database DocumentStatus table causes outbound faxing to slow.

Fixed.

RF-25818 DocTransport When three no dial tone errors are received, dialing rules are disabled when a channel is set to receive only.

Fixed.

RF-24890 EDC DAT and 000 files are left behind in the HP repository.

Fixed. In Advanced EDC Configuration, in the HP_to_RightFax dataflow, set SendDeviceNotifications? to Do not send DSS Notifications.

RF-25014 EDC Faxes stop processing through EDC if the FileCopy service cannot communicate with the printer for a print notification.

Fixed.


SR5


RF-25015 Email gateway Enabling include fax with email notifications for outbound or inbound faxes enables it for both.

Fixed.

RF-24954 Enterprise Fax Manager

Minimum client Version does not include RightFax 16 EP6.

Fixed.


When TLS 1.2 is enabled, reports cannot be produced.

Fixed.


Channel usage report is incomplete.

Fixed.

RF-25198 Enterprise Fax Reporter

Remote ID does not appear in reports.

Fixed.


Automation Inbound User.rpt is not showing failed faxes, only successful ones.

Fixed.


Reports cannot connect to the SQL server.

Fixed.

RF-25415 eTransport Unable to send email via eTransport with certain FCL.

Fixed.

RF-25433 FaxUtil When combining two faxes and using the create PDF option, a problem occurs when converting fax body or cover sheet.

Fixed.

RF-25566 FaxUtil Billing information is not retained when forwarding the fax to a new fax number.

Fixed.

RF-24906 FaxUtil Web Forward to Fax does not error when a fax needs approval.

Fixed.

RF-25365 FaxUtil Web Send as email does not create a history record.

Fixed.


SR5


RF-25471 FaxUtil Web When the fax contains more than one transmission record in the history, an error occurs when a confirmation page is opened.

Fixed.

RF-25727 FaxUtil Web Hyphens in the fax number are not allowed.

Fixed.

RF-25756 FaxUtil Web When sending as mail, the history of a fax does not show who the email was sent to.

Fixed.

RF-25865 FaxUtil Web When RightFax uses a remote IIS server, FaxUtil Web does not have the "Open server..." option.

Fixed.

RF-25230 Integration Greek characters are not converted.

Fixed.

RF-25441 Integration FCL characters are not converted properly.

Fixed.

RF-24722 Konica Minolta With the Konica Minolta Marketing Area setting set to Others2 and the Fax Target value set to NZ, the MFP does not registered in RightFax.

Fixed.

RF-25160

RF-25390

Print-To-Fax Unable to perform a silent install of a RightFax client with new printer driver.

Fixed.

RF-25013 Queue Handler Memory leak. Fixed.

RF-23411 RightFax Connect When sending a fax with RightFax Connect, the recipient’s remote ID doesn't appear in the fax history.

Fixed. The fix for this also requires a change to your RightFax Connect account after the update build has been applied. Change the report_format value to RFC_xml_rcsid.


SR5


RF-25023 Server When image encryption is enabled and Greek regional settings are configured, faxes can't be viewed in FaxUtil.

Fixed. Running RFImageTools with -R switch will encrypt the images with the correct settings for Greek environments.

RF-25277 Server After installing a RightFax service release, UTC time stamp appears on new archived faxes.

Fixed.

RF-25708 Server After installing RightFax 16 Enhancement Pack 4 Service Release 3, the details of the core executable files list the wrong product version.

Fixed.

RF-25575 Server Status Dashboard

Web applications allow access to server status dashboard without authentication.

Fixed. To hide the Servers button on the landing page of RightFax Web Admin, edit the Windows Registry to create the following new entry.

HKLM/Software/RightFax/ Remoting

Type: DWORD

Value: CanSeeServers = 0

RF-24908 SMTP Gateway Some SMTP fax addresses that contain quotes or spaces fail to send to all recipients.

Fixed. Edit the Windows Registry to create the following new entry.

HKLM:/Software/RightFax/ Gateway/Gateway#

Type: DWORD

Value: PreProcessHeaders = 1


SR5


RF-24930 SMTP Gateway When the "FROM message:" that is configured in the email gateway doesn't include a properly formatted email address within angle brackets, the email gateway will crash when the system tries to send email.

Fixed.

RF-24911 Web Admin With Chrome browser, shadows and duplicate column headers appear.

Fixed.

RF-25244 Web Admin Unable to view or manage group delegates in the web applications.

Fixed.

RF-25348 Web Admin Unable to add Groups when managing user delegates in Web Admin.

Fixed.

RF-25442 Web Admin The times of connections that appear in Web Admin are 7 hours ahead of the server time.

Fixed.

RF-25924 Web Admin Unable to search for printers. Fixed.

RF-25225 Web API When retrieving faxes as type PDF, intermittent error messages occur.

Fixed.

RF-25246 WorkServer When using remote ID for network routing, the characters \ or / in the remote ID cause issues with saving the file.

Fixed.

RF-25123 XML Generator EDC scanning interval for XML Generator is not saved.

Fixed.

RF-25597 XML Generator High outbound volume creates .BAD jobs in the archive directory.

Fixed.



SR4


RF-24185 Alerts & Monitors

Alerts and monitors shows an error in the value column when WorkServer module 1 is stopped.

Fixed.


If a .Metrics file in RightFax\Shared Files\Metrics is locked, the icemetrics queue won't release the counter after a job is converted.

Fixed.


Searchable PDFs are not created properly when the inbound fax was not sent using a fine resolution.

Fixed.

RF-24352 Database Network routing intermittently saves the file with the wrong file name.

Fixed.

RF-23280 DocTransport Request for the DocTransport module to stop or offline the channels when the server runs out of disk space.

Added. Edit the Windows Registry to create the following new entries.

HKLM/Software/ Wow6432Node/RightFax/ DocTransport

Type: DWORD

Value: MinimumMBFreeOnDisk = 50 (decimal)

CheckFaxServForLowDisk = 1

RF-24216 DocTransport RightFax reports an unknown fax board error when Boston.out reports a T1 timeout.

Fixed.


SR4


RF-24669 DocTransport Receive into fax server dialing rule does not work between separate RightFax systems.

Fixed.

RF-24231 EDC GetDocuments processor causes EDC to stop functioning when processing faxes with zero or an unknown number of pages.

Fixed.

RF-24478 EDC GetDocuments processor crashes when processing a specific fax job.

Fixed.

RF-24878 EDC Faxes stop processing through EDC if it cannot communicate with the printer for a print notification.

Fixed.


When delegate permissions are given as part of a group, and a delegate renames a folder in a delegated mailbox, the user will experience an error that access is denied.

Fixed.


Scheduled reports always use the system account.

Fixed.


EFM opens multiple instances of the same server when the option to open associated servers is used.

Fixed.


Dialing rules are not saved when dragged and dropped between RightFax servers.

Fixed.


SR4



Channel Usage Summary report moves the value from the Receive Minutes column to the Send Minutes column if inbound faxes are marked as deleted in the database.

Fixed.


Request to allow the customer to disable TLS1.0, TLS 1.1, and SSL 3.0 and connect to Fax Reporter.

Fixed.


Channel Usage Report is missing data for several dates.

Fixed.


Channel Usage Summary report does not provide any data in the Remote Server column.

Fixed.

RF-23985 Exchange Gateway

RightFax is not successfully processing all message files when two Exchange Gateways are pointed to the same RFAXGATE directory.

Fixed.

RF-24863 Exchange Web Services

When verbose logging is enabled for the Exchange Web Services connector, debug information isn't shown and information is missing from the RightFax event log.

Fixed.

RF-20451 FaxUtil When forwarding a fax to a new number via the fax viewer, fax annotations are lost.

Fixed.

RF-23837 FaxUtil Forwarding to new number does not send a fax through SecureDocs.

Fixed.


SR4


RF-23961 FaxUtil Faxes saved from the fax viewer after OCR in Adobe Acrobat PDF reader to fail.

Fixed.

RF-24219 FaxUtil FaxUtil no longer opens to the user and folder that was open when FaxUtil was last exited.

Fixed.

RF-24283 FaxUtil FaxUtil is unable to send faxes when connected to a RightFax 10.6 FP3 server.

Fixed.

RF-24532 FaxUtil If the user changes the show fax count option in FaxUtil, the change is not saved when the user logs out or exits FaxUtil.

Fixed.

RF-24626 FaxUtil Using forward to new fax number in FaxUtil results in a cover sheet information error.

Fixed.

RF-24672 FaxUtil Columns added in FaxUtil by a user aren't saved when the computer is restarted.

Fixed.

RF-23701 FaxUtil Web Recipient tags are ignored, and job tags are used for each recipient.

Fixed.

RF-24050 FaxUtil Web Annotations are not working properly when accessed via mobile platforms.

Fixed.

RF-24154 FaxUtil Web If more than 50 printers are defined in RightFax, when printing to the server from FaxUtil Web only the first 50 printers appear.

Fixed.

RF-24206 FaxUtil Web When users are repeatedly changed in FaxUtil Web, an error is reported and folders stop loading.

Fixed.


SR4


RF-24306 FaxUtil Web Delegates are unable to search their user's faxes.

Fixed.

RF-24380 FaxUtil Web The list of cover sheets is not sorted in alphabetic order.

Fixed.

RF-24388 FaxUtil Web Cover sheet notes are truncated when sending from FaxUtil Web.

Fixed.

RF-24461 FaxUtil Web When a fax is sent via FCL for email, when the fax is moved to another folder the status changes to information incomplete.

Fixed.

RF-24484 FaxUtil Web Fine resolution faxes are converted to normal resolution after annotating the faxes.

Fixed.

RF-24491 FaxUtil Web Randomly selecting phonebook entries can move the profile icon bar over the send/cancel button.

Fixed.

RF-24680 FaxUtil Web Forward to fax in FaxUtil Web creates a new unique ID for the forwarded fax.

Fixed.

RF-24700 FaxUtil Web Adding a comment to a fax changes the page count of the fax.

Fixed.

RF-24886 FaxUtil Web When form entries do not exist in EFM, the user cannot log in to FaxUtil Web.

Fixed.

RF-24690 Installation Silent installation of client applications do not show the proper icon in Add/Remove Programs.

Fixed.


SR4


RF-24095 Integration Module

Maintenance is unable to clean up Integration Module cmd data.

Fixed.


If sent together, searchable PDF and Postscript files sent through the Integration Module will hang in conversion.

Fixed.


Mimesend crashes when sending to a fake email address.

Fixed.


When certain metadata files are locked, Integration Module faxes with notifications may get stuck in the work completion queue.

Fixed.


When a fax is submitted that contains null values in the FCL, data is missing in the body of the fax.

Fixed.

RF-22514 MFP Unable to install the connector on Konica Minolta MFPs.

Fixed.

RF-23914 MFP Configuring the print/paper tray for print notifications through the EDC Module per device is not working with Konica Minolta MFP.

Fixed.

RF-24132 MFP The default cover sheet cannot be selected in the Ricoh SDK/J MFP.

Fixed.

RF-24195 MFP Notifications show successful when emails fail.

Fixed.


SR4


RF-24197 MFP Cannot tell which phonebook entries have been selected in the MFP app.

Fixed.

RF-24201 MFP Documents scanned on bizhub C3851FS and 4052 are inverted.

Fixed.

RF-24274 MFP Unable to install MFP app on Ricoh SDK/J MFPs after upgrading.

Fixed.

RF-24364 MFP SMTP MFP is not adding devices automatically via EDC.

Fixed.

RF-24406 MFP The keyboard does not stay on screen when using the Ricoh SmartSDK connector on a MP 4054 MFP.

Fixed.

RF-24492 MFP The RightFax Ricoh MFP app fails with a network error when installed on a Ricoh IM MFP.

Fixed.

RF-24723 MFP Single sign-on with Ricoh MFP IM devices does not work.

Fixed.

RF-24780 MFP Unable to add more than one device when using Konica bEST MFP.

Fixed.

RF-24090 Outlook Advanced Fax Extensions

When using the RightFax Outlook Add-In, the "Attach File" button disappears from the Outlook toolbar when the focus is in the Fax Addressing form.

Fixed.

RF-24914 RightFax Connect

RightFax Connect with Analytics causes duplicate entries in the analytics table.

Fixed.


SR4


RF-24116 Server When sending via POP3, the default fine cover mode is not honored.

Fixed.

RF-24212 Server When creating services RightFax does not include quotes in the service path.

Fixed.

RF-24245 Server In the Server module configuration, on the Data Sharing tab, 256 characters are not supported and UNC paths cannot be entered.

Fixed.

RF-24768 Server Fax Aging does not age faxes during RightFax maintenance.

Fixed.

RF-22287 SMS When sending SMS messages, the fax job ID does not appear in the history.

Fixed.

RF-24172 SMTP Gateway The SMTP gateway crashes when you send a message with special characters in the subject.

Fixed.

RF-24376 SMTP Gateway SMTP notification format is inconsistent when custom messages format is configured.

Fixed.

RF-23718 Sync Module Sync Module does not function when server regional settings are set to Thai.

Fixed.

RF-24196 Web Admin Update all does not show a progress bar.

Fixed.

RF-24307 Web Admin When attempting to edit groups, the menu to edit the Everyone group appears instead of the group.

Fixed.


SR4


RF-24693 Web Admin RightFax Administrators with read-only or user management permissions are not able to open users in RightFax Web Admin.

Fixed.

RF-24177 Web API Web API SendJobs method returns an invalid documents link when sending on behalf of another user.

Fixed.

RF-24240 Web API Reset password is not working.

Fixed.

RF-24217 Web Client The fax is never sent if the recipient notification option is used.

Fixed.

RF-24096 WorkServer Archivefax queue build-up occurs when not using the Archive Module.

Fixed.

RF-24472 WorkServer Sending faxes via SMTP and the Integration Module with PDF attachments at the same time cause the WorkServer modules to stop converting faxes.

Fixed.

RF-24692 WorkServer Unable to print to Xerox Versalink after disabling duplex printing.

Fixed.

RF-24772 XML Generator When archiving with XML Generator, the ANI field is populated with invalid data.

Fixed.



SR3


RF-23092 COM API When retrieving history records, an access violation exception occurs.

Fixed.


Text in the fillable fields of PDF files are not converted correctly.

Fixed.


Only the last page of each PDF file is converted and sent.

Fixed.


PNG files are rendered incorrectly.

Fixed.


An application error occurs when processing an enhanced TIFF image.

Fixed.


Intermittent conversion failures with error messages such as "RightFax group 3 is not allowed. File not permitted on the whitelist" or "ASCII Text is not allowed. File not permitted on whitelist."

Fixed.

RF-23073 DocTransport A bad IPK file is left behind if DocTransport terminates unexpectedly.

Fixed.

RF-23217 DocTransport Human answered fax fails to send to certain fax numbers.

Fixed.

RF-23516 DocTransport Priority delta is ignored in dialing rules.

Priority delta is no longer an option in creating dialing rules.

RF-23844 DocTransport Transmission time is an hour before the actual transmission time since the change to Daylight Saving Time.

Fixed.


SR3


RF-23845 DocTransport Windows clocking function used by the Boston host service cause channels to fail to reset after 24.8 days.

Fixed.

RF-23846 DocTransport RightFax DocTransport limits messages to 160 characters per message.

Fixed.

RF-23085 EDC The GetDocuments processor does not retry attempts to get images when the network connection is lost.

Fixed.

RF-23700 EDC ParentMon will keep writing to the report.txt when a child job is orphaned

Fixed.


Maximum body pages for groups are set to zero when dragged and dropped from previous versions of RightFax. This causes all faxes for the migrated group members to fail conversion.

Fixed.


Using the feature “include thumbnail of each page” while auto printing can show the wrong status of the fax.

Fixed.


When using multiple overlay forms, only the first form is used on all pages.

Fixed.

RF-23072 Exchange Connector

When sending faxes via Microsoft Exchange 2016, RightFax is not successfully processing all attached message files.

Fixed.


When user notifications are sent via notification method Custom Type #1, work requests are not generated for outbound faxes.

Fixed.


SR3


RF-22881 FaxUtil Feature request for the fax history to show the same time that is shown in the fax list in FaxUtil.

Added. Edit the Windows Registry to create a new entry.

HKLM/Software/ Wow6432Node/RightFax/ FaxServer/ RemoteDocTransportTime

Type: DWORD

Value:

0 = Convert remote DocTransport time to server time for history records.

1 = Use the remote DocTransport local time for history records.

RF-23450 FaxUtil In Advanced Search in FaxUtil, under Other Users and Groups, if the ellipses button for groups is clicked, the message "No available delegates" appears.

Fixed.

RF-23508 FaxUtil Routing a fax to another RightFax user generates a second copy of the fax. The server attempts to forward the second fax, and the fax status is information incomplete.

Fixed.

RF-23265 FaxUtil ODBC phonebooks truncate email addresses to 31 characters.

Fixed.

RF-23620 FaxUtil When Server printing, the tray selection is ignored.

Users can no longer select the tray.

RF-23911 FaxUtil MAPI phonebooks truncate email addresses to 31 characters.

Fixed.

RF-23963 FaxUtil Documents attached prior to a .pdf attachment are missing when the fax is sent.

Fixed.


SR3


RF-23044 FaxUtil Web Outbound jobs from the XML Connector for MFP that are held for preview cannot be forward to a fax number from FaxUtil Web.

Fixed.

RF-23352 FaxUtil Web FaxUtil Web does not load when being accessed via the Microsoft Azure Application Proxy connector.

Fixed.

RF-23459 FaxUtil Web Viewing a fax as a delegate in FaxUtil Web is logged in the history as viewed by the owner.

Fixed.

RF-23612 FaxUtil Web Sensitive information IS disclosed in URL of the HTTP request.

Fixed.

RF-23615 FaxUtil Web HTTPS response can be cached, which presents a security vulnerability.

Fixed.

RF-23647 FaxUtil Web Fax Dialog Customization settings for user groups are not honored in FaxUtil Web.

Fixed.

RF23695 FaxUtil Web Delay send doesn’t work. Fixed.

RF-23751 FaxUtil Web In FaxUtil Web, the confirmation page shows 0 number of pages.

Fixed.

RF-23989 FaxUtil Web If a delegate creates a folder under a delegator's account, it creates it on the delegate's account instead.

Fixed.

RF-24036 FaxUtil Web Cross-site request forgery is possible because tokens aren’t implemented.

Fixed.

RF-24037 FaxUtil Web Browser security headers are not implemented.

Fixed.


SR3


RF-23833 Filenet Connector Image files are not generated. Fixed.

RF-23595 Installation The RightFax Database Upgrader Tool (RightFaxDatabaseUpgrader .exe) fails to upgrade large databases.

Fixed.


When using Parse XML, XML attachment fails to convert correctly.

Fixed. If multibyte characters appear in text-only attachments, then edit the Windows registry.

HKLM\SOFTWARE/ WOW6432Node/RightFax/ Production/Parse/Propagate BOMToBegincvt

Type: REG_DWORD

1 = Insert any byte order mark (BOM) from the text file into attachments that are added with the BEGINCVT command.

0 = Do not insert any byte order mark (BOM) from the text file into attachments that are added with the BEGINCVT command.


Parse XML doesn’t create FCL files larger than 270 bytes.

Fixed.


When submitting .fcl, messages are stuck in the work completion queue with no notification channel specified.

Fixed.

RF-23058 MFP If SSL is in use, the Konica Minolta MFP app will not send print notifications.

Fixed.

RF-23193 MFP Single sign-on for the Native Connector for Konica Minolta MFPs does not work.

Fixed.


SR3


RF-23248 MFP When sending from the MFP app, a RightFax user's cover sheet defaults are not used on the coversheet.

Fixed.

RF-23358 MFP When using the MFP app, faxes sent from HP MFPs with the characters *# in the dial string are not submitted.

Fixed.

RF-23658 MFP Changing the IP address on a Ricoh Web Browser NX device causes device registration to fail.

Fixed.

RF-23729 MFP Error "No Such Host Is Known" when using FQDN as the network address of the device to deploy Ricoh.

Fixed.

RF-23929 MFP Ricoh SDK/J devices are unable to connect to the RightFax Server using SSL.

Fixed.

RF-24018 MFP If multiple RightFax user accounts have the same email address, RightFax fails to log in and falls back to the guest account.

Fixed.

RF-24133 MFP Ricoh devices report the error "Unable to Validate App."

Fixed.

RF-23804 Notes Gateway Mail message causes the Notes gateway to crash.

Fixed.

RF-22682 Outlook Advanced Fax

When sending SMS messages from Outlook, the subject isn’t used as the fax body.

Fixed.

RF-23021 Print-To-Fax If the hold for preview option is selected in the user’s default sending options, the setting is not retained.

Fixed.


SR3


RF-23805 SAP Gateway The default log level is not set to terse.

Fixed.

RF-23824 SAP Gateway Gateway does not stop once all connection retries have been exhausted.

Fixed.

RF-23493 Server Faxes in the status "Needs Approval" are not being archived.

Added.

RF-23271 Shared Services If an HPFAX printer from another node is added, then separator pages are purged upon logging out of the server. Subsequent faxes fail to send.

Fixed.

RF-22839 SMTP Gateway Custom message headers do not function.

Fixed.

RF-22876 SMTP Gateway Stuck header file prevents further messages from processing.

Fixed.

RF-22882 SMTP Gateway Messages are intermittently stuck in the Office 365 POP3 mailbox and are not processed until they are removed and replaced.

Fixed. Edit the Windows Registry to create a new entry.

HKLM\Software/ Wow6432Node/RightFax/ Gateway/Gateway

Create the value POP3ReadTimeout.

Type: DWORD

Value: enter the number of seconds, 10-60.

POP3ReadTimeout value will be created when the SMTP gateway is started.

RF-23743 SMTP Gateway SMTP gateway fails to deliver all faxes and notifications.

Fixed.

RF-23769 SMTP Gateway HTML email messages are not included in sent faxes.

Fixed.


SR3


RF-22880 Web Admin When using RightFax Connect, a notification is printed by an MFP for each attempt to send a fax.

Fixed.

RF-23514 Web Admin Dialing rules of Low or Normal priority do not work correctly in the dialing plan.

Fixed.

RF-23520 Web Admin Running time for email gateway doesn’t appear under Services.

Fixed.

RF-23536 Web Admin The option for duplexing is not available for the bEST Connector for Konica Minolta MFPs.

Fixed.

RF-23710 Web Admin The Routing Column in Dialing Rules shows the web server instead of the RightFax Server to which to route.

Fixed.

RF-23748 Web Admin The configure EDC button doesn’t function.

Fixed.

RF-23936 Web Admin Unable to enter fax numbers. Fixed.

RF-23332 Web API When submitting a fax, Web API only accepts 15 characters for billing code fields.

Fixed.

RF-23062 WorkServer Feature request to add settings to allow RightFax to retry printing if the printer is unavailable.

Added.

RF-23798 WorkServer If ~A is configured in the Routing Filename Format field for routing to a network directory, then the filename includes a period before the last 2-3 characters.

Fixed.


SR3


RF-23424 XML Generator Delegate sender information is not included when archiving with XML Generator.

Fixed.


SR2



FaxAge.exe does not authenticate every time it is used.

Fixed.


When a fax with coversheet notes is created a malformed database entry may be created. DBPurge.exe detects and deletes these entries, which incorrectly labels faxes associated with the entry.

Fixed.

RF-21863 Alerts & Monitors Add the ability to alert on the oldest fax status (such as sending and scheduled to be sent) based on the most recent status change in relation to the current time.

Added. A new statistic to monitor has been added: Document Duration with status.

RF-22531 Analytics An error may occur during automatic page refreshes of certain analytics.

Fixed.


When using verbose logging, the Conversion Engine reports certain informational messages as warnings.

Fixed.


Carriage returns in cover sheet notes are ignored.

Fixed.

RF-22442 Database Maintenance cycle will run multiple times if the primary server is excluded.

Fixed.


SR2


RF-22324 DocTransport Fax channels do not answer inbound calls when the timed ability setting for the DocTransport module switches channels from dial to answer.

Fixed.

RF-22446 DocTransport Missing IPK files cause DocTransport to terminate unexpectedly.

Fixed.

RF-22537 DocTransport Faxes that fail when error correction mode is not enabled can cause .ipk files to be left behind and messages in the message queue.

Fixed.

RF-22635 DocTransport If RTN response is set to Abandon, then all single page faxes return with transmission errors.

Fixed.

RF-22674 DocTransport TIFF images are not removed from the DocTransport\Image directory after faxes are sent.

Fixed.

RF-22278 EDC When a large volume of job files exist, EDC Manager is slow to process items in the Archive directory.

Fixed.


Forced scheduling for user groups sets all faxes for the group to delay sending.

Fixed.

RF-22246 Exchange Web Services

When an email contains email addresses in the CC field, errors are reported by Exchange Web Services.

Fixed.


SR2


RF-22582 FaxUtil The registry key SignaturePositionPercent is not enforced when the signature is being created.

Fixed. You must modify the registry key from

HKEY_CURRENT_USER/Software/RightFaxClient/VWR32

to

HKEY_CURRENT_USER/Software/RightFax Client

RF-22625 FaxUtil When addressing a fax, entering a partial phonebook entry in the To Name field fills in the first phonebook entry that matches.

Fixed.

RF-22669 FaxUtil Unhandled exception when manually routing a fax.

Fixed.

RF-22796 FaxUtil After adding a delegate, if you close and reopen Delegates, then the descriptions under Current Delegates are no longer visible.

Fixed.

RF-22817 FaxUtil RightFax group monitor is unable to approve faxes.

Fixed.

RF-22622 Installation Unable to install RightFax 16 EP4 updates on non-application servers.

Fixed.

RF-20130 MFP Unable to push out MFP application to Xerox VersaLink devices when the MFP Admin password is not the default of 1111.

Fixed.

RF-20782 MFP If a user who is sending a fax has letters and numbers in his or her user name, then the SMTP MFP connector does not parse the From Name correctly.

Fixed.


SR2


RF-22613 MFP When sending faxes through EDC numbers that contain asterisks, anything after the asterisk is put into billing codes.

Fixed. A new option to control this is available in EDC advanced configuration.

RF-22614 MFP Unable to send faxes from Xerox AltaLink MFPs using the Service Location Protocol.

Fixed.

RF-22630 MFP HP OXPd keyboard doesn't stay open when attempting to enter data.

Fixed.

RF-22666 MFP Faxes sent from MFPs without a To Name stop in Information Incomplete.

Fixed.

RF-22754 MFP Device-specific settings within EDC are ignored and additional licenses are consumed.

Fixed.

RF-22780 Outlook Advanced Fax

When using the Outlook advanced form with the delay delivery option, emails get stuck in the Outbox and never send.

Fixed.

RF-22328 RightFax Connect When sent via RightFax Connect, faxes with large attachments fail conversion from IPK to TIFF.

Fixed.

HKLM/Software/RightFax/ DocTransport/ G3ToTiffTimeout

Type: REG_DWORD

Value: enter the number of minutes, up to 10.

If you exceed decimal 10, the value will revert to 1.

RF-22624 RightFax Connect

Integration Module

When sending through the Integration Module and using RightFax Connect on algorithm 4000, a notification is sent for every attempt.

Fixed.


SR2


RF-20717 Server When the RightFax user's routing is set to SMTP, the received fax notification Frequency: Periodically - While fax has not been viewed or printed doesn’t work.

Fixed.

RF-20756 Server If automatic printing fails, then the Update Status command doesn’t work.

Fixed.

RF-22080 Server Information in the user’s Description field maybe lost when making changes to that user.

Fixed.

RF-22086 Server Faxes with an English character before a Japanese character cause errors to be created in the RightFax application log.

Fixed.

RF-22617

RF-22449

Server If RightFax loses connection to a remote Microsoft Message Queue, it will not automatically reestablish the connection.

Fixed.

RF-22659 Server When storing images in SQL, versions of altered images are stored when the option is not selected.

Fixed.

RF-22688 SMS Cannot send SMS notifications or alerts. Error: “RightFax SMS Service is not initialized.”

Fixed.

RF-21097 SMTP Gateway Faxes sent from Gmail with the SMTP gateway cause HTML tags to show in body of faxes.

Fixed.


SR2


RF-22043 SMTP Gateway When using custom messages with French characters, question marks appear in the email notification body and subject line.

Fixed.

RF-22220 SMTP Gateway Faxes with digitally signed HTML email bodies are not converting umlaut characters through POP3.

Fixed.

RF-22753 SMTP Gateway The SMTP gateway does not attempt to retry faxes after a connection error from the SMTP server.

Fixed.

RF-22468 Sync Module Users disabled in Active Directory are not deleted.

Fixed.

RF-22838 Web Admin When TLS/SSL is configured in eTransport, reset forgotten password fails.

Fixed.

RF-22971 Web Admin If you add five cover sheets and make the fifth one the default cover sheet, you are unable to log in to Web Admin.

Fixed.

RF-22972 Web Admin, Web API

If the handle of a cover sheet is 16 or higher in the CoverSheets.dbo table, and a user has it set as their default cover sheet, the incorrect cover sheet will be set in FaxUtil Web.

Fixed.

RF-22319 Web API Faxes submitted via the Web API by a user that does not have the Send Cover Sheet option selected still sends a cover sheet if the CoversheetTemplateID is not specified.

Fixed.

RF-22286 WorkServer CID fonts are not used for postscript conversions.

Fixed.


SR2


RF-22330 WorkServer Archiving sent faxes through the WorkServers as PDFs causes the cover sheet to be duplicated, and the attachment is never archived.

Fixed.


SR1



ChgUser.exe command line edcfwdrtedel/noedcfwdrtedel option is not working.

Fixed.


Specifying the end date 12/31/2010 in the FaxAge.exe command line marks all faxes for deletion.

Fixed.


ImpUser.exe will not automatically link users to Active Directory accounts.

Fixed.


When trying to give a non-administrator bypass rights with ImpUser.exe, the error message is incorrect.

Fixed.

RF-17632 Alerts and Monitors

Unable to send alerts regarding stopped remote DocTransport modules.

Fixed.


All pages of a fax are stripped but the fax status does not indicate a problem.

Fixed.

RF-21313 Database Database and Server modules continually generate errors and warnings after reconnecting to the database.

Fixed.


SR1


RF-21554 Docs-on-Demand Docs-on-Demand does not create or send the fax when the One Call option is used.

Fixed.

RF-21656 DocTransport Unable to hide the gateway IP address from the Sent To field in the fax history when the IP address is appended by a dialing rule.

To hide the gateway IP address from the Sent To field in the fax history when the IP address is appended by a dialing rule, edit the Windows registry.

HKLM/Software/RightFax/ FaxServ/StripIPInFaxNumber History

Type: REG_DWORD

Value:

0 = Include the IP address 1 = Remove the IP address

RF-21770 DocTransport Faxes received with an SOH (start of header) symbol in the remote ID get stuck in the DocTransportReceive queue, blocking other new faxes from being processed.

Fixed.


Enterprise Fax Manager stops working if a user exits the user configuration while it is loading fax numbers and clicks the Routing tab.

Fixed.


Deleting one of two duplicate numbers in the destination table removes both entries.

Fixed.


When a cover sheet is not sent, the date and time of submission is incorrect on the fax confirmation page.

Fixed.


SR1



When configuring a group ODBC phonebook, the City/State field is not populated.

Fixed.


Able to specify a range of channels for a dialing rule using Least Cost Routing to another server.

Fixed.


Auto-print confirmations with thumbnails for failed faxes do not show the reason for the failure or the fax transmission history.

Fixed.


An error occurs in Enterprise Fax Manager when trying to open RightFax servers.

Fixed.

RF-21071 eTransport When a cover sheet is included and a PDF is created, eTransport fails to send.

Fixed.


When sending faxes via Exchange 2016, RightFax is not successfully processing all attached message files.

Fixed.

RF-21892 FaxCtrl FaxCtrl.exe crashes when trying to search for a user's published phonebook in Print-to-Fax.

Fixed.

RF-20704 FaxUtil If a RightFax group monitor is a delegate of a RightFax user, access is denied when trying to view a fax from the delegator's fax mailbox.

Fixed.

RF-21026 FaxUtil Unable to send split faxes from FaxUtil.

Fixed.


SR1


RF-21219 FaxUtil When creating a fax, the user is unable to preview the default coversheet for the user group.

Fixed.

RF-21337 FaxUtil FaxUtil uses 8.3 naming convention for naming attachments.

Fixed.

RF-21405 FaxUtil FaxUtil no longer opens to the user and folder that was open at the time FaxUtil was last closed.

Fixed.

RF-21868 FaxUtil Confirmation receipts use MM/DD/YYYY date format regardless of the date format on the client or server.

Fixed.

RF-21889 FaxUtil A user that has delegate rights via their RightFax user group is not allowed to create a new folder.

Fixed.

RF-21949 FaxUtil Arabic characters are replaced with bad data in confirmation receipts.

Fixed.

RF-22037 FaxUtil With Turkish language, unable to search users when selecting delegates.

Fixed.

RF-20004 Installation The Destination.lup and Destinations.lst files are not backed up when upgrading.

Fixed.

RF-19371 Print-to-Fax Unable to perform a silent install of a RightFax client application.

Fixed.


SR1


RF-21904 Ricoh MFP Unable to install Ricoh SDK/J through Web Admin when the administrator user name on the MFP is not “admin.”

Fixed.

RF-21183 Ricoh MFP Not able to deploy the Ricoh Web client (Ricoh SmartSDK WebBrowserNX) to groups of Ricoh MFPs.

Fixed.

RF-21652 Ricoh MFP Unable to install Ricoh SDK/J through Web Admin when the device default credentials are changed.

Fixed.

RF-21677 SAP Connector If faxes fail conversion and the RightFax user has a From Name defined in their user profile, a bad SAP notification address is created for the user.

Fixed.

RF-20927 SAP Connector SAP Connector truncates the notification address information.

Fixed.

RF-21025 Server System maintenance cycle leaves log files in the Rightfax/Database directory.

Fixed.

RF-21712 Server When opening a fax that is sent for Web Delivery, and FaxUtil Web is configured for single sign in, FaxUtil Web requires signing in.

Fixed.

RF-21111 Web Admin Web Admin does not show that the Automatically Print Outbound Faxes option "When a fax cannot be successfully delivered" is enabled.

Fixed.


SR1


RF-21781 Web Admin Web Admin cannot detect the Xerox MFP if port 80 is blocked on the MFP and SSL is enabled.

Fixed.

RF-20378 Web API SendJob doesn't work in a Shared Services system that uses a load balancer.

Fixed.

RF-21087 FaxUtil Web If a timeout occurs when sending a large fax (60+ attachments), FaxUtil Web crashes and logs out all other users.

Fixed.

RF-21769 FaxUtil Web FaxUtil Web uses the date format of the first user that connects to it for all users.

Fixed.

RF-21869 FaxUtil Web An unauthenticated user can gain access to images when an authenticated user views faxes in FaxUtil Web.

Fixed.

RF-21514 WorkServer CID fonts are not used for postscript conversions when added to the \RightFax\WorkSrv\GSRes directory.

Fixed.

RF-21464 Xerox MFP When using Xerox AltaLink C8070, the documents scans and then times out.

Fixed.

RF-21564 Xerox MFP With the Xerox WorkCentre 5325, scan errors occur.

Fixed.

RF-21453 XML Generator Single page TIFF image format does not work.

Fixed.

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