Knowledge BaseA foundation of your knowledge development, Knowledge Base articles are written by product experts, such as technical support staff, who troubleshoot product issues daily in close collaboration with OpenText software developers.

Product Tips & Tricks: Access thousands of articles with expert tips and tricks about our products.

Troubleshooting & How To: You’ve got questions. We’ve got answers. Find resolutions, how-to’s, and FAQs quickly.

Tracking: Keep an eye on the status of issues as they appear.

Participate: Need more? We can do that. Comment and rate articles so that the team of OpenText experts can continuously improve the information you need.

Online Transactions & TicketsAvailable whenever you need it, just like a utility belt. It’s your one-stop-shop for administration such as ticketing, opening license keys or paying your bills online.

Contact Information: Update your contact details and system information in the portal for easy account management.

Account Billing: One convenient location for managing your bills.

Tickets: You’re in control. Monitor status of tickets, feature requests and development progress. Create and manage interactions with OpenText experts.

License Keys: Apply for license keys and receive them almost instantly, helping you to streamline your internal processes.

Live Chat & Discussion ForumsGather together or radio us in. We’re always here to talk. Our Live Chat operators are standing by for general inquiries and quick guidance. Or visit our discussion forums and take part in the conversation!

Cooperation: Develop and share new ideas with peers and colleagues, or learn new things from our expert discussions.

Learning: Customize and configure your environment based on others’ experiences.

Live Chat: Get answers for account information, permissions, licensing, updates and general support questions.

Product ResourcesFrom administration guides to implementation best practices, product overviews to webinars, you have the world of OpenText product knowledge in your possession.

Administration and Deployment Documentation, and more: Get what you need for a successful implementation, migration, upgrade, or resolution – from Release Notes to Roadmaps, upgrade pathways and more.

Champion Toolkits, and Developer Guides: You can find everything from Case Studies to Best Practices, API Guides and more. Stay informed and get ahead of the game.

Webinars: Stay current with new developments or learn about important features in your product implementation with live demos.

Videos: Sometimes you need a visual on things. In that case, check out our growing collection of videos on everything you need to know about Online Support and OpenText products.

24/7Our team of experts are always online to help you solve the toughest of problems and get you straight to the top. Anytime you need us, we’re online to help.

Expert Knowledge: Together with our customers, partners and internal product specialists, we’ve got the know-how to help you achieve your solutions’ fullest potential.

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