opentext - integrating fax with your emr system

Integrating Fax with Your EMR System

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Agenda

1 Fax in Healthcare – Still going strong

2 Alternatives to paper-based faxing

3 Integrating Fax and EMRs

4 OpenText Fax Solutions

5 Q&A + Next Steps


Fax in Healthcare – Still going strong

61 percent of doctors said that the fax machine is their predominant means to share information with other doctors

- Markle Survey on Health in a Networked Life 2010, Jan 2011

Fax is the primary form of communication for 63 percent of physicians

- 2012 National Physicians Survey, Oct 2012


Why Is Fax Still Relevant In Healthcare?

The fax can communicate complex information in human readable format. Text and diagrams, and handwritten notes are all handled well

It is a ubiquitous capability that can be added to any office. The technology is used for many purposes so the allocated cost for clinical information sharing is close to nothing

It involves only two parties: the sender and the receiver

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The transmission itself is reasonably secure. HIPAA does not impose encryption requirements on information sent over a switchable network

There are no complications associated with verifying the trust relationship between the sender and receiver. That happens off-line

There is no time-consuming and difficult to understand overhead to maintain security keys



Every fax machine in the world is directly addressable with a simple number

It works well in mixed modes, where some providers have integrated IT systems and others have no integration or no clinical IT system

Fax can easily be integrated into IT systems both for outgoing and incoming messages

“Fax is the standard to beat.”Wes Rishel, vice president and distinguished analyst in Gartner's healthcare provider research practice


Survey of 96 Health IT Professionals – Conducted November 2013


An alternative to fax machines


Fax machines vs. fax software and services

Fax Machines Must purchase fax machines or

add costly fax kits to MFP devices

Need to run phone lines to all fax devices Limited ability to include fax in VoIP

network

No consolidated audit trail or fax history

High IT management and support costs

No integration to software applications

Fax Software and Services Hard Dollar ROI: Eliminates MFP

fax kits, legacy fax machines, dedicated phone lines

Consolidate phone lines at the Fax Server Easily fax in a VoIP environment

Compliance & Security: Centralized fax tracking & reporting

Reduces IT management costs and overhead

Integrate into software applications


Benefits of integrating fax and EMRs

Improved Productivity Inbound routing to correct recipient (no manual delivery) Fax from application without printing

Cost Reduction and Recovery Reduce paper use Eliminate stand-alone fax machines and support costs Assign costs to departments

Fax Security and Compliance Centralized reporting and auditing Route faxes directly to recipient’s email box – no need to

physically secure fax machines


Range of integration methods

Print-to-fax drivers – fax via print option in applications

Generate XML fax instructions with electronic files for faxing – automatically picked up by fax software

Integration tools – developed by fax software and services providers

APIs COM Web Services Programming Language Specific (C++, Java, etc.)


Where do fax software and services fit in healthcare?

The Role of Fax Servers in Improving Productivity Today in the Uncertain Shadow of the Electronic Hospital,

IDC Health Insights, November 2010

Fax servers offer significant potential to deliver value today and support the transition to the fully electronic hospital:

Improved compliance

Reduced paper generation

More efficient sharing of information between departments

Automated request and bill management

http://www.idc-hi.com/index.jsp


RightFax

On-premises software using either your telephone equipment or cloud-based transmission

Send and receive faxes as electronic messages directly from email clients or desktop application

Your IT staff controls security and distribution of faxes Multiple routing options exist

Optional encryption module stores all faxes on server in encrypted format

Extensive integration options with HIS and EMR systems

Highly scalable with extensive Disaster Recovery/High Availability options


RightFax integration with health information systems


EasyLink Cloud-based enterprise fax service

Requires no fax machines, no servers, no telephone equipment, light IT management

Send and receive faxes as electronic messages directly from email clients

Instant scalability with no busy signals

Routes information securely – with auditability

Web services API supports integration

Features supporting HIPAA compliance HIPAA Viewer Option: restricts OpenText from viewing any PHI Encryption at rest and In-transit: symmetric 128-bit AES encryption with encryption

keys rotated every 30 days Immediate Document Deletion: documents are removed as soon as a fax job is

completed Encrypted Archiving: documents are archived with encryption enabled No Archive Option: customer has the ability to choose not to archive fax documents


Success Story Highlight

Founded in 1906

More than 500 physicians

More than 1900 nurses (RN & LPN)

More than 4500 employees

606 licensed beds

More than 25,000 admissions annually

Nationally ranked hospital*


Success Story Highlight

They successfully integrated RightFax with its EPIC EHR system to meet HIPAA compliance regulations protecting PHI.

Previously printers and fax machines could not be left unattended, now inbound documents containing PHI are electronically transmitted to their EHR system and only authorized staff has access to those documents

“RightFax really eases this process (availability of medical transcriptions) and helps us ensure the latest transcribed report is on their (physicians) desk in a timely fashion.”

Keith AnetsbergerSystem Administrator


Computer-Based Fax Markets, 2012-2017 (Davidson Consulting)*

Fax Service Markets: 2012-2017 (Davidson Consulting)**

Why OpenText?

Slide 21

Fax Solutions for Healthcare

• Over 25 years of experience in Enterprise Fax Solutions

• #1 Enterprise Fax Server vendor*

• #1 Enterprise Cloud Fax service**

• Over 10,000 systems in use with Hospitals & Clinics worldwide

• Global leader in Enterprise Information Management (EIM)


Learn More…

Phone:1-800-304-2727

Email: [email protected]

Website: faxsolutions.opentext.com

Community: http://www.opentext.com/community/ix

Twitter Handle: @OpenTextIX

mailto:[email protected]

http://faxsolutions.opentext.com/

http://faxsolutionsblog.opentext.com/

http://faxsolutionsblog.opentext.com/

opentext - integrating fax with your emr system

Technology

fax drivers fax

centralized fax

fax devices

system fax

departments fax security

legacy fax machines

standalone fax machines

mfp fax kits