opentext cloud fax services - too many fax machines - not enough time

Scott Mitchell, Product Marketing Manager

Too Many Fax Machines, Not Enough TimeThe Power of Enterprise Cloud Fax

OpenText ©2014 All Rights Reserved. 2

Agenda

Are You Still Faxing?

Challenges of Enterprise Faxing

Addressing Enterprise Fax Challenges

Cloud Fax Services

Benefits of Cloud Faxing

What Makes a Cloud Fax Service Enterprise Grade?

OpenText Cloud Fax Services


Are You Still Faxing?

Ubiquitous Simple

Reliable Traceable

Legally Binding


Challenges of Faxing

Long wait times at fax machines

Over dedication of IT resources

On-going capital expenditure in fax hardware

Adhering to ever changing compliance mandates

Maintaining service uptime


Addressing Enterprise Fax Challenges

On-premises fax implementations:

• Expensive fax servers and systems

• IT support personnel overhead

• Regional telecom costs

Cloud Fax Solutions:

• No fax hardware expenses

• Managed service reduces IT overhead

• No telecom charges

Traditional Approach Advent of the Cloud


Cloud Fax Services

Cloud fax services provide similar functionality to in-house

fax servers, transmitting fax messages through the cloud to

reduce both capital and on-going maintenance costs.


What Makes a Cloud Fax Service Enterprise Grade?

Architecture and Performance

Business Continuity/Disaster Recovery (BCDR)

Security and Compliance

Diverse Features and Capabilities

Global Support

Proven Experience


Benefits of Cloud Faxing Send and receive faxes as electronic messages

Fax from common desktop applications

Outsourced solution allows greater IT bandwidth

No capital expenditure in fax hardware required

Enables security connections, compliance and audit-ability

High availability


Long Wait Times at Fax Machines

Cut costs and drive productivity by faxing from common desktop applications accelerate information exchange by faxing from common email

and enterprise software applications experience no busy signals


Over-dedication of IT Resources

Provide IT with more bandwidth managed service requires little to no internal IT resources network and data support ensures system consistently functions

at an optimal level service keeps pace with latest technology and other new service

models 24 X 7 Help Desk and support options available


On-going capital expenditure in fax hardware

Cut capital expenditure in fax hardware remove stand-alone fax machines no need to acquire, implement, deploy nor maintain robust on-

premises fax servers eliminate third party connectors convert capital costs into operating costs


Adhering to ever changing compliance mandates

Enable security connections, compliance and auditability complete security auditing and reporting ensures full compliance

with all industry-specific regulatory requirements maintain strict security policies including:

annual or biannual site audits in compliance with client security guidelines

periodic SAS 70 compliance audits that meet rigid security standards optional secure message connectivity along with point-to-point

message encryption


Maintaining Service Uptime

Multiple, redundant data centers worldwide ensure high availability: 24 X 7 fax uptime should a major disaster occur eliminate the cost and complexity associated with maintaining

redundant systems experience no disruption in service or any signs of performance

degradation


OpenText Fax2Mail Fax2Mail allows you to send and receive faxes using

existing e-mail infrastructure and the Internet: Send and receive faxes as email attachments Email documents to any fax machine View/print/save faxes from your desktop Reliable, global service 24/7

SEND

RECEIVE

OpenText Cloud Fax Services


OpenText Production Messaging Production Messaging automates the management of

high volume outbound documents: accepts any kind of client data from backend systems for deliver

as fax, email, voice and SMS integrate with back-office applications reduces costs by eliminating third party connectors increases compliance by automating workflows for tracking,

auditing and archiving


Reduce and/or eliminate extra time required to manage incoming and outgoing faxing needs like:

The need for the drivers to receive and submit updated clearance paperwork to present at customs.

Human Resources needing to sign and approve medical forms for leave of absence or disability.

The company needing to fax inventory lists for plane parts to their mechanics.

Challenge

Fax2Mail – with a VPN directly to OpenText for security purposes.

Customer chose OpenText because of its global network, pricing, telecom coverage and Fax2Mail’s excellent feature functionality within the administrative portal

Solution

Results

Succcess Story: Fax2Mail

Customer:One of the largest shipment and logistics companies in the world.

ROI: 30 % savings annually due to a reduction in fax machines, paper and toner.


Power of the OpenText Cloud

Operations

99.5%+ Uptime SLAs

21K+ Customers Served 24/7

2M+ End Users

2B+ Annual Transactions

Investments

$350M+ Investment in Cloud Infrastructure

Certifications include SOC2, SOX, HIPAA, FISMA


Melbourne

Sydney

Beijing

Chai Wan

Wan Chai

Mumbai

Tokyo

Kuala Lumpur

Shanghai

Seoul

Singapore

Paris

MunichLondon

Slough

Milan

Sao Paulo

Columbus

Boulder

Las Vegas

Piscataway

Suwanee

Tinton Falls

Toronto

Austin

Frankfurt

Virginia

14 Data Centers 20 Co-locations 34 POPs (Points of Presence)

Industry’s Most Sophisticated Network


Learn more about OpenText Cloud Fax Solutions

Visit us at http://www.easylink.com/easylink-services/fax/

Call us at 800.304.2727 or 1.425.455.6000 Email us at [email protected] Follow us at @OpenTextIX Join us: http://www.opentext.com/community/ix

http://www.easylink.com/easylink-services/fax/

http://www.easylink.com/easylink-services/fax/

mailto:[email protected]

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